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For Companies At a Glance
- Tasks: Deliver exceptional customer service and administration as the face of Boston West Hospital.
- Company: Join Ramsay Health Care, a global leader in healthcare with over 50 years of experience.
- Benefits: Flexible Bank contract, competitive pay, free DBS, training opportunities, and subsidised staff meals.
- Why this job: Make a real difference in patient care while enjoying a flexible work-life balance.
- Qualifications: Customer service experience and good communication skills; healthcare experience preferred but not essential.
- Other info: Be part of a supportive team that values your contribution and promotes equality.
Bank Receptionist / Health care Assistant – Boston West Hospital – Bank Hours
The role
We are looking for an experienced Receptionist to join our team on a Bank contract. You will work with delivering exceptional standards of administration and customer service whilst being the front face of the hospital. This is an extremely busy role liaising with patients, Consultants and all hospital departments. We need an individual with a professional approach, excellent verbal communication skills, initiative, the ability to work within a team and adaptable. You must be computer literate – experience with Word and Outlook being essential. We are looking for the successful candidate to preferably have hospital Health care assistant experience and an understanding of the role however this is not essential.
Where you’ll be based
Boston West Hospital is a purpose built day case Hospital which provides services for assessment, diagnosis and treatment of common medical conditions. A well-equipped modern theatre undertakes a range of surgical procedures and endoscopic (diagnostic) investigations.
What you will bring with you
- Experience in a front facing or customer service role
- Maths/English to GCSE level or equivalent
- NVQ Level 2 or 3 in Health and Social Care is preferred but not essential.
- Proven organisational and communication skills at all levels, both written and oral.
- Proficient in the use of Microsoft Office including databases
- Ability to communicate effectively with colleagues and consultants on a day to day basis applying appropriate methods and interpersonal skills
- Positive, willing attitude
- Self-motivated and possess strong organisational, interpersonal and above all customer service skills.
What is a Bank contract:
A Bank contract at Ramsay Health Care UK is a flexible employment agreement where you are not committed to a set number of hours per week. Instead, you work on an ad-hoc basis, filling in shifts that we have available in our hospitals. A Bank contract is ideal for individuals seeking flexibility, as it allows you to choose shifts that fit your availability, leaving you with a greater work-life balance. Bank contracts are also a fantastic way to secure additional income alongside other contracted work. Our Bank staff play a crucial role in maintaining service levels during peak times or staff shortages, ensuring that patient care remains uninterrupted.
What we give back to you
- Competitive hourly rates plus enhancements
- Free DBS
- Contributory pension scheme
- Excellent training and development opportunities
- Free parking and subsidised staff restaurant (subject to site facilities)
- Free uniform
- Access to Blue Light Card
About us
Ramsay Health Care UK is a well-established global hospital group with over 50 years’ experience. We are a global provider operating in 11 countries with 77,000 staff who treat 8 million patients each year. It is well respected within the healthcare industry and is one of the leading providers of independent hospital services in England. We are well known for our strong, long-standing relationship with the NHS.
We love people with a positive, “can do” attitude who want to make a difference in their work. "Our employees are Ramsay." The skills and commitment of our employees forms the basis for our success.
We know our people are our greatest asset, our business is growing and we would like you to join us. “The Ramsay Way” culture recognises that people – staff and doctors – are Ramsay Health Care’s most important asset and this has been key to our ongoing success.
We are proud of our ‘Speak Up for Safety’ programme and ensure that the patient is at the heart of everything we do. Join us and have more ‘Time to Care’.
We are committed to equality of opportunity for all. This position is subject to an Enhanced DBS check.
We value your application and welcome any questions you may have prior to applying. Please be advised that we reserve the right to close our advertisements prior to the announced closing date to ensure a quality recruitment process. Boston West Hospital is committed to quality, equality and opportunity for all.
We care. It’s more than what we do, it’s who we are. Everything we do is about striving to deliver the best care. And it’s a belief that’s as true today as it was when we welcomed our first patients in 1964.
“The Ramsay Way” culture recognises that our people are our most important asset and this has been key to our ongoing success.
We are proud to support the UK’s Armed Forces and Reservists and have already achieved the Silver Award as part of the MOD’s Armed Forces Covenant Employer Recognition Scheme. The scheme recognises employers who actively support Defence while encouraging other organisations to adopt the same behaviours in their workplace. As a company we are committed to supporting the wider Armed Forces community and this includes our staff as well as our patients.
We are committed to equality of opportunity for all. This position is subject to background and DBS checks.
Bank Receptionist / Health care assistant employer: Ramsay Health Care UK
Contact Detail:
Ramsay Health Care UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bank Receptionist / Health care assistant
✨Tip Number 1
Get to know the hospital! Research Boston West Hospital and its values. When you walk in for your interview, you’ll impress them with your knowledge and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about interacting with patients and staff, try role-playing common scenarios with a friend. This will help you feel more confident and articulate during the real deal.
✨Tip Number 3
Dress the part! First impressions matter, especially in a healthcare setting. Make sure you look professional and approachable when you go for your interview. It shows you take the role seriously.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a nice touch that keeps you on their radar and shows your enthusiasm for the position. Plus, it’s a great way to reiterate why you’d be a perfect fit!
We think you need these skills to ace Bank Receptionist / Health care assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and healthcare. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your strengths!
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Bank Receptionist / Health Care Assistant role. Share your passion for patient care and how you can contribute to our team at Boston West Hospital.
Show Off Your Communication Skills: Since this role involves liaising with patients and staff, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional – we love a good communicator!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Ramsay Health Care UK
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Bank Receptionist and Health Care Assistant. Familiarise yourself with the hospital's services and how you can contribute to delivering exceptional customer service. This will show your genuine interest in the role.
✨Showcase Your Communication Skills
Since this role involves liaising with patients and consultants, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in previous roles, especially in busy environments. This will demonstrate your ability to handle the fast-paced nature of the job.
✨Highlight Your Adaptability
The job requires someone who can adapt quickly to changing situations. Think of instances where you've successfully adjusted to new challenges or worked well within a team. Sharing these experiences will illustrate your flexibility and readiness for the dynamic environment at Boston West Hospital.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team culture, training opportunities, or what a typical day looks like. This not only shows your enthusiasm but also helps you gauge if the hospital is the right fit for you.
