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- Tasks: Support the Private Patient Manager and ensure excellent customer service for private patients.
- Company: Join Ramsay Health Care UK, a leader in private healthcare.
- Benefits: Flexible hours, free parking, subsidised meals, and employee support programme.
- Why this job: Make a difference in patient care while enjoying a flexible work-life balance.
- Qualifications: Strong customer service skills and computer literacy; healthcare experience preferred.
- Other info: Ad-hoc shifts allow for extra income and personal flexibility.
The predicted salary is between 24000 - 36000 £ per year.
Bank Admin Assistant – Ramsay Health Care UK
Join to apply for the Bank Admin Assistant role at Ramsay Health Care UK.
Role Overview
As the Private Patient Administrator, you will provide administrative support to the Private Patient Manager and facilitate the private patient journey, ensuring delivery of excellent customer service and growth in private patient volumes. This is an extremely busy role liaising with patients, consultants, and all hospital departments.
Key Responsibilities
- Handle all enquiries and book appointments via telephone, email or social media.
- Provide detailed information to patient enquiries while delivering excellent customer service.
- Build and maintain excellent relationships with internal hospital teams, consultants, medical secretaries and external stakeholders to ensure appointments are converted.
- Maintain contact with potential patients to ensure they are satisfied with the progress of their enquiry.
- Scanning & auditing of patient information.
- Other duties as directed.
What you’ll bring
- Proven track record of achieving targets whilst maintaining an outstanding level of customer service.
- Excellent computer literacy – experience in Word, Excel, Outlook.
- Ability to work under pressure while remaining patient and consumer focused.
- Experience working in a private healthcare setting is preferred.
- Good attention to detail and accuracy.
- Ability to make decisions and use initiative.
- Flexible and positive attitude.
Working hours (Bank contract)
Monday 10am‑6pm, Thursday 10am‑6pm, Saturday 9am‑1pm.
Benefits
- Employee Assistance Programme.
- Free onsite parking and subsidised staff restaurant.
- Free uniform.
- Free DBS checking.
Additional Information
Bank contract at Ramsay Health Care UK is a flexible employment agreement where you are not committed to a set number of hours per week but work ad‑hoc shifts. This allows for work‑life balance and potential extra income.
We are committed to equality of opportunity for all. This position is subject to background and DBS checks.
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Bank Admin Assistant employer: Ramsay Health Care UK
Contact Detail:
Ramsay Health Care UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bank Admin Assistant
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those who work at Ramsay Health Care UK. A friendly chat can open doors and give you insider info about the Bank Admin Assistant role.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and administrative tasks. We all know that confidence is key, so rehearse your answers and showcase your experience in a private healthcare setting.
✨Tip Number 3
Show off your tech skills! Brush up on your Word, Excel, and Outlook abilities. During the interview, mention specific examples of how you've used these tools to improve efficiency or customer service in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Ramsay Health Care UK team as a Bank Admin Assistant.
We think you need these skills to ace Bank Admin Assistant
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Bank Admin Assistant role. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you can bring value to our team!
Show Off Your Skills: Don’t hold back on showcasing your computer literacy! Mention your experience with Word, Excel, and Outlook, as these are key tools we use. If you've worked in a private healthcare setting before, make sure to include that too!
Be Personable: Since this role involves liaising with patients and various teams, let your personality shine through. Use a friendly tone in your application to reflect your ability to build relationships and deliver excellent customer service.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Ramsay Health Care UK
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Bank Admin Assistant role. Familiarise yourself with the key responsibilities and how they relate to providing excellent customer service. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about liaising with patients and ensuring their satisfaction, be prepared to share specific examples of how you've delivered outstanding customer service in the past. Think of situations where you went above and beyond to help someone, as this will demonstrate your commitment to patient care.
✨Demonstrate Your Tech Savvy
With the need for excellent computer literacy, brush up on your skills in Word, Excel, and Outlook. Be ready to discuss how you've used these tools in previous roles, especially in a healthcare setting. If you have any experience with appointment booking systems or databases, mention that too!
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. Inquire about the team dynamics, how success is measured in the role, or what challenges the department is currently facing. This shows your enthusiasm and helps you gauge if the role is the right fit for you.
