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- Tasks: Manage private patient accounts and enhance their experience from initial contact to discharge.
- Company: Join Ramsay Health Care UK, a leading independent healthcare provider with a stellar reputation.
- Benefits: Enjoy 25 days leave, flexible shifts, private medical cover, and free training opportunities.
- Why this job: Be part of a supportive culture that values your contributions and prioritises patient care.
- Qualifications: Marketing or sales experience, strong communication skills, and a positive attitude are essential.
- Other info: This role offers the chance to make a real difference in patients' lives.
The predicted salary is between 36000 - 60000 £ per year.
Private Patient Account Manager page is loaded
Private Patient Account Manager
Apply locations Kettering time type Full time posted on Posted 3 Days Ago time left to apply End Date: August 1, 2025 (7 days left to apply) job requisition id JR13878
Job Description
Private Patient Account Manager
Location: Woodlands Hospital – Kettering
Hours: 37.5 hours per week, Full-time
Salary: Depending on experience + Benefits
Summary:
Woodlands Hospital is one of Northampton\’s leading private hospitals, part of Ramsay Health Care UK, one of the leading independent healthcare providers in England.
The hospital has built an excellent reputation for delivering first class healthcare for patients with health insurance, patients who are self-funding treatment and NHS patients exercising choice through the e-referral system.
By investing in the latest advanced medical technology, we offer a wide range of treatments and services. We care for patients from initial outpatient consultation and diagnostic scanning through to surgical treatment and recovery.
The role:
Driving and delivering private growth and revenue through active management of the end to end sales pipeline of activity, maximising conversion opportunities and ensuring all patients have an excellent patient experience in line with the hospital and organisation’s business strategy.
Responsibilities include:
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Develop a strategy and lead in growing Self-pay and Private Medically Insured admissions to defined targets
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Build and maintain excellent relationships with consultants and medical secretaries in order to ensure appointments are converted
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To assist the central marketing team with the planning and delivery of national campaigns
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Ensure the National Enquiry Centre and central marketing teams are provided with service, consultant and pricing updates to ensure optimum service delivery
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Act as the primary contact for private patients and key stakeholders
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Monitor lost activity and conversion rates
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Provide the information that patients need in order to make an informed decision
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Ensure all records and reports are maintained and kept up to date
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Develop an annual programme of consumer events; educational and sales focussed with suitable measurement/return on investment
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Line management responsibilities for the Hospital Enquiry Handlers
What you will bring:
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Marketing and or sales experience
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Ability to manage a portfolio of private patients from initial call to discharge
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Sound computer skills using the MS Office Suite and Web based reporting especially spreadsheet data creation and manipulation
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Confident in engaging with a variety of people particularly in a high end setting
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Excellent communication skills both face to face, over the phone and in writing
The Ideal Candidate:
We are looking for a highly motivated person with a positive attitude and flexible approach. You will need to have excellent interpersonal skills and the ability to build and maintain relationships at all levels.
Benefits:
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25 Days Leave + Bank Holidays
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Buy & Sell Flexi Leave Options
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Private Pension where Ramsay will match up to 5% after a qualifying period
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Flexible shift patterns available where possible
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Enhanced Competitive Parental Leave Policies
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Private Medical Cover with option to add partner & dependants
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Life Assurance (Death in Service) x3 base salary
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Free Training and Development via the Ramsay Academy
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Free Parking on site (where possible)
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Subsidised staff restaurant (where possible)
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Concerts for Carers
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Employee Assistance Programme
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Cycle2Work scheme available, in partnership with Halfords
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The Blue Light Card Scheme
About Us:
Ramsay Health Care UK is a well-established global hospital group with over 60 years’ experience. We are a global provider operating in 11 countries with 88,000 staff who treat 8 million patients each year. It is well respected within the healthcare industry and is one of the leading providers of independent hospital services in England. We are well known for our strong, long-standing relationship with the NHS.
We love people with a positive, “can do” attitude who want to make a difference in their work. \”Our employees are Ramsay.\” The skills and commitment of our employees forms the basis for our success.
We know our people are our greatest asset, our business is growing and we would like you to join us. “The Ramsay Way” culture recognises that people – staff and doctors – are Ramsay Health Care’s most important asset and this has been key to our ongoing success.
We are proud of our ‘Speak Up for Safety’ programme and ensure that the patient is at the heart of everything we do. Join us and have more ‘Time to Care’.
We are committed to equality of opportunity for all.
We care.
It’s more than what we do, it’s who we are. Everything we do is about striving to deliver the best care. And it\’s a belief that\’s as true today as it was when we welcomed our first patients in 1964.
“The Ramsay Way” culture recognises that our people are our most important asset and this has been key to our ongoing success.
We are proud to support the UK’s Armed Forces and Reservists and have already achieved the Silver Award as part of the MOD’s Armed Forces Covenant Employer Recognition Scheme. The scheme recognises employers who actively support Defence while encouraging other organisations to adopt the same behaviours in their workplace. As a company we are committed to supporting the wider Armed Forces community and this includes our staff as well as our patients.
We are committed to equality of opportunity for all. This position is subject to background and DBS checks.
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Private Patient Account Manager employer: Ramsay Health Care Limited
Contact Detail:
Ramsay Health Care Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Private Patient Account Manager
✨Tip Number 1
Familiarise yourself with the services offered by Woodlands Hospital and Ramsay Health Care. Understanding their unique selling points will help you engage confidently with potential patients and stakeholders during interviews.
✨Tip Number 2
Network with current employees or professionals in the healthcare sector. This can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss specific strategies for increasing private patient admissions. Think about innovative marketing ideas or relationship-building techniques that could align with the hospital's goals.
✨Tip Number 4
Showcase your interpersonal skills by preparing examples of how you've successfully built relationships in previous roles. This will demonstrate your ability to connect with both patients and medical professionals effectively.
We think you need these skills to ace Private Patient Account Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Private Patient Account Manager position. Tailor your application to highlight relevant experience and skills that align with the role.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your marketing and sales experience, as well as your ability to manage patient portfolios. Use bullet points for clarity and focus on achievements that demonstrate your capability in similar roles.
Write a Strong Cover Letter: Your cover letter should express your enthusiasm for the role and the company. Highlight your interpersonal skills and provide examples of how you've successfully built relationships in previous positions. Make sure to connect your experiences to the specific responsibilities mentioned in the job description.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at Ramsay Health Care Limited
✨Know the Company Inside Out
Before your interview, make sure to research Woodlands Hospital and Ramsay Health Care UK thoroughly. Understand their values, mission, and the services they offer. This will help you align your answers with their goals and demonstrate your genuine interest in the role.
✨Showcase Your Sales Skills
As a Private Patient Account Manager, you'll need to manage a sales pipeline effectively. Be prepared to discuss your previous sales experiences, strategies you've implemented, and how you've successfully converted leads into patients. Use specific examples to illustrate your achievements.
✨Emphasise Relationship Building
This role requires excellent interpersonal skills. Be ready to talk about how you've built and maintained relationships in past roles, especially with consultants and medical secretaries. Highlight any experience you have in a high-end setting, as this will be crucial for success.
✨Prepare Questions for Them
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions that show your interest in the role and the company. For example, you could ask about the team dynamics or how success is measured in this position.