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- Tasks: Provide exceptional customer service and support to patients via phone, email, and web.
- Company: Join Ramsay Health Care UK, a leading global hospital group with a caring culture.
- Benefits: Enjoy 25 days leave, private medical cover, and ongoing training opportunities.
- Why this job: Make a real difference in healthcare while developing your career in a supportive environment.
- Qualifications: Passion for customer service and a positive attitude are essential.
- Other info: Hybrid working options available after probation; join a team that values people.
The predicted salary is between 28800 - 43200 £ per year.
At Ramsay Health Care UK, we believe in “People Caring for People.” Our culture is built on strong relationships, sustainable growth, and a commitment to constant improvement. If you’re passionate about leading teams and delivering exceptional service, we want to hear from you.
We are developing and growing our National Enquiry Centre and as a result we have an exciting Customer Service Advisor opportunity based at our Springfield Hospital site in Chelmsford. We are looking for people passionate about customer service to join us and in return receive excellent benefits, training and ongoing career development opportunities within our National Enquiry Centre or across the wider business.
The National Enquiry Centre is Ramsay UK’s central customer service hub and is the heart of our business. Open from 8am – 8pm Monday to Friday and 9am – 2pm Weekends, our dedicated advisors provide telephone, email and web support to our patients and pride themselves on delivering a seamless and positive customer experience.
Based at our Springfield site in Chelmsford with hybrid working opportunities available following successful completion of probation period.
Benefits:
- 25 Days Leave + Bank Holidays
- Buy & Sell Flexi Leave Options
- Private Pension where Ramsay will match up to 5% after a qualifying period
- Enhanced Competitive Parental Leave Policies
- Private Medical Cover with option to add partner & dependants
- Life Assurance (Death in Service) x3 base salary
- Free Training and Development via the Ramsay Academy
- Subsidised staff restaurant
- Concerts for Carers
- Employee Assistance Programme
- Cycle2Work scheme available, in partnership with Halfords
- The Blue Light Card Scheme
Ramsay Health Care UK is a well-established global hospital group with over 50 years’ experience. We are a global provider operating in 11 countries with 77,000 staff who treat 8 million patients each year. It is well respected within the healthcare industry and is one of the leading providers of independent hospital services in England. We are well known for our strong, long-standing relationship with the NHS.
We love people with a positive, “can do” attitude who want to make a difference in their work. Our employees are Ramsay. The skills and commitment of our employees forms the basis for our success.
We know our people are our greatest asset, our business is growing and we would like you to join us. “The Ramsay Way” culture recognises that people – staff and doctors – are Ramsay Health Care’s most important asset and this has been key to our ongoing success.
We are proud of our ‘Speak Up for Safety’ programme and ensure that the patient is at the heart of everything we do. Join us and have more ‘Time to Care’. We are committed to equality of opportunity for all. This position is subject to an Enhanced DBS check.
We value your application and welcome any questions you may have prior to applying. Please be advised that we reserve the right to close our advertisements prior to the announced closing date to ensure a quality recruitment process.
We care. It’s more than what we do, it’s who we are. Everything we do is about striving to deliver the best care. And it’s a belief that’s as true today as it was when we welcomed our first patients in 1964.
We are proud to support the UK’s Armed Forces and Reservists and have already achieved the Silver Award as part of the MOD’s Armed Forces Covenant Employer Recognition Scheme. The scheme recognises employers who actively support Defence while encouraging other organisations to adopt the same behaviours in their workplace. As a company we are committed to supporting the wider Armed Forces community and this includes our staff as well as our patients.
We are committed to equality of opportunity for all. This position is subject to background and DBS checks.
Enquiry Advisor in Chelmsford employer: Ramsay Health Care Limited
Contact Detail:
Ramsay Health Care Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enquiry Advisor in Chelmsford
✨Tip Number 1
Get to know the company! Research Ramsay Health Care and understand their values, especially their commitment to 'People Caring for People'. This will help you connect during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Since the role is all about delivering exceptional service, think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories!
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the interview process and what it’s really like to work at Ramsay. They might even give you a heads-up on what the hiring team is looking for.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you can keep track of your application status easily. Don’t miss out on this opportunity!
We think you need these skills to ace Enquiry Advisor in Chelmsford
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through. We want to see how you can bring a positive attitude and a 'can do' spirit to the Enquiry Advisor role.
Tailor Your Application: Make sure to customise your application to highlight relevant experiences that align with our values at Ramsay Health Care. We love seeing how your background fits into our culture of caring for people.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to understand and directly related to the job description.
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Springfield Hospital.
How to prepare for a job interview at Ramsay Health Care Limited
✨Know the Company Culture
Before your interview, take some time to understand Ramsay Health Care's culture and values. They emphasise 'People Caring for People', so think about how your own values align with this. Be ready to share examples of how you've demonstrated a positive attitude and commitment to customer service in your previous roles.
✨Prepare for Customer Scenarios
As an Enquiry Advisor, you'll be dealing with various customer queries. Prepare for situational questions by thinking of specific examples where you provided exceptional service or resolved a difficult situation. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Show Your Passion for Service
Ramsay is looking for candidates who are genuinely passionate about customer service. During the interview, express your enthusiasm for helping others and making a difference. Share stories that highlight your dedication to providing a seamless and positive experience for customers.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You might ask about the training opportunities available or how the team collaborates to ensure excellent service. It’s a great way to demonstrate your eagerness to contribute to their mission.