IFA Administrator

Overview:

We are a well-established and highly respected Wealth Management firm based in Edinburgh and are currently seeking an experienced IFA Administrator to join our team. We pride ourselves in delivering a compliant client experience whilst maintaining the highest levels of service. We encourage professional growth therefore the role offers an excellent opportunity for those looking to develop their career within financial services as ongoing training and exam support will be provided.

The successful candidate will be responsible for providing comprehensive administrative support ensuring that it is carried out in accordance with the firm’s procedures in a professional and compliant manner.

Key Responsibilities:

• Answer incoming telephone calls, dealing confidently and effectively with clients, product providers, and third parties with professional and effective communication skills.
• Prepare application forms and paperwork required for the advice process
• Manage new business applications and servicing through to completion
• Process fund switches and rebalances
• Process withdrawal and surrender requests
• Obtain quotes, illustrations and product details, providing comparisons for analysis
• Maintain accurate records ensuring all documentation is accurate, well-presented and compliant with industry regulations
• Keep up to date with financial products and legislation
• Comply with all company and industry guidelines, rules and regulations
• Provide full administrative support to IFA’s ensuring follow-up actions are completed in a timely manner
• Ensure all compliance paperwork is completed and that files are compliant with FCA and Company guidelines
• Process any servicing changes to clients’ investments
• Prepare client portfolio valuations and review documents
• Sending Letters of Agreement to Providers, gathering information in a timely manner
• Assist with scheduling client reviews, producing review meeting documentation, i.e. portfolio valuations, performance reports and compliance documents
• Support with ad-hoc admin tasks and contribute to process improvement initiatives
• Manage Letters of Authority assisting with information gathering
• Meet and greet clients and visitors to the Practice
• Process any servicing changes to clients’ investments
• Deliver training (where required) to team members
• Maintain a diary system to ensure work is tracked, followed up and completed
• Preparing death schedules for Solicitors and Beneficiaries
• Undertaking research and the completion of Replacement Contracts
• Assisting in the preparation of tax calculations
• Prepare and format suitability letters and reports for approval by the Financial Adviser in line with Company Policy. This will include pre completion of documentation for clients to check and sign
• Produce templated letters and client reports

Skills & Experience Essential:

• 2-3 years minimum experience working within a Wealth Management Firm
• A clear understanding of the Financial Planning process
• Proficient in Microsoft Office applications (Word, Excel, Outlook, etc.), CRM and Providers platforms
• Excellent administrative and organisational skills with a high attention to detail working within defined business processes
• Excellent communication skills, both written and verbal.
• Ability to work independently and collaboratively within a team
• Run reports, illustrations, and collate key data
• Complete work accurately within the required timescales
• Deliver the highest standard of client care both internally and externally
• Strong understanding of regulated financial advice and investment management processes.
• High attention to detail, strong organisational skills and adept at time management.
• Able to prioritise tasks and work independently in a small team environment
• Excellent numeracy and literacy skills
• Positive, team-oriented attitude with a strong work ethic.
• Good understanding of pension, investment and protection products

Skills & Experience Desirable:

• Experience with financial planning software (such as Intelligent Office or FE Analytics).
• Experience using Intelligent Office.

Why Join Us?

We want to offer you a work environment where you feel happy, recognised, valued and supported. We also recognise that your personal development is important.

We offer:

·      a structured induction programme

·      a competitive salary and benefits package

·      floating public holidays

·      the opportunity to work in a professional, supportive and friendly team environment

·      our Office is in a convenient location with good transport links

·      quarterly and annual performance and personal development reviews to help identify your career aspirations and structure your individual development plan to help advance your career