At a Glance
- Tasks: Provide onsite and remote IT support, ensuring clients feel stress-free about their technology.
- Company: Join ramsac, a leading tech service provider known for exceptional client relationships.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on innovation and client satisfaction.
- Why this job: Be the face of ramsac, making a real difference in clients' IT experiences.
- Qualifications: Experience in IT helpdesk support and strong communication skills required.
The predicted salary is between 30150 - 36850 £ per year.
About ramsac
Our business lives or dies by the quality of the relationships we build with our customers. When we win a client, we want to keep them for the long-term, and that means looking after them better than our competition could. We are “the secure choice” for all our customers. Dealing with people daily, you’re the person that really helps our clients to enjoy the ‘stress-free’ feeling about IT that we promise. Your job is to be proactive, professional and friendly with all interactions with clients – supporting them onsite, fixing issues (and preventing them from happening again), making them feel calm and confident in your ability, and making sure that the client always feels well communicated with. The feeling you leave the client with after your interaction will often form that client’s whole opinion of our company. To our clients, you are ramsac!
Technical Variety
This role will involve providing onsite desk-side support to our clients across London and the Southeast as well as some remote work from our office. On a day-to-day basis you will:
- Visit clients for planned or ad-hoc visits, floor-walking, interacting proactively with end users and supporting them with any IT & AI queries
- Deal with a wide variety of users and businesses, from small to large, corporate to charity, IT savvy to the technically challenged!
- Manage your own case load, elevate calls to senior colleagues and liaise with third parties to find a speedy resolution to client’s issues
- Research issues for which you don’t have an immediate answer
- Work alongside the wider ramsac team, to manage client issues that might need input from other stakeholders
- Maintain and develop your technical skill set to ensure that our solutions remain at the cutting edge
- Perform ad-hoc remote machine setups
- Support senior colleagues with project delivery
- Maintain good communication with clients by providing them a run-down of what you have completed for them during your visits
About You
We are building the UK’s Best in Class Technology Service Provider. To do that, we only want to work with the best. Our staff are proud to say, ‘I am ramsac’ and their personal values reflect the core ramsac beliefs, which is all about going the extra mile and being genuinely concerned about providing clients with the highest quality service. Are you ramsac enough to be part of this very special team?
What’s really important to us
As well as being strong in technical disciplines, we expect the following from all colleagues:
- Providing clear and concise communication in both written and verbal form, without using jargon
- Being self-motivated and initiative driven and thinking outside the box
- Planning your workload, being prepared and meeting deadlines
- Always putting the customer first
- Dealing with things as they happen, and being flexible with anomalies
- Being a reliable member of the team
- Instilling confidence in your approach both with colleagues and clients alike
- Being passionate about current technologies; always pushing yourself and the company forward
- Being open minded and confident in using new and developing technology & AI advancements
- Having a can-do attitude, and persevering to get the job done
- Maintaining a professional approach at all times
- Maintaining a level-head, keeping calm under pressure and appreciating the bigger picture
You will have a background working on an IT helpdesk at least at a second line level and a full, clean, valid UK driving licence.
The icing on the cake
You will have client facing experience, be used to working independently, and may have tech certifications in Microsoft technologies/networking fundamentals.
Field Support Consultant in Guildford employer: RAMSAC Limited
As an IT Support Trainee, you will join a dynamic team that values growth and development, offering on-the-job learning and industry-accredited qualifications. Our supportive work culture encourages collaboration and mentorship, ensuring you feel empowered to tackle challenges while providing exceptional customer service. Located in a vibrant area, we provide a unique opportunity to build a rewarding career in IT, with a clear path for advancement and the chance to make a real impact on our clients' experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Field Support Consultant in Guildford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at RAMSAC Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like RAMSAC Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Field Support Consultant in Guildford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to RAMSAC Limited:Your cover letter is your chance to shine! Tell us why you want to work at RAMSAC Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at RAMSAC Limited!
How to prepare for a job interview at RAMSAC Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
