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- Tasks: Lead customer experience and manage daily operations for a luxury brand.
- Company: Join a prestigious British luxury brand with a passionate team.
- Benefits: Flexible part-time hours and competitive pro rata salary.
- Why this job: Enhance customer satisfaction while working in a stylish environment.
- Qualifications: Strong customer service skills and operational efficiency.
- Other info: Be part of a small, dedicated team with a focus on excellence.
The predicted salary is between 24000 - 36000 £ per year.
A British luxury brand is seeking an Operations & Customer Service Manager to oversee customer experience and daily operations. This part-time role, flexible at 3-4 days per week, requires someone who excels in customer service while handling operational tasks efficiently.
The ideal candidate will enhance customer satisfaction and support inventory and fulfilment processes within a passionate small team. Competitive pro rata salary offered.
Part-Time Luxury Brand Ops & Customer Experience Lead employer: Rampley & Co
Contact Detail:
Rampley & Co Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part-Time Luxury Brand Ops & Customer Experience Lead
✨Tip Number 1
Network like a pro! Reach out to people in the luxury brand space, especially those who work at the company you're eyeing. A friendly chat can open doors and give you insider info that could set you apart.
✨Tip Number 2
Show off your customer service skills! During interviews, share specific examples of how you've gone above and beyond for customers. We want to see that passion for enhancing customer satisfaction shine through!
✨Tip Number 3
Be ready to discuss operations! Brush up on your knowledge of inventory and fulfilment processes. We love candidates who can talk about how they’ve streamlined operations in previous roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of our passionate team.
We think you need these skills to ace Part-Time Luxury Brand Ops & Customer Experience Lead
Some tips for your application 🫡
Show Your Passion for Luxury Brands: When writing your application, let your love for luxury brands shine through! We want to see how your enthusiasm aligns with our values and the brand's image. Share any relevant experiences that highlight your passion.
Highlight Customer Service Skills: Since this role is all about enhancing customer satisfaction, make sure to showcase your customer service skills in your application. Use specific examples of how you've gone above and beyond for customers in the past.
Be Clear and Concise: We appreciate clarity! Keep your application straightforward and to the point. Avoid jargon and focus on what makes you a great fit for the role. A well-structured application will grab our attention.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Rampley & Co
✨Know the Brand Inside Out
Before your interview, dive deep into the brand's history, values, and product offerings. Understanding what makes this luxury brand unique will help you connect your experience to their ethos and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples of how you've enhanced customer satisfaction in previous roles. Think about times when you went above and beyond for a customer or resolved a tricky situation. This will demonstrate your ability to excel in customer service, which is key for this position.
✨Highlight Your Operational Expertise
Be ready to discuss your experience with inventory management and fulfilment processes. Share any relevant metrics or achievements that showcase your efficiency in handling operations. This will reassure them that you can manage daily tasks effectively while supporting the team.
✨Emphasise Flexibility and Team Spirit
Since this is a part-time role, express your willingness to adapt to the team's needs and your enthusiasm for working collaboratively. Mention any past experiences where you thrived in a small team environment, as this will align with their desire for a passionate team player.
