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For Companies At a Glance
- Tasks: Analyse account applications and transactions to detect fraud patterns and mitigate risks.
- Company: Join Ramp, a leading financial operations platform saving businesses time and money since 2019.
- Benefits: Enjoy flexible PTO, comprehensive health coverage, and a wellness stipend.
- Why this job: Be part of a fast-growing team that values innovation and offers a chance to make a real impact.
- Qualifications: 5+ years in fraud prevention with strong communication skills; experience in fintech is a plus.
- Other info: Must be flexible to work nights and weekends for 24/7 fraud monitoring.
The predicted salary is between 43200 - 72000 £ per year.
About Ramp
Ramp is a financial operations platform designed to save companies time and money. Our all-in-one solution combines payments, corporate cards, vendor management, procurement, travel booking, and automated bookkeeping with built-in intelligence to maximize the impact of every dollar and hour spent. More than 40,000 businesses, from family-owned farms to e-commerce giants to space startups, have saved $10B and 27.5M hours with Ramp.
About the Role
As a senior member of Ramp's Fraud Operations team, you will play a pivotal role in safeguarding the company and its customers against fraudulent activities. This position involves analyzing new account applications, monetary and non-monetary transaction activity to identify and mitigate risks associated with first-party and third-party fraud. We are seeking a detail-oriented professional who is adept at applying fraud detection techniques and leveraging data sources and tools to develop logical courses of action. In addition to technical acumen, this role requires strong interpersonal and communication skills to interact effectively cross-functionally and with customers, external financial institutions, and law enforcement agencies. This is a highly independent role – you’ll be one of the first EMEA team members and will help define what success looks like as we continue to scale.
What You’ll Do
- Analyze new account applications to detect potential fraud patterns, including identity theft, synthetic identities, and other high-risk behaviors.
- Evaluate transactional activity, identifying anomalies and irregularities indicative of fraudulent behavior.
- Thoroughly investigate alerts of first-party and third-party fraud, providing comprehensive documentation of findings.
- Collaborate with internal teams, such as Credit Risk, Compliance, and Customer Support, to ensure timely resolution of fraud-related issues.
- Communicate directly with customers to verify account activity, resolve disputes, and gather necessary documentation during investigations.
- Liaise with external stakeholders, including financial institutions and law enforcement, to support investigations and facilitate recovery efforts when necessary.
- Stay updated on emerging fraud trends, industry best practices, and regulatory requirements to enhance fraud prevention and detection measures.
- Perform root cause analyses, document control breakdowns, and work with the strategy and engineering teams to improve fraud controls.
- Document procedures and proactively identify opportunities for operational process improvement.
Work Schedule Requirements: Fraud doesn’t operate on a standard 9-to-5 schedule, and neither does this role. Candidates must have the flexibility to work nights, weekends, and holidays as part of a rotating schedule to ensure 24/7 fraud monitoring and response. This is essential to maintaining Ramp’s commitment to protecting its customers and minimizing risk around the clock.
What You Need
- Minimum 5 years of experience in fraud prevention or investigations
- Experience within consumer/corporate/small business cards, payments, invoices, lending, or related industries
- Excellent collaboration, written and verbal communication skills
Nice to Haves
- Experience with NACHA rules and regulations
- Experience in high-growth startups
- Experience integrating AI into your daily work
- Knowledge of SQL or Python
Benefits (for U.S.-based full-time employees)
- 100% medical, dental & vision insurance coverage for you
- Partially covered for your dependents
- One Medical annual membership
- 401k (including employer match on contributions made while employed by Ramp)
- Flexible PTO
- Fertility HRA (up to $5,000 per year)
- WFH stipend to support your home office needs
- Wellness stipend
- Parental Leave
- Relocation support to NYC or SF
- Pet insurance
Other notices: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Senior Fraud Operations Specialist | UK employer: Ramp
Contact Detail:
Ramp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Fraud Operations Specialist | UK
✨Tip Number 1
Familiarise yourself with the latest fraud detection techniques and tools. Being well-versed in current trends will not only help you stand out but also demonstrate your commitment to staying ahead in the field.
✨Tip Number 2
Network with professionals in the fintech and fraud prevention sectors. Engaging with others in the industry can provide valuable insights and potentially lead to referrals or recommendations for the role.
✨Tip Number 3
Showcase your problem-solving skills by preparing examples of how you've successfully identified and mitigated fraud in previous roles. This will highlight your analytical abilities and practical experience.
✨Tip Number 4
Be ready to discuss your flexibility regarding work hours. Since this role requires a rotating schedule, demonstrating your willingness to adapt will show that you're a great fit for Ramp's dynamic environment.
We think you need these skills to ace Senior Fraud Operations Specialist | UK
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Senior Fraud Operations Specialist position. Tailor your application to highlight relevant experience in fraud prevention and investigations.
Highlight Relevant Experience: In your CV and cover letter, emphasise your minimum 5 years of experience in fraud prevention or investigations. Include specific examples of how you've successfully identified and mitigated fraud risks in previous roles.
Showcase Communication Skills: Since this role requires strong interpersonal and communication skills, provide examples in your application that demonstrate your ability to collaborate with cross-functional teams and communicate effectively with customers and external stakeholders.
Demonstrate Adaptability: Ramp values self-starters who thrive in ambiguous situations. In your application, share instances where you've successfully navigated uncertainty or contributed to process improvements in a fast-paced environment.
How to prepare for a job interview at Ramp
✨Understand Fraud Detection Techniques
Familiarise yourself with various fraud detection techniques and tools. Be prepared to discuss how you have applied these methods in your previous roles, especially in identifying patterns of fraudulent behaviour.
✨Showcase Your Analytical Skills
Prepare examples that demonstrate your analytical skills, particularly in evaluating transactional activity. Highlight any specific instances where you identified anomalies and how you resolved them.
✨Communicate Effectively
Since this role requires strong interpersonal skills, practice articulating your thoughts clearly. Be ready to explain complex fraud scenarios in a way that is easy to understand for non-experts.
✨Be Ready for Flexibility
Given the nature of fraud operations, be prepared to discuss your availability for non-standard working hours. Emphasise your willingness to adapt to the demands of the role, including nights and weekends.
