At a Glance
- Tasks: Assist customers with queries, troubleshoot issues, and support internal teams in a fast-paced environment.
- Company: Join RAMP Global, a leader in HR technology with a vibrant team culture.
- Benefits: Enjoy competitive pay, share options, remote work, and generous holiday allowance.
- Other info: Dynamic role with opportunities for growth and development in a supportive environment.
- Why this job: Kickstart your career in tech while making a real difference for customers worldwide.
- Qualifications: Strong communication skills, problem-solving ability, and a knack for learning new software.
The predicted salary is between 25000 - 32000 € per year.
RAMP Global is the engine powering global hiring. We enable companies to source, manage and pay suppliers and contractors across 140+ countries through a single, digital first platform. With a network of 23,000+ talent partners and deep enterprise experience, we help companies move from fragmented talent sourcing, agency and contractor management to fully optimised, data-driven workforce platform. We work with blue-chip customers including Panasonic, Siemens, Canon, Marriott, SoftwareOne, Strada and AIG.
This role is ideal for someone early in their career, possibly a recent graduate, who enjoys solving problems, communicating with customers, and learning how technology platforms operate in a fast-paced HR technology environment. You will be the first point of contact for customer queries, internal support requests, and minor technical issues. The role combines customer service, troubleshooting, ticket coordination, and basic system administration.
Our Ideal Person
We will ultimately hire this individual based on personality, attitude, drive and organisational skills. We can provide training and support on the key elements of the job, but our ideal person will be a quick learner, naturally highly organised, proactive, and an engaging personality who is able to develop great relationships with their team and clients.
Skills and Desired Experience
- Essential
- Strong communication and customer service skills.
- Good problem-solving ability and attention to detail.
- Comfortable learning new software systems and technologies.
- Organised and able to manage multiple tasks simultaneously.
- Basic understanding of SaaS platforms or web-based applications.
- Proficient in Microsoft Office / Google Workspace.
- Desirable
- Previous experience in a help desk, customer support, or administrative role.
- Experience using ticketing systems such as Jira, Zendesk, Freshdesk, or similar.
- Exposure to HR, recruitment, or staffing technology platforms.
- Basic technical troubleshooting skills.
- Understanding of APIs, integrations, or databases is advantageous but not required.
Key Responsibilities
- Customer Support
- Respond to customer and internal support queries via email, ticketing system, and phone.
- Provide timely and professional assistance to platform users including employers, recruiters, and internal teams.
- Log, categorise, prioritise, and track support tickets through to resolution.
- Escalate more complex technical issues to the Product or Development teams where required.
- Follow up with users to ensure issues have been resolved satisfactorily.
- Technical & System Support
- Troubleshoot minor platform issues, configuration problems, and user access requests.
- Assist with diagnosing and resolving low-complexity bugs and system issues.
- Perform basic platform administration tasks including account setup, permissions, and data updates.
- Regularly test fixes and system changes before deployment.
- Liaise directly with our in-house Development team.
- Help maintain internal support documentation and knowledge base articles.
- Internal Team Support & Admin
- Support internal team with system queries, workflows, and operational issues.
- Coordinate with Customer Success, Product, and Development teams to ensure efficient issue resolution.
- Identify recurring issues and suggest process improvements.
- Maintain accurate records of support interactions and resolutions.
- Assist with reporting on ticket volumes, response times, and common support themes.
Company Benefits
- Participation in company share option scheme
- Regular team incentives and quarterly bonus
- Central London office, remote working 1 day
- Monthly team nights out
- Weekly team Deliveroo
- Annual wellness allowance
- Season ticket loan
- 25 days holiday
Customer Support Assistant in Slough employer: RAMP Global
RAMP Global is an exceptional employer for those looking to kickstart their career in customer support within the dynamic HR technology sector. With a strong focus on employee growth, we offer comprehensive training, a supportive work culture, and opportunities to engage with leading global brands. Our central London office provides a vibrant environment, complemented by flexible remote working options and a range of benefits including share options, wellness allowances, and regular team incentives.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Assistant in Slough
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with someone about the role, be ready to explain why you're the perfect fit. Highlight your problem-solving skills and enthusiasm for customer support – it’ll make you stand out!
✨Tip Number 3
Don’t shy away from asking questions during interviews! It shows you’re engaged and eager to learn. Ask about the team dynamics or how they handle customer queries – it’ll give you insight and show your interest in the role.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are excited about joining us. Plus, it gives you a better chance to showcase your personality and passion for the role.
We think you need these skills to ace Customer Support Assistant in Slough
Some tips for your application 🫡
Show Your Personality:We want to see the real you! When writing your application, let your personality shine through. Use a friendly tone and share a bit about what makes you tick, especially your passion for customer support and problem-solving.
Tailor Your Application:Make sure to customise your application for the Customer Support Assistant role. Highlight your relevant skills and experiences that match the job description, like your communication skills and any experience with SaaS platforms or ticketing systems.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’d be a great fit for our team!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our awesome team at RAMP Global!
How to prepare for a job interview at RAMP Global
✨Know the Company Inside Out
Before your interview, take some time to research RAMP Global. Understand their platform, the services they offer, and their key clients. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Show Off Your Communication Skills
As a Customer Support Assistant, strong communication is key. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few examples of how you've successfully resolved customer issues or communicated effectively in past roles.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've tackled challenges or solved problems, especially in a customer service context. Be ready to discuss these during the interview, as it will highlight your proactive attitude and ability to think on your feet.
✨Familiarise Yourself with Relevant Tools
Since the role involves using ticketing systems and basic troubleshooting, brush up on any relevant software like Jira or Zendesk. Even if you haven't used them before, showing that you're eager to learn and adapt will impress the interviewers.
