At a Glance
- Tasks: Assist customers with queries and troubleshoot minor technical issues in a fast-paced environment.
- Company: Join RAMP Global, a leader in HR technology with a vibrant team culture.
- Benefits: Enjoy competitive perks like share options, bonuses, and remote work flexibility.
- Other info: Great opportunities for growth and learning in a dynamic, supportive environment.
- Why this job: Kickstart your career in tech while making a real difference for global clients.
- Qualifications: Strong communication skills and a knack for problem-solving are essential.
The predicted salary is between 25000 - 32000 € per year.
RAMP Global is the engine powering global hiring. We enable companies to source, manage and pay suppliers and contractors across 140+ countries through a single, digital first platform. With a network of 23,000+ talent partners and deep enterprise experience, we help companies move from fragmented talent sourcing, agency and contractor management to fully optimised, data-driven workforce platform. We work with blue-chip customers including Panasonic, Siemens, Canon, Marriott, SoftwareOne, Strada and AIG.
This role is ideal for someone early in their career, possibly a recent graduate, who enjoys solving problems, communicating with customers, and learning how technology platforms operate in a fast-paced HR technology environment. You will be the first point of contact for customer queries, internal support requests, and minor technical issues. The role combines customer service, troubleshooting, ticket coordination, and basic system administration.
Our Ideal Person
We will ultimately hire this individual based on personality, attitude, drive and organisational skills. We can provide training and support on the key elements of the job, but our ideal person will be a quick learner, naturally highly organised, proactive, and an engaging personality who is able to develop great relationships with their team and clients.
Skills and Desired Experience
- Essential
- Strong communication and customer service skills.
- Good problem-solving ability and attention to detail.
- Comfortable learning new software systems and technologies.
- Organised and able to manage multiple tasks simultaneously.
- Basic understanding of SaaS platforms or web-based applications.
- Proficient in Microsoft Office / Google Workspace.
- Desirable
- Previous experience in a help desk, customer support, or administrative role.
- Experience using ticketing systems such as Jira, Zendesk, Freshdesk, or similar.
- Exposure to HR, recruitment, or staffing technology platforms.
- Basic technical troubleshooting skills.
- Understanding of APIs, integrations, or databases is advantageous but not required.
Key Responsibilities
- Customer Support
- Respond to customer and internal support queries via email, ticketing system, and phone.
- Provide timely and professional assistance to platform users including employers, recruiters, and internal teams.
- Log, categorise, prioritise, and track support tickets through to resolution.
- Escalate more complex technical issues to the Product or Development teams where required.
- Follow up with users to ensure issues have been resolved satisfactorily.
- Technical & System Support
- Troubleshoot minor platform issues, configuration problems, and user access requests.
- Assist with diagnosing and resolving low-complexity bugs and system issues.
- Perform basic platform administration tasks including account setup, permissions, and data updates.
- Regularly test fixes and system changes before deployment.
- Liaise directly with our in-house Development team.
- Help maintain internal support documentation and knowledge base articles.
- Internal Team Support & Admin
- Support internal team with system queries, workflows, and operational issues.
- Coordinate with Customer Success, Product, and Development teams to ensure efficient issue resolution.
- Identify recurring issues and suggest process improvements.
- Maintain accurate records of support interactions and resolutions.
- Assist with reporting on ticket volumes, response times, and common support themes.
Company Benefits
- Participation in company share option scheme.
- Regular team incentives and quarterly bonus.
- Central London office, remote working 1 day.
- Monthly team nights out.
- Weekly team Deliveroo.
- Annual wellness allowance.
- Season ticket loan.
- 25 days holiday.
Customer Support Assistant in London employer: RAMP Global
RAMP Global is an exceptional employer for those looking to kickstart their career in customer support within the dynamic HR technology sector. With a strong focus on employee growth, we offer comprehensive training, a supportive work culture, and exciting benefits such as participation in a share option scheme, regular team incentives, and a central London office with flexible remote working options. Join us to be part of a collaborative team that values your contributions and fosters meaningful relationships with clients and colleagues alike.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Assistant in London
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, especially those who work at RAMP Global or similar companies. A friendly chat can sometimes lead to job opportunities that aren't even advertised.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer support, try role-playing common customer scenarios with friends or family. The more comfortable you are, the better you'll shine in interviews.
✨Tip Number 3
Familiarise yourself with SaaS platforms and ticketing systems like Jira or Zendesk. Even if you haven't used them before, showing that you're eager to learn can really impress potential employers.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Support Assistant in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Support Assistant role. Highlight your communication skills and any relevant experience, even if it's just from university projects or part-time jobs. We want to see how you fit into our team!
Show Off Your Problem-Solving Skills:In your application, share examples of how you've tackled challenges in the past. Whether it was a tricky assignment or helping a friend with tech issues, we love to see your thought process and how you approach problem-solving.
Be Yourself:We’re looking for personality as much as skills! Let your unique voice shine through in your application. Share your enthusiasm for technology and customer service, and don’t be afraid to show us what makes you tick.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your application and get you on our radar for this exciting opportunity!
How to prepare for a job interview at RAMP Global
✨Know the Company Inside Out
Before your interview, take some time to research RAMP Global. Understand their platform, the services they offer, and their key clients. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Show Off Your Communication Skills
As a Customer Support Assistant, strong communication is key. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few examples of how you've successfully resolved customer issues or communicated effectively in past roles.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've tackled challenges or solved problems, especially in a customer service context. Be ready to discuss these examples during the interview to showcase your analytical skills and proactive attitude.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. This could be about the team dynamics, the training process, or how success is measured in the role. It shows you're engaged and eager to learn more about the company and your potential place within it.
