At a Glance
- Tasks: Assist customers with queries and troubleshoot minor technical issues.
- Company: Join RAMP Global, a leader in HR technology and global hiring solutions.
- Benefits: Gain valuable experience, training, and a supportive work environment.
- Other info: Perfect for recent graduates looking to grow in a dynamic team.
- Why this job: Kickstart your career in tech while helping customers and solving problems.
- Qualifications: Strong communication skills and a knack for problem-solving.
The predicted salary is between 25000 - 32000 € per year.
RAMP Global is the engine powering global hiring. We enable companies to source, manage and pay suppliers and contractors across 140+ countries through a single, digital first platform. With a network of 23,000+ talent partners and deep enterprise experience, we help companies move from fragmented talent sourcing, agency and contractor management to fully optimised, data-driven workforce platform.
This role is ideal for someone early in their career, possibly a recent graduate, who enjoys solving problems, communicating with customers, and learning how technology platforms operate in a fast-paced HR technology environment. You will be the first point of contact for customer queries, internal support requests, and minor technical issues. The role combines customer service, troubleshooting, ticket coordination, and basic system administration.
Our Ideal Person
We will ultimately hire this individual based on personality, attitude, drive and organisational skills. We can provide training and support on the key elements of the job, but our ideal person will be a quick learner, naturally highly organised, proactive, and an engaging personality who is able to develop great relationships with their team and clients.
Skills and Desired Experience
- Essential
- Strong communication and customer service skills.
- Good problem-solving ability and attention to detail.
- Comfortable learning new software systems and technologies.
- Organised and able to manage multiple tasks simultaneously.
- Basic understanding of SaaS platforms or web-based applications.
- Proficient in Microsoft Office / Google Workspace.
- Desirable
- Previous experience in a help desk, customer support, or administrative role.
- Experience using ticketing systems such as Jira, Zendesk, Freshdesk, or similar.
- Exposure to HR, recruitment, or staffing technology platforms.
- Basic technical troubleshooting skills.
- Understanding of APIs, integrations, or databases is advantageous but not required.
Key Responsibilities
- Respond to customer and internal support queries via email, ticketing system, and phone.
- Provide timely and professional assistance to platform users including employers, recruiters, and internal teams.
- Log, categorise, prioritise, and track support tickets through to resolution.
- Escalate more complex technical issues to the Product or Development teams where required.
- Follow up with users to ensure issues have been resolved satisfactorily.
Customer Support Assistant employer: RAMP Global
RAMP Global is an exceptional employer for those looking to kickstart their career in customer support within the dynamic HR technology sector. With a strong emphasis on employee growth, RAMP offers comprehensive training and development opportunities, fostering a collaborative work culture that values communication and problem-solving. Located in a vibrant environment, employees benefit from engaging with a diverse range of blue-chip clients while being part of a supportive team that encourages innovation and personal development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Assistant
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former classmates who might have connections in the HR tech space. A personal recommendation can go a long way in landing that Customer Support Assistant role.
✨Tip Number 2
Prepare for the interview by researching RAMP Global and understanding their platform. Show us you’re genuinely interested in how they operate and be ready to discuss how your skills can help solve customer queries effectively.
✨Tip Number 3
Practice your problem-solving skills! Think of common customer issues and how you would address them. We love candidates who can demonstrate their ability to troubleshoot and provide excellent customer service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re proactive and keen on joining our team!
We think you need these skills to ace Customer Support Assistant
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Support Assistant role. Highlight your communication skills and any relevant experience, even if it's just from university projects or part-time jobs. We want to see how you fit into our team!
Show Off Your Problem-Solving Skills:In your application, share examples of how you've tackled challenges in the past. Whether it was a tricky assignment or helping a friend with tech issues, we love to see your thought process and how you approach problem-solving.
Be Yourself:We’re looking for personality and attitude just as much as skills. Don’t be afraid to let your unique voice shine through in your application. Show us who you are and why you’d be a great fit for our team at RAMP Global!
Apply Through Our Website:For the best chance of getting noticed, make sure to apply directly through our website. It’s super easy and ensures your application lands in the right hands. Plus, we can’t wait to hear from you!
How to prepare for a job interview at RAMP Global
✨Know the Company Inside Out
Before your interview, take some time to research RAMP Global. Understand their platform, the services they offer, and their key clients. This knowledge will not only impress your interviewers but also help you tailor your answers to show how you can contribute to their mission.
✨Show Off Your Communication Skills
As a Customer Support Assistant, strong communication is key. During the interview, practice clear and concise responses. Use examples from your past experiences where you successfully resolved customer issues or communicated effectively with a team. This will demonstrate your ability to handle the role's demands.
✨Demonstrate Problem-Solving Abilities
Prepare for situational questions that assess your problem-solving skills. Think of specific instances where you faced a challenge and how you approached it. Highlight your attention to detail and how you managed multiple tasks, as these are crucial for the role.
✨Be Ready to Discuss Tech Savviness
Since the role involves learning new software systems, be prepared to discuss any relevant experience you have with SaaS platforms or ticketing systems. If you’ve used tools like Jira or Zendesk, mention them! Even if you haven’t, express your eagerness to learn and adapt to new technologies.
