At a Glance
- Tasks: Own customer relationships, drive onboarding, and identify growth opportunities.
- Company: Join RAMP Global, a fast-growing tech company revolutionising global hiring.
- Benefits: Enjoy share options, team incentives, and a vibrant office in central London.
- Other info: Fast-paced role with genuine ownership and career growth potential.
- Why this job: Make a real impact by shaping customer success in a dynamic environment.
- Qualifications: Experience in customer success or account management; strong relationship-building skills.
RAMP Global is the engine powering global hiring. We enable companies to source, manage and pay suppliers and contractors across 140+ countries through a single, digital first platform.
With a network of 23,000+ talent partners and deep enterprise experience, we help companies move from fragmented talent sourcing, agency and contractor management to fully optimised, data-driven workforce platform.
We work with blue-chip customers including Panasonic, Siemens, Canon, Marriott, SoftwareOne, Strada and AIG, and were recently ranked in the Deloitte Technology Fast 500.
Note this role is office based in central London 4 days per week and NOT suitable for fully remote.
Overview
RAMP Global simplifies contract worker management, talent sourcing and vendor management for em ployers all over the world. We\'re looking for a hands-on Customer Success Manager to own the relationship with our customers from onboarding through to renewal and growth. This isn\'t a role for someone used to running a large team from a distance, you\'ll be driving the work yourself: building relationships, spotting upsell opportunities, and making sure every customer gets real value from our platform. You\'ll be joining us at a high-impact stage, a great fit for someone who wants genuine ownership of their patch and the autonomy to shape how customer success is done here.
If you are hardworking, sociable and looking for a new challenge in a fast-moving, high growth technology business, then get in touch!
Our Ideal Person
We will ultimately hire this individual based on a number of core attributes; personality, attitude, drive and organisational skills. We can provide training and support on the key elements of the job, but our ideal person will be a quick learner, naturally highly organised, proactive, and an engaging personality who is able develop great relationships with their team and clients.
Skills and Desired Experience
- A genuine people person, someone who builds trust quickly and enjoys the relationship-building side of the job.
- Proven experience in a customer success, account management, or client-facing sales role.
- Commercial instinct: comfortable spotting and pursuing growth and renewal opportunities, not just "keeping the lights on".
- Background in, or strong understanding of, the recruitment / staffing industry.
- Experience working with a SaaS or HR tech platform, ideally with a global or multi-market customer base.
- A hands-on, roll-up-your-sleeves attitude, comfortable in a small business where you own outcomes directly rather than delegating them.
- Strong organisation and communication skills, with the confidence to manage senior stakeholders.
- Previous experience in a small or scaling business is a plus, you\'ll thrive on variety and won\'t expect a large team around you.
Key Responsibilities
- Own the end-to-end customer relationship, onboarding, adoption, renewal, and growth.
- Build strong, trusted relationships with customer stakeholders, acting as their day-to-day point of contact and advocate.
- Identify and convert growth and expansion opportunities within existing accounts, working closely with sales.
- Track customer health, usage, and value delivered, and proactively address risk before it becomes churn.
- Lead onboarding and implementation for new customers, coordinating internally to ensure a smooth start.
- Run regular customer reviews and governance calls, bringing insight and recommendations, not just updates.
- Feed customer and market insight back into the business to help shape the product and commercial roadmap.
- Get involved wherever needed. In a small business like ours, the CSM role connects closely with Sales, Support, and Operations
The Benefits of Joining Our Business
- Participation in company share option scheme
- Regular team incentives and quarterly bonus
- Central London office, remote working 1 day
Customer Success Manager employer: RAMP Global
As a Product Manager at our innovative company, you'll thrive in a dynamic work culture that prioritises collaboration and growth. With a central London office, we offer a range of benefits including participation in a share option scheme, regular team incentives, and an annual wellness allowance, all designed to support your professional development and well-being. Join us to be part of a forward-thinking team that values your contributions and encourages you to drive impactful product strategies in the HR technology space.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at RAMP Global. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like RAMP Global before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to RAMP Global:Your cover letter is your chance to shine! Tell us why you want to work at RAMP Global specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at RAMP Global!
How to prepare for a job interview at RAMP Global
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
