At a Glance
- Tasks: Ensure guest satisfaction by managing check-ins, check-outs, and auditing charges during night shifts.
- Company: Join a leading hotel brand known for its commitment to guest service.
- Benefits: Enjoy competitive pay, staff discounts, and opportunities for career advancement.
- Other info: Work in a dynamic environment with global opportunities across Wyndham hotels.
- Why this job: Be the friendly face that ensures guests have a safe and enjoyable stay.
- Qualifications: Fluency in English; experience in hospitality is a plus.
The predicted salary is between 20000 - 25000 £ per year.
Guest Service Assistant– Night is responsible for auditing all charges and postings, correcting work as required. Prepares the documentation for the new day. Check-in/check-out hotel guests courteously and efficiently and ensures the safety of the guests and the hotel throughout the night shift. Corrections to the Room Rate Report. Backup computer system files. Verifies that all checks are closed, and closes and logs any open check in the Point of Sale.
Basic Qualifications:
- Fluency in English both verbal and non-verbal. Any additional language is considered an asset.
- Any experience in a Front Desk or guest-facing role is considered an asset.
- Certificate / Diploma / Vocational training or any other qualification in Hospitality or relevant studies is considered an asset.
- Any certificate / diploma/ training or other qualification in Health & Safety is considered an asset.
Tools:
- Microsoft Office
- Effective Communication
- Customer Service
- Hotel restaurant staff rate
- Staff party
- Employee rate in all Wyndham hotels globally
Guests Service Assistant - Nights in Leicester employer: Ramada Worldwide
Managed Hotels, part of Wyndham Hotels & Resorts, offers a dynamic and supportive work environment for our Night Guests Service Assistants. With a focus on employee growth and development, we provide comprehensive training and opportunities for advancement within the hospitality industry. Our commitment to staff well-being is reflected in our competitive benefits, including employee rates at all Wyndham hotels globally, fostering a culture of teamwork and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Guests Service Assistant - Nights in Leicester
✨Tip Number 1
Make sure to brush up on your customer service skills! As a Guest Service Assistant, you'll be the face of the hotel during the night shift. Practise how to handle guest inquiries and complaints with confidence.
✨Tip Number 2
Familiarise yourself with hotel management software. Knowing your way around systems like Point of Sale will give you a leg up. If you can, try to get some hands-on experience before your interview!
✨Tip Number 3
Network with current or former hotel staff. They can provide insider tips on what the job really entails and might even help you get your foot in the door. Don't underestimate the power of a good reference!
✨Tip Number 4
Apply through our website for the best chance at landing the role! We love seeing applications directly from candidates who are eager to join our team. Plus, it shows you're serious about the position!
We think you need these skills to ace Guests Service Assistant - Nights in Leicester
Some tips for your application 🫡
Show Off Your Experience:When you're writing your application, make sure to highlight any experience you've got in guest-facing roles or the hospitality industry. We love seeing how your background aligns with what we do!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and get straight to what makes you a great fit for the Guests Service Assistant role.
Tailor Your Application:Make sure to customise your application for this specific role. Mention the skills and qualifications that match the job description, like your fluency in English and any relevant training you've completed.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the position without any hiccups!
How to prepare for a job interview at Ramada Worldwide
✨Know Your Stuff
Make sure you understand the role of a Guest Service Assistant, especially the night shift responsibilities. Familiarise yourself with tasks like auditing charges, check-ins, and ensuring guest safety. This will show that you're serious about the position.
✨Show Off Your Communication Skills
Since fluency in English is key, practice your verbal and non-verbal communication. Think about how you would handle guest inquiries or complaints during the interview. Clear communication can set you apart from other candidates.
✨Highlight Relevant Experience
If you've worked in a front desk or guest-facing role before, be ready to share specific examples. Talk about how you handled challenging situations or provided excellent customer service. This will demonstrate your suitability for the role.
✨Prepare Questions
Have a few thoughtful questions ready for your interviewer. Ask about the team dynamics during night shifts or how they handle emergencies. This shows your interest in the role and helps you gauge if it's the right fit for you.
