At a Glance
- Tasks: Lead the front desk team and deliver exceptional guest service every day.
- Company: Join a dynamic hotel managed by Wyndham Hotels & Resorts.
- Benefits: Competitive pay, flexible hours, and opportunities for career advancement.
- Other info: Work in a vibrant environment with a focus on teamwork and guest satisfaction.
- Why this job: Be the face of hospitality and create memorable experiences for guests.
- Qualifications: 2 years of hospitality supervision experience and strong communication skills.
The predicted salary is between 25000 - 30000 £ per year.
As ‘Guest Services Manager’ you’ll be on the front line, delivering our mission! You’ll be delivering attentive customer-focused service, understand brand standards and enjoy working as part of a successful team. You will acquire a thorough understanding of the operational departments of the hotel, Front Office, and Food & Beverage, which includes Restaurant, Bar, Meetings & Events in order to assist with the day‑to‑day running of the hotel. Supporting the Department Managers and working flexibly across the departments to ensure a great service experience for all.
Experience needed:
- Opera Cloud PMS
- Hospitality Supervision: 2 years
- Tools: Microsoft Office
- Customer Relationship Management
- Effective Communication
- Languages: English - Advanced
Guest Service Manager - Front Desk in Leicester employer: Ramada Worldwide
Managed Hotels offers a vibrant work culture where teamwork and customer service excellence are at the heart of everything we do. As a Guest Service Manager, you will benefit from comprehensive training and development opportunities, ensuring your career growth in the hospitality industry. Located in a dynamic environment, our hotel provides unique advantages such as flexible working arrangements and a supportive team atmosphere, making it an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Manager - Front Desk in Leicester
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Guest Service Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a job fair or an informal chat, be ready to discuss your experience with Opera Cloud PMS and your knack for effective communication. Highlighting your strengths can set you apart from the crowd.
✨Tip Number 3
Be flexible and adaptable! The hospitality world is all about teamwork and supporting each other. Make sure to express your willingness to work across different departments, as this shows you're a team player who can contribute to a great service experience.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, so don’t miss out. Tailor your application to showcase how your experience aligns with the role of Guest Service Manager, and let us help you land that dream job!
We think you need these skills to ace Guest Service Manager - Front Desk in Leicester
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in delivering top-notch customer service. We want to see how you've gone above and beyond for guests in previous roles, so share specific examples that showcase your skills!
Know the Brand Standards:Familiarise yourself with our brand standards and values. When writing your application, reflect how your personal values align with ours. This will show us that you understand what it means to be part of our team!
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to the Guest Service Manager role. Mention relevant experiences in Front Office and Food & Beverage that demonstrate your ability to manage and support various departments.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application directly, and you’ll get all the latest updates about your application status!
How to prepare for a job interview at Ramada Worldwide
✨Know Your Stuff
Make sure you’re familiar with the hotel’s brand standards and the specific services they offer. Brush up on your knowledge of Opera Cloud PMS and how it integrates with Front Office operations. This will show that you’re not just interested in the role, but that you’re ready to hit the ground running.
✨Showcase Your Customer Service Skills
As a Guest Service Manager, your ability to deliver exceptional customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for guests. This will demonstrate your commitment to creating a great service experience.
✨Team Player Vibes
Highlight your experience working collaboratively across departments. Be ready to discuss how you’ve supported other teams in the past, especially in Food & Beverage or Events. This shows that you understand the importance of teamwork in delivering a seamless guest experience.
✨Effective Communication is Key
Practice articulating your thoughts clearly and confidently. Since effective communication is crucial in this role, consider doing mock interviews with friends or family. This will help you refine your responses and ensure you convey your ideas effectively during the actual interview.
