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- Tasks: Support the Reservations & Sales Team with bookings, events, and client relationships.
- Company: Join the vibrant Ramada Hotel and Suites by Wyndham Coventry.
- Benefits: Enjoy complimentary meals, discounted hotel stays, and 28 days holiday.
- Why this job: Be the first point of contact and make a real impact in hospitality.
- Qualifications: GCSEs in English and Maths, plus customer service experience.
- Other info: Flexible working hours and excellent career growth opportunities.
The predicted salary is between 25000 - 25750 ÂŁ per year.
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The 166-bedroom Ramada Hotel and Suites by Wyndham Coventry is just off Exit 7 of the Coventry Ring Road, all bedrooms and suites have stunning views overlooking the historic City Centre and County of Warwickshire. It has a dedicated training and meetings floor and a dedicated executive lounge. Ramada Hotel and Suites by Wyndham Coventry is also home to the award-winning Queen’s Road Restaurant,
Reservations & Events Executive Purpose and Responsibilities.
This role will involve supporting Reservations & Sales Team by being the first point of contact for all booking enquires- reservations, groups, meetings and events. The role involves client and guest relationship building, in-depth knowledge of the hotel and the product and liaising with other departments within the Hotel for an exceptional service delivery.
Key responsibilities:
- Ensure all RFP’s and leads for all conference and events are submitted in timely manner.
- Ensuring all reservations and group enquiries are responded and followed up in a timely manner.
- Converting tentative reservations into confirmed bookings.
- Drive hotel revenues through strategic decision making and upselling.
- Build rapport with our key clients in order to ascertain their requirements and identify further opportunities for future business.
- Provide detailed function plans to hotel operations teams to ensure the clients requirements are always supported and catered for.
- Adhere to and promote our company values and wider brand standards.
What should you bring?
Good general level of education (GCSE Grade 3 and above) English and Maths, or equivalent.
- Previous experience of working in hotel environment either in a reservation’s role or events department.
- Experience of providing excellent customer service.
- Ability to meet target and deadlines.
- Good computer skills and excellent telephone manner and ability to provide seamless delivery of service.
- Excellent organisational skills, attention to details and ability to multi-task.
If you can demonstrate the following skills, that would be an advantage:
- Knowledge and experience of Opera Cloud system.
- Good analytical skills to understand key business indicator and competitor trends.
The rewards of the job: Complimentary meals and a uniform on duty; discounted world-wide hotel rooms; 28 days holiday per year (pro-rata) and incremental additional holidays.
- Complimentary meals and a uniform on duty
- Discounted world-wide hotel rooms
- 28 days holiday per year (pro-rata)
- Incremental additional holidays
Salary Range: £25,000 – 25,750 per annum (full-time).
Your hours of work: This is mostly weekday office hours; however, some flexibility is required to work occasional evenings and weekends. Flexible working arrangements such as compressed hours or flexible start/finish times will be considered for this role.
If you have any or all of the above qualities and are eligible to live and work in the UK, we would love to hear from you! Please forward your CV and covering letter via email to hr@ramadacoventry.co.uk
In line with the requirements of the Immigration, Asylum and Nationality Act 2006, you will be asked to provide documented evidence of eligibility.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Business Development and Sales
Industries
- Hospitality
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Reservations and Events Executive employer: Ramada Hotel & Suites by Wyndham Coventry
Contact Detail:
Ramada Hotel & Suites by Wyndham Coventry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations and Events Executive
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the Ramada Hotel and Suites by Wyndham Coventry, its services, and the local area. This knowledge will help you build rapport with clients and answer their queries confidently.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for bookings, having a friendly and professional phone manner is key. Try role-playing with friends or family to get comfortable with different scenarios.
✨Tip Number 3
Network like a pro! Attend industry events or connect with professionals on LinkedIn. Building relationships can lead to referrals and insights that might just give you the edge in landing that Reservations and Events Executive role.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining our team. Plus, it shows initiative and enthusiasm, which are always attractive traits to employers.
We think you need these skills to ace Reservations and Events Executive
Some tips for your application 🫡
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Make it personal and engaging, showing us why you're the perfect fit for the Reservations and Events Executive role. Highlight your relevant experience and how you can contribute to our team at Ramada Hotel and Suites.
Tailor Your CV: Don’t just send a generic CV! Tailor it to match the job description. Emphasise your experience in reservations or events, customer service skills, and any knowledge of systems like Opera Cloud. We want to see how your background aligns with what we’re looking for!
Show Off Your Organisational Skills: In this role, being organised is key! Use your application to demonstrate your ability to multi-task and manage time effectively. Share examples from your past experiences where you’ve successfully handled multiple bookings or events.
Apply Through Our Website: We encourage you to apply through our website for a smoother process! It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Ramada Hotel & Suites by Wyndham Coventry
✨Know the Hotel Inside Out
Before your interview, make sure you research the Ramada Hotel and Suites by Wyndham Coventry thoroughly. Familiarise yourself with its services, facilities, and unique selling points. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Reservations and Events Executive, excellent customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for a client. This will demonstrate your ability to build rapport and cater to client needs effectively.
✨Be Ready to Discuss Upselling Strategies
Since driving hotel revenues is part of the job, think about how you can upsell services or products. Come prepared with ideas on how you would approach this in your role, as it shows initiative and strategic thinking.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, and expectations for the role. This not only shows your enthusiasm but also helps you gauge if the hotel is the right fit for you.