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- Tasks: Support the Reservations & Sales Team with booking enquiries and client relationship building.
- Company: Join the vibrant Ramada Hotel and Suites by Wyndham Coventry.
- Benefits: Enjoy complimentary meals, discounted hotel stays, and 28 days holiday per year.
- Why this job: Be the first point of contact for guests and make their experiences unforgettable.
- Qualifications: GCSEs in English and Maths, plus experience in hospitality or customer service.
- Other info: Flexible working hours and excellent career growth opportunities await you.
The predicted salary is between 25400 - 25750 £ per year.
Overview
The 166-bedroom Ramada Hotel and Suites by Wyndham Coventry is just off Exit 7 of the Coventry Ring Road, with all bedrooms and suites offering views overlooking the historic City Centre and County of Warwickshire. It has a dedicated training and meetings floor and an executive lounge. Ramada Hotel and Suites by Wyndham Coventry is also home to the award-winning Queen’s Road Restaurant, offering a mix of traditional favourites and British fusion food, from breakfast to bedtime.
Responsibilities
This role will involve supporting Reservations & Sales Team by being the first point of contact for all booking enquiries—reservations, group, meeting, and events. The role involves client and guest relationship building, in-depth knowledge of the hotel and the product and liaising with other departments within the hotel for an exceptional service delivery.
- Ensure all RFPs and leads for all conference and events are submitted in timely manner.
- Ensuring all reservations and group enquiries are responded to and followed up in a timely manner.
- Converting tentative reservations into confirmed bookings.
- Drive hotel revenues through strategic decision making and upselling.
- Build rapport with our key clients in order to ascertain their requirements and identify further opportunities for future business.
- Provide detailed function plans to hotel operations teams to ensure the clients requirements are always supported and catered for.
- Adhere to and promote our company values and wider brand standards.
What should you bring?
- Good general level of education (GCSE Grade 3 and above) English and Maths, or equivalent.
- Previous experience of working in hotel environment either in a reservations role or events department.
- Experience of providing excellent customer service.
- Ability to meet target and deadlines.
- Good computer skills and excellent telephone manner and ability to provide seamless delivery of service.
- Excellent organisational skills, attention to detail and ability to multi-task.
Desirable skills
- Knowledge and experience of OperaCould system.
- Good analytical skills to understand key business indicators and competitor trends.
The rewards
- Complimentary meals and a uniform on duty;
- Discounted worldwide hotel rooms;
- 28 days holiday per year (pro-rata) and incremental additional holidays.
Salary
Salary Range: £25,400 – 25,750 per annum (full-time).
Your hours of work
This is mostly weekday office hours; however, some flexibility is required to work occasional evenings and weekends. Flexible working arrangements such as compressed hours or flexible start/finish times will be considered for this role.
Application
If you have any or all of the above qualities and are eligible to live and work in the UK, we would love to hear from you! Please forward your CV and covering letter via email to hr@ramadacoventry.co.uk. In line with the requirements of the Immigration, Asylum and Nationality Act 2006, you will be asked to provide documented evidence of eligibility. Please note: Due to the high volume of applications we anticipate, only candidates selected for an interview will be contacted. We appreciate your interest in joining our team.
Reservations & Events Executive in Coventry employer: Ramada Hotel & Suites by Wyndham Coventry
Contact Detail:
Ramada Hotel & Suites by Wyndham Coventry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations & Events Executive in Coventry
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the Ramada Hotel and Suites by Wyndham Coventry, its services, and the local area. This knowledge will help you build rapport with clients and answer their queries confidently.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for booking enquiries, make sure you can convey information clearly and professionally. Role-play with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Show off your organisational skills! Create a system for tracking your applications and follow-ups. This will help you stay on top of deadlines and ensure you’re always ready to convert those tentative reservations into confirmed bookings.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative to apply directly. It shows you're genuinely interested in joining our team at the Ramada Hotel and Suites by Wyndham Coventry. Plus, it makes it easier for us to find your application!
We think you need these skills to ace Reservations & Events Executive in Coventry
Some tips for your application 🫡
Craft a Compelling CV: Make sure your CV stands out! Highlight your relevant experience in reservations or events, and don’t forget to showcase your customer service skills. Tailor it to reflect the qualities we’re looking for in the Reservations & Events Executive role.
Write a Personal Covering Letter: Your covering letter is your chance to shine! Use it to express your passion for the hospitality industry and why you want to join our team at Ramada Hotel and Suites. Be sure to mention any specific experiences that relate to the job description.
Show Off Your Organisational Skills: In your application, give examples of how you've successfully managed multiple tasks or projects. We love candidates who can juggle responsibilities while maintaining attention to detail—so let us know how you do it!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Ramada Hotel & Suites by Wyndham Coventry
✨Know the Hotel Inside Out
Before your interview, make sure you research the Ramada Hotel and Suites by Wyndham Coventry thoroughly. Familiarise yourself with its amenities, services, and unique selling points. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Reservations & Events Executive, excellent customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for a client. Highlight how you built relationships and resolved issues, as this will demonstrate your ability to provide exceptional service.
✨Be Ready to Discuss Upselling Strategies
Since driving hotel revenues is part of the role, think about how you would approach upselling. Prepare to discuss specific strategies you might use to convert tentative reservations into confirmed bookings. This shows that you understand the business side of the role and are proactive.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, or future projects at the hotel. This not only shows your enthusiasm but also helps you gauge if the hotel is the right fit for you.
