Reservations Supervisor

JOIN US At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...

OUR HOTEL Located in the lively Cathedral Quarter, Ramada by Wyndham Belfast brings modern style and comfort to the heart of Belfast. With 165 contemporary rooms, the hotel offers a prime location for exploring the city's top attractions, from St. Annes Cathedral to the bustling local restaurants and nightlife. The hotel also features a relaxed restaurant, a stylish bar, and well-equipped meeting spaces, making it ideal for both work and leisure in Belfast's most vibrant neighborhood.

OUR BENEFITS You will have access to a benefits package we believe truly works for our people:

• Discounted hotel room rates for you and your friends & family
• An extra day's holiday for your birthday
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship
• 30% F&B discount at RBH hotels
• Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
• Flexible working arrangements
• Wagestream - choose how and when you get paid
• Life Insurance
• Employee Assistance Programme
• Social and wellness events and activities all year round
• Free meals on duty saving you over £1000 per year
• And much much more!

A DAY IN THE LIFE Alongside the Revenue Manager, you are the driving force behind our Reservations function. This is a standalone role that you can make your own. With the majority of your focus dedicated to group business, you oversee a diverse mix of coach tours, corporate bookings, sports teams and school groups. From confirmation through to arrival, you ensure every detail is aligned: room blocks, allocations, pick-up, cut-off dates, rooming lists, dinner requirements and payments. You control group inventory directly within Opera Cloud, balancing operational needs with revenue strategy to maximise occupancy while protecting rate integrity. You update the group tracker daily and confidently represent reservations in daily operations meetings and weekly revenue meetings, ensuring the entire team is fully aligned on upcoming arrivals and booking movements. While groups are your primary focus, you also oversee general reservations activity. As the hotel's reservations supervisor, you collaborate with the Front Office team delegating where appropriate and providing support so that bookings are handled efficiently and accurately. You don't directly manage a team, but your expertise and collaboration set the standard. This role offers autonomy and flexibility. As the sole reservations specialist, you are empowered to change systems and processes to your needs and way of working.

Key Responsibilities:

• Lead end-to-end coordination of all group reservations
• Maintain and update the group tracker daily
• Attend and contribute to daily operations meetings and weekly revenue meetings
• Act as the main contact for group organisers
• Coordinate contracts, deposits, rooming lists, dinners and special requirements
• Support Revenue and Sales with group quoting where required
• Oversee general reservation enquiries and ensure booking accuracy
• Continuously improve systems and workflows to enhance efficiency

What We're Looking For:

• Proven experience in hotel reservations, with strong group exposure
• Confident user of PMS systems (Opera Cloud experience highly desirable)
• Strong commercial awareness and understanding of revenue optimisation
• Excellent attention to detail and organisational skills
• Ability to effectively coordinate multiple tasks and priorities simultaneously
• Confident communicator who enjoys cross-department collaboration
• Proactive and solutions-focused mindset

EQUAL OPPORTUNITIES RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact INDHOTEL.