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- Tasks: Lead group reservations and ensure seamless booking experiences for guests.
- Company: Join a top-rated hospitality company that values its people and diversity.
- Benefits: Enjoy discounts, flexible working, and wellness events, plus free meals on duty!
- Other info: Autonomy to innovate processes and enhance efficiency in a dynamic team.
- Why this job: Make an impact in a vibrant hotel environment while developing your career.
- Qualifications: Experience in hotel reservations and strong organisational skills required.
The predicted salary is between 25000 - 30000 £ per year.
JOIN US At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...
OUR HOTEL Located in the lively Cathedral Quarter, Ramada by Wyndham Belfast brings modern style and comfort to the heart of Belfast. With 165 contemporary rooms, the hotel offers a prime location for exploring the city's top attractions, from St. Annes Cathedral to the bustling local restaurants and nightlife. The hotel also features a relaxed restaurant, a stylish bar, and well-equipped meeting spaces, making it ideal for both work and leisure in Belfast's most vibrant neighborhood.
OUR BENEFITS You will have access to a benefits package we believe truly works for our people:
- Discounted hotel room rates for you and your friends & family
- An extra day's holiday for your birthday
- Enhanced Maternity, adoption & shared parental leave
- Course Sponsorship
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream - choose how and when you get paid
- Life Insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1000 per year
- And much much more!
A DAY IN THE LIFE Alongside the Revenue Manager, you are the driving force behind our Reservations function. This is a standalone role that you can make your own. With the majority of your focus dedicated to group business, you oversee a diverse mix of coach tours, corporate bookings, sports teams and school groups. From confirmation through to arrival, you ensure every detail is aligned: room blocks, allocations, pick-up, cut-off dates, rooming lists, dinner requirements and payments. You control group inventory directly within Opera Cloud, balancing operational needs with revenue strategy to maximise occupancy while protecting rate integrity. You update the group tracker daily and confidently represent reservations in daily operations meetings and weekly revenue meetings, ensuring the entire team is fully aligned on upcoming arrivals and booking movements. While groups are your primary focus, you also oversee general reservations activity. As the hotel's reservations supervisor, you collaborate with the Front Office team delegating where appropriate and providing support so that bookings are handled efficiently and accurately. You don't directly manage a team, but your expertise and collaboration set the standard. This role offers autonomy and flexibility. As the sole reservations specialist, you are empowered to change systems and processes to your needs and way of working.
Key Responsibilities:
- Lead end-to-end coordination of all group reservations
- Maintain and update the group tracker daily
- Attend and contribute to daily operations meetings and weekly revenue meetings
- Act as the main contact for group organisers
- Coordinate contracts, deposits, rooming lists, dinners and special requirements
- Support Revenue and Sales with group quoting where required
- Oversee general reservation enquiries and ensure booking accuracy
- Continuously improve systems and workflows to enhance efficiency
What We're Looking For:
- Proven experience in hotel reservations, with strong group exposure
- Confident user of PMS systems (Opera Cloud experience highly desirable)
- Strong commercial awareness and understanding of revenue optimisation
- Excellent attention to detail and organisational skills
- Ability to effectively coordinate multiple tasks and priorities simultaneously
- Confident communicator who enjoys cross-department collaboration
- Proactive and solutions-focused mindset
EQUAL OPPORTUNITIES RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact INDHOTEL.
Reservations Supervisor in Newtownabbey employer: Ramada Encore Belfast City Centre || Redefine BDL
Contact Detail:
Ramada Encore Belfast City Centre || Redefine BDL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Supervisor in Newtownabbey
✨Tip Number 1
Get to know the company culture! Before your interview, check out RBH's values and how they treat their staff. This will help you tailor your answers and show that you're a great fit for their people-first approach.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on your experience in hotel reservations and group bookings to highlight your expertise.
✨Tip Number 3
Show off your communication skills! During the interview, be sure to share examples of how you've collaborated with different teams. This will demonstrate your ability to work cross-departmentally, which is key for the Reservations Supervisor role.
✨Tip Number 4
Don’t forget to ask questions! Prepare a few thoughtful questions about the role and the team dynamics. This shows your interest and helps you figure out if RBH is the right place for you. And remember, apply through our website for the best chance!
We think you need these skills to ace Reservations Supervisor in Newtownabbey
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through! We want to see how your enthusiasm aligns with our values and how you can contribute to our vibrant team.
Tailor Your Experience: Make sure to highlight your relevant experience in hotel reservations, especially with group bookings. We’re looking for someone who can confidently manage multiple tasks, so give us examples that showcase your organisational skills!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the Reservations Supervisor role. Remember, we want to get to know you!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Ramada by Wyndham Belfast.
How to prepare for a job interview at Ramada Encore Belfast City Centre || Redefine BDL
✨Know Your Stuff
Before the interview, make sure you’re familiar with the hotel’s operations and the specific role of a Reservations Supervisor. Brush up on your knowledge of Opera Cloud and be ready to discuss how you’ve successfully managed group bookings in the past.
✨Showcase Your Communication Skills
As a Reservations Supervisor, you'll need to communicate effectively across departments. Prepare examples of how you've collaborated with teams in previous roles, especially when coordinating group reservations or handling special requests.
✨Demonstrate Attention to Detail
This role requires a keen eye for detail. Be prepared to discuss how you ensure accuracy in bookings and manage multiple tasks simultaneously. You might even want to bring a checklist of your own to show how you stay organised!
✨Be Proactive and Solutions-Focused
Employers love candidates who can think on their feet. Think of a time when you faced a challenge in reservations and how you resolved it. Highlight your proactive approach and willingness to improve systems and workflows.