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- Tasks: Lead a vibrant team to ensure exceptional guest experiences and smooth daily operations.
- Company: RBH is a top-rated hospitality company that values diversity, wellbeing, and sustainability.
- Benefits: Enjoy discounted hotel stays, flexible working, and a range of perks including course sponsorship.
- Other info: We celebrate individuality and offer a supportive culture with opportunities for growth.
- Why this job: Join a passionate team in a lively environment where your leadership can shine and make an impact.
- Qualifications: Looking for a people person with food and beverage experience and strong communication skills.
The predicted salary is between 24000 - 36000 £ per year.
JOIN US At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey… OUR HOTEL OUR BENEFITS You will have access to a benefits package we believe truly works for our people Discounted hotel room rates for you and your friends & family An additional day’s leave for your birthday Enhanced Maternity, adoption & shared parental leave Course Sponsorship 30% F&B discount at RBH hotels Refer a Friend scheme (earn £250 for each referral up to 5 referrals) Flexible working arrangements Wagestream – choose how and when you get paid Life Insurance Employee Assistance Programme Social and wellness events and activities all year round Free meals on duty saving you over £1000 per year Share of gratuities And much much more! A DAY IN THE LIFE OF A DUTY MANAGER AT OUR HOTEL What you’ll be doing… Lead the team with a positive vibe, helping create a welcoming and seamless service experience. Oversee daily shift activities, from setting up tables to making sure orders flow smoothly and guests are happy. Support and guide the team, helping with training and encouraging everyone to deliver their best. Step in with confidence to handle guest requests and resolve issues, keeping the service upbeat and responsive. Coordinate with the kitchen and bar to keep things moving like clockwork, from orders to plating. Monitor stock levels and assist with inventory, ensuring were set up for success every shift. Help with scheduling and shift planning, making sure the team is prepared and ready to go. Keep the dining and service areas sparkling clean and compliant, with an eye on health and safety. Working across all front of house areas of the hotel, assisting and leading the team WHAT WE NEED FROM YOU A natural people person whos excited to take on a leadership role, with some experience in food and beverage. Strong communication skills, able to motivate and energise team members while keeping things running smoothly. Quick thinking and problem-solving skills to handle guest needs on the fly. Organised and adaptable, managing multiple tasks with ease. A team player through and through, ready to jump in wherever needed to support the crew. High energy and a flexible attitude, thriving in a fast-paced, lively setting. EQUAL OPPORTUNITIES RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact . INDMANAGE TPBN1_NI
Duty Manager employer: Ramada Encore Belfast City Centre || Redefine BDL
Contact Detail:
Ramada Encore Belfast City Centre || Redefine BDL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Familiarise yourself with the hotel’s values and culture. Since RBH places a strong emphasis on diversity, health, and wellbeing, showcasing your alignment with these values during your interactions can set you apart.
✨Tip Number 2
Network with current employees or alumni from your school who work in hospitality. They can provide insights into the company culture and may even refer you internally, which can significantly boost your chances of landing the job.
✨Tip Number 3
Prepare to demonstrate your leadership skills in real-time scenarios. During interviews or assessments, be ready to discuss how you've successfully motivated teams or resolved conflicts in previous roles.
✨Tip Number 4
Showcase your adaptability and quick-thinking abilities. In a fast-paced environment like hospitality, being able to think on your feet is crucial, so share examples of how you've handled unexpected challenges in the past.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and leadership roles. Emphasise any previous work in food and beverage, as well as your ability to motivate and manage a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry. Mention specific examples of how you've successfully led teams or resolved guest issues in the past.
Highlight Soft Skills: In your application, focus on your communication, problem-solving, and organisational skills. These are crucial for a Duty Manager role, so provide examples of how you've demonstrated these abilities.
Show Enthusiasm for the Company: Research RBH and mention why you want to work there specifically. Highlight their commitment to diversity, wellbeing, and employee benefits, and explain how these align with your values.
How to prepare for a job interview at Ramada Encore Belfast City Centre || Redefine BDL
✨Show Your Leadership Skills
As a Duty Manager, you'll be leading a team, so it's crucial to demonstrate your leadership abilities during the interview. Share examples of how you've motivated and guided teams in the past, and be ready to discuss your approach to creating a positive work environment.
✨Highlight Your Problem-Solving Abilities
The role requires quick thinking and effective problem-solving skills. Prepare to discuss specific situations where you've successfully resolved guest issues or handled unexpected challenges, showcasing your ability to stay calm under pressure.
✨Emphasise Communication Skills
Strong communication is key in this role. Be prepared to explain how you ensure clear communication within your team and with guests. You might want to share instances where your communication skills led to improved service or team performance.
✨Demonstrate Your Passion for Hospitality
RBH values passion for the industry, so make sure to convey your enthusiasm for hospitality during the interview. Discuss what excites you about working in this field and how you plan to contribute to creating memorable experiences for guests.