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- Tasks: Lead group reservations and ensure seamless booking experiences for guests.
- Company: Join a top-rated hospitality company that values its people and diversity.
- Benefits: Enjoy discounts, extra holiday, flexible working, and free meals on duty.
- Other info: Autonomy to innovate processes and excellent growth opportunities await you.
- Why this job: Make an impact in a vibrant hotel environment while developing your career.
- Qualifications: Experience in hotel reservations and strong organisational skills required.
The predicted salary is between 25000 - 30000 £ per year.
JOIN US At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...
OUR HOTEL Located in the lively Cathedral Quarter, Ramada by Wyndham Belfast brings modern style and comfort to the heart of Belfast. With 165 contemporary rooms, the hotel offers a prime location for exploring the city's top attractions, from St. Annes Cathedral to the bustling local restaurants and nightlife. The hotel also features a relaxed restaurant, a stylish bar, and well-equipped meeting spaces, making it ideal for both work and leisure in Belfast's most vibrant neighborhood.
OUR BENEFITS You will have access to a benefits package we believe truly works for our people:
- Discounted hotel room rates for you and your friends & family
- An extra day's holiday for your birthday
- Enhanced Maternity, adoption & shared parental leave
- Course Sponsorship
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream - choose how and when you get paid
- Life Insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1000 per year
- And much much more!
A DAY IN THE LIFE Alongside the Revenue Manager, you are the driving force behind our Reservations function. This is a standalone role that you can make your own. With the majority of your focus dedicated to group business, you oversee a diverse mix of coach tours, corporate bookings, sports teams and school groups. From confirmation through to arrival, you ensure every detail is aligned: room blocks, allocations, pick-up, cut-off dates, rooming lists, dinner requirements and payments. You control group inventory directly within Opera Cloud, balancing operational needs with revenue strategy to maximise occupancy while protecting rate integrity. You update the group tracker daily and confidently represent reservations in daily operations meetings and weekly revenue meetings, ensuring the entire team is fully aligned on upcoming arrivals and booking movements. While groups are your primary focus, you also oversee general reservations activity. As the hotel's reservations supervisor, you collaborate with the Front Office team delegating where appropriate and providing support so that bookings are handled efficiently and accurately. You don't directly manage a team, but your expertise and collaboration set the standard. This role offers autonomy and flexibility. As the sole reservations specialist, you are empowered to change systems and processes to your needs and way of working.
Key Responsibilities:
- Lead end-to-end coordination of all group reservations
- Maintain and update the group tracker daily
- Attend and contribute to daily operations meetings and weekly revenue meetings
- Act as the main contact for group organisers
- Coordinate contracts, deposits, rooming lists, dinners and special requirements
- Support Revenue and Sales with group quoting where required
- Oversee general reservation enquiries and ensure booking accuracy
- Continuously improve systems and workflows to enhance efficiency
What We're Looking For:
- Proven experience in hotel reservations, with strong group exposure
- Confident user of PMS systems (Opera Cloud experience highly desirable)
- Strong commercial awareness and understanding of revenue optimisation
- Excellent attention to detail and organisational skills
- Ability to effectively coordinate multiple tasks and priorities simultaneously
- Confident communicator who enjoys cross-department collaboration
- Proactive and solutions-focused mindset
EQUAL OPPORTUNITIES RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact INDHOTEL.
Reservations Supervisor in Belfast employer: Ramada Encore Belfast City Centre || Redefine BDL
Contact Detail:
Ramada Encore Belfast City Centre || Redefine BDL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Supervisor in Belfast
✨Tip Number 1
Get to know the company culture! Before your interview, dive into RBH's values and what makes them a top place to work. This will help you connect your experience with their mission and show you're genuinely interested.
✨Tip Number 2
Practice your communication skills! As a Reservations Supervisor, you'll need to collaborate with various teams. Prepare examples of how you've effectively communicated in past roles to demonstrate your fit for the position.
✨Tip Number 3
Show off your organisational skills! Think of specific instances where you've managed multiple tasks or projects simultaneously. This will highlight your ability to handle the diverse responsibilities of the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the RBH team. Don’t miss out on this opportunity!
We think you need these skills to ace Reservations Supervisor in Belfast
Some tips for your application 🫡
Show Your Passion for Hospitality: When you're writing your application, let your love for the hospitality industry shine through! We want to see that you're not just looking for a job, but that you're genuinely excited about being part of our team and contributing to our vibrant hotel environment.
Highlight Relevant Experience: Make sure to showcase any previous experience you have in hotel reservations, especially with group bookings. We’re keen on seeing how your background aligns with the role, so don’t hold back on those details!
Be Detail-Oriented: Since attention to detail is key in this role, ensure your application is free from typos and errors. A well-organised and polished application reflects the skills we’re looking for in a Reservations Supervisor.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us that you’re serious about joining our fantastic team at RBH!
How to prepare for a job interview at Ramada Encore Belfast City Centre || Redefine BDL
✨Know Your Stuff
Before the interview, make sure you’re familiar with the hotel’s operations and the specific role of a Reservations Supervisor. Brush up on your knowledge of Opera Cloud and be ready to discuss how you’ve successfully managed group bookings in the past.
✨Showcase Your Organisational Skills
Since this role requires excellent attention to detail and the ability to juggle multiple tasks, prepare examples that highlight your organisational skills. Think about times when you’ve coordinated complex reservations or improved workflows.
✨Be a Team Player
Collaboration is key in this role, so be prepared to discuss how you’ve worked with other departments in previous jobs. Share specific examples of how you’ve communicated effectively with teams to ensure smooth operations.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the hotel’s approach to group bookings or how they measure success in the Reservations department. This shows your genuine interest in the role and the company.