At a Glance
- Tasks: Lead a dynamic team in delivering exceptional food and beverage experiences.
- Company: Join RBH, a top-rated hospitality employer focused on people and diversity.
- Benefits: Enjoy discounts, flexible working, wellness events, and career growth opportunities.
- Other info: Be part of a supportive culture that values individuality and teamwork.
- Why this job: Make a real impact in a vibrant hotel environment while developing your leadership skills.
- Qualifications: Experience in hospitality management and a passion for guest satisfaction.
The predicted salary is between 30000 - 32450 £ per year.
JOIN US At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...
OUR HOTEL 165 bedrooms, 3 conference rooms and a busy bar and restaurant SQ Bar & Grill. We offer casual relaxed dining in the heart of the vibrant Cathedral Quarter in Belfast City Centre.
OUR BENEFITS You will have access to a benefits package we believe truly works for our people:
- Discounted hotel room rates for you and your friends & family
- An additional day's leave for your birthday
- Enhanced Maternity, adoption & shared parental leave
- Course Sponsorship
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Stream - choose how and when you get paid
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1000 per year
- Share of gratuities
- And much much more!
RESPONSIBILITIES
PEOPLE- Recruit, train, schedule, and supervise F&B employees.
- Identify and conduct performance evaluations and provide coaching.
- Foster teamwork and maintain high employee morale.
- Ensure compliance with company policies and legal regulations.
- Ensure all guest interactions are warm, professional, and aligned with the brand & RBH’s high service standards.
- Address guest complaints and resolve issues promptly.
- Maintain high standards of hospitality and customer service.
- Ensure a positive dining and event experience for guests.
- Manage guest feedback and online reviews, responding to guest comments professionally, identifying service trends, and using insights to enhance guest satisfaction.
- Develop a network of local suppliers to offer truly unique experiences to our guests.
- Take ownership of guest complaint resolution, ensuring swift action and service recovery strategies that turn negative experiences into positive ones.
- Report directly to the Operations Manager, providing insights on guest satisfaction, review performance, and service trends.
- Maintain full compliance with brand policies, SOPs, and operational procedures, aligning with industry standards.
- Participate in shift briefings and operational meetings, ensuring the team is aligned.
- Manage budget control within the guest service department, ensuring cost efficiency while maintaining high service standards.
- Forecast department revenue and ensure KPI’s are achieved month to month.
- Monthly stock takes to ensure efficient cost of sales.
- Promote a positive and inclusive work environment where all employees feel valued and motivated.
- Ensure all team members understand company policies, benefits, and career growth opportunities.
- Support management in conflict resolution efforts, ensuring fair and transparent processes.
- Organise team-building activities and staff engagement initiatives to strengthen team culture.
- Encourage cross-training opportunities between departments, supporting employee development.
- Work closely with HR to address team challenges, ensuring high levels of job satisfaction and retention.
- Comply with company policies, health & safety regulations, and brand standards at all times.
- Represent the hotel in a professional and guest-focused manner, ensuring exceptional service delivery.
- Stay updated on hospitality trends, innovations, and competitor benchmarking to refine service strategies.
- Support sustainability initiatives, implementing eco-friendly operational practices where possible.
- Ensure full compliance with GDPR and data protection laws when handling guest and employee information.
- Build strong relationships with suppliers, external service providers, and key industry partners.
- Oversee loss prevention procedures, ensuring the safety of guests, employees, and hotel property.
- Champion accessibility and inclusivity, ensuring all guests feel welcomed and accommodated.
- Continuously evaluate guest service strategies, identifying opportunities for innovation and improvement.
- Actively participate in hotel leadership meetings, contributing insights from a guest service perspective.
F&B Manager in Belfast employer: Ramada Belfast
At RBH, we pride ourselves on being a top employer in the hospitality sector, offering a vibrant work culture that prioritises employee wellbeing and development. Located in the heart of Belfast's Cathedral Quarter, our F&B Manager role comes with a comprehensive benefits package, including flexible working arrangements, enhanced leave options, and opportunities for career growth, all within a supportive and inclusive environment that values individuality and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land F&B Manager in Belfast
✨Tip Number 1
Network like a pro! Attend industry events, join hospitality groups on social media, and connect with people in the F&B scene. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers, whether at a job fair or an interview, let your passion for hospitality shine through. Share your experiences and how you can contribute to their team.
✨Tip Number 3
Research the company culture! Before any interviews, dive into what makes RBH unique. Understanding their values around diversity, wellbeing, and sustainability will help you tailor your responses and show you're a perfect fit.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at RBH and ready to embark on this exciting journey with us.
We think you need these skills to ace F&B Manager in Belfast
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the F&B industry shine through! We want to see how passionate you are about creating memorable guest experiences and leading a fantastic team.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience that aligns with the responsibilities of the F&B Manager role. We love seeing how your skills can contribute to our vibrant hotel environment!
Be Authentic:Don’t be afraid to show your personality in your application. We value individuality and want to know what makes you unique and how you can bring that to our team at RBH.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get to know you better!
How to prepare for a job interview at Ramada Belfast
✨Know Your Stuff
Before the interview, dive deep into RBH's values and mission. Understand their approach to diversity, sustainability, and employee wellbeing. This will help you align your answers with what they truly value.
✨Showcase Your People Skills
As an F&B Manager, you'll be leading a team. Be ready to share examples of how you've successfully recruited, trained, and motivated staff in the past. Highlight your ability to foster teamwork and maintain high morale.
✨Guest Experience is Key
Prepare to discuss how you would ensure exceptional guest experiences. Think of specific strategies you've used to handle complaints or enhance customer satisfaction. They want to see your passion for hospitality!
✨Be Budget Savvy
Since managing budgets is part of the role, come prepared with examples of how you've effectively controlled costs while maintaining service quality. Show them you're not just about great service, but also about smart operations.
