At a Glance
- Tasks: Lead a dynamic F&B team, ensuring exceptional guest experiences and high service standards.
- Company: Join RBH, a top-rated hospitality employer that values diversity and employee wellbeing.
- Benefits: Enjoy discounts, flexible working, course sponsorship, and a supportive work environment.
- Other info: Be part of a fun, inclusive team with great opportunities for growth and development.
- Why this job: Make a real impact in a vibrant hotel setting while developing your career in hospitality.
- Qualifications: Experience in food and beverage management and a passion for customer service.
The predicted salary is between 30000 - 32450 £ per year.
JOIN US At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...
OUR HOTEL 165 bedrooms, 3 conference rooms and a busy bar & restaurant SQ Bar & Grill. We offer casual relaxed dining in the heart of the vibrant Cathedral Quarter in Belfast City Centre.
OUR BENEFITS You will have access to a benefits package we believe truly works for our people:
- Discounted hotel room rates for you and your friends & family
- An additional day's leave for your birthday
- Enhanced Maternity, adoption & shared parental leave
- Course Sponsorship
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1000 per year
- Share of gratuities
- And much much more!
RESPONSIBILITIES
PEOPLE
- Recruit, train, schedule, and supervise F&B employees.
- Identify and conduct performance evaluations and provide coaching.
- Foster teamwork and maintain high employee morale.
- Ensure compliance with company policies and legal regulations.
GUEST EXPERIENCE & QUALITY
- Ensure all guest interactions are warm, professional, and aligned with the brand & RBH’s high service standards.
- Address guest complaints and resolve issues promptly.
- Maintain high standards of hospitality and customer service.
- Ensure a positive dining and event experience for guests.
- Manage guest feedback and online reviews, responding to guest comments professionally, identifying service trends, and using insights to enhance guest satisfaction.
- Develop a network of local suppliers to offer truly unique experiences to our guests.
- Take ownership of guest complaint resolution, ensuring swift action and service recovery strategies that turn negative experiences into positive ones.
OPERATIONS & MANAGEMENT
- Report directly to the Operations Manager, providing insights on guest satisfaction, review performance, and service trends.
- Maintain full compliance with brand policies, SOPs, and operational procedures, aligning with industry standards.
- Participate in shift briefings and operational meetings, ensuring the team is aligned.
- Manage budget control within the guest service department, ensuring cost efficiency while maintaining high service standards.
- Forecast department revenue and ensure KPIs are achieved month to month.
- Monthly stock takes to ensure efficient cost of sales.
EMPLOYEE RELATIONS & ENGAGEMENT
- Promote a positive and inclusive work environment where all employees feel valued and motivated.
- Ensure all team members understand company policies, benefits, and career growth opportunities.
- Support management in conflict resolution efforts, ensuring fair and transparent processes.
- Organise team‑building activities and staff engagement initiatives to strengthen team culture.
- Encourage cross‑training opportunities between departments, supporting employee development.
- Work closely with HR to address team challenges, ensuring high levels of job satisfaction and retention.
GENERAL
- Comply with company policies, health & safety regulations, and brand standards at all times.
- Represent the hotel in a professional and guest-focused manner, ensuring exceptional service delivery.
- Stay updated on hospitality trends, innovations, and competitor benchmarking to refine service strategies.
- Support sustainability initiatives, implementing eco‑friendly operational practices where possible.
- Ensure full compliance with GDPR and data protection laws when handling guest and employee information.
- Build strong relationships with suppliers, external service providers, and key industry partners.
- Oversee loss prevention procedures, ensuring the safety of guests, employees, and hotel property.
- Champion accessibility and inclusivity, ensuring all guests feel welcomed and accommodated.
- Continuously evaluate guest service strategies, identifying opportunities for innovation and improvement.
- Actively participate in hotel leadership meetings, contributing insights from a guest service perspective.
F&B Manager in Belfast employer: Ramada Belfast-Restaurant 1
At RBH, we pride ourselves on being a top employer in the hospitality sector, offering a vibrant work culture that prioritises employee wellbeing and development. With a range of benefits including flexible working arrangements, course sponsorship, and a supportive environment for career growth, our F&B Manager role in the heart of Belfast's Cathedral Quarter is an opportunity to thrive in a dynamic team dedicated to exceptional guest experiences.
Contact Details:
Ramada Belfast-Restaurant 1 Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land F&B Manager in Belfast
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Ramada Belfast-Restaurant 1. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Ramada Belfast-Restaurant 1
Don't be shy about reaching out to Ramada Belfast-Restaurant 1 directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace F&B Manager in Belfast
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Ramada Belfast-Restaurant 1 and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Ramada Belfast-Restaurant 1
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
