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For Companies At a Glance
- Tasks: Support store management, enhance customer experience, and drive sales initiatives.
- Company: Join Ralph Lauren, a global leader in premium lifestyle products.
- Benefits: Competitive pay, inclusive culture, and opportunities for growth.
- Why this job: Be part of a brand that values community and creativity.
- Qualifications: Retail management experience and strong communication skills preferred.
- Other info: Flexible hours and dynamic work environment await you!
The predicted salary is between 28800 - 43200 £ per year.
Company Description
Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren\’s reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company\’s brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world\’s most widely recognized families of consumer brands.
At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.
Position Overview
WHAT WE OFFER
- The opportunity to work for an iconic and unique lifestyle brand
- Exciting career opportunities
- Competitive benefits package and discounts
- An environment where you can bring your whole self to work
Essential Duties & Responsibilities
WHAT YOU\’LL DO
Business Client Development
- Support the sales team in absence of manager(s) to ensure an extraordinary client experience to maximise sales and commercial opportunities in store and via out-reach
- Build and maintain a loyal client base of Very Important Customers (VICs) Super VICs & top clients
- Communicate, engage and energise the team to maximise performance using service metrics
Leadership & Engagement Support
- Support the manager(s) creating an inclusive working environment with a client-first culture
- Support the team using service metrics in absence of manager(s) to deliver sales and profit results
- Support the manager(s) developing the team product knowledges and selling culture
Operations
- Expert of Ralph Lauren clienteling and digital tools, store systems and procedures, cash management and able to interpret key business reports
- Uphold & coach Brand standards and Brand presentation
- Communicate product and client feedback to buyers & manager(s) and coordinate marketing initiatives and price changes
Pay Range Max
Pay Range Min Experience, Skills & Knowledge
WHO YOU ARE
- Energetic, passionate, and results-driven team player
- Experience in a premium/luxury environment with proven management abilities
- Excellent organisational and communication skills with in-depth Brand and product knowledge
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Selling Supervisor employer: Ralph Lauren
Contact Detail:
Ralph Lauren Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Selling Supervisor
✨Tip Number 1
Get to know the company inside out! Research Ralph Lauren's values, products, and recent news. This way, when you walk into that interview, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips about the company culture and even refer you for the role, which can really boost your chances.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to retail management and customer service. Role-play with a friend or in front of the mirror to build your confidence and refine your answers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It shows you're genuinely interested and keeps you fresh in their minds.
We think you need these skills to ace Selling Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Selling Supervisor role. Highlight your retail management experience and any relevant achievements that align with Ralph Lauren's values and expectations.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're passionate about the role and how you can contribute to the team. Use specific examples from your past experiences to showcase your skills in customer service and team development.
Showcase Your Communication Skills: Since effective communication is key in this role, ensure your application reflects your ability to engage with customers and colleagues. Use clear and concise language to demonstrate your communication prowess.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. This way, you can easily keep track of your application status and stay updated on any next steps!
How to prepare for a job interview at Ralph Lauren
✨Know the Brand Inside Out
Before your interview, dive deep into Ralph Lauren's history, values, and product lines. Understanding their brand ethos will not only impress your interviewers but also help you align your answers with their expectations.
✨Showcase Your Customer Service Skills
As a Selling Supervisor, you'll need to handle customer complaints and ensure a top-notch experience. Prepare examples from your past experiences where you successfully resolved issues or enhanced customer satisfaction.
✨Demonstrate Leadership Qualities
Be ready to discuss how you've supported team development in previous roles. Share specific instances where you provided feedback, coaching, or training to your team, showcasing your ability to build a strong, customer-focused team.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and business acumen. Think of scenarios related to sales performance, team dynamics, or customer interactions, and be prepared to explain how you'd handle them effectively.
