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- Tasks: Test and enhance the online shopping experience for a luxury fashion brand.
- Company: Join Ralph Lauren, a global leader in premium lifestyle products.
- Benefits: Gain valuable experience in a dynamic, inclusive work environment.
- Why this job: Be part of a team that shapes the future of online retail.
- Qualifications: Strong communication skills and a passion for technology are essential.
- Other info: Flexible role with opportunities to learn and grow in the fashion industry.
The predicted salary is between 25000 - 32000 £ per year.
Company Description
Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands. At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.
Position Overview
The Digital Customer Experience Assistant position is a crucial role within the Online Trading team. You will work with all departments to ensure that the last stage of development of online enhancements, new functionality and creative content is thoroughly tested and signed off ahead of launching to site. Once live, you will 'walk' the online consumer journey to ensure enhancements/releases/content are working as per the brief and partnering with the Associate to raise any issues to elevate and push a solution.
Essential Duties & Responsibilities
- Conduct pre- and post-release UAT testing to ensure testing standards meet requirements
- Report UAT results in a clear and concise manner
- Investigate problems identified as a result of testing and provide feedback/input to teams
- Keep up to date with all respective JIRA tickets & Confluence documentation
- Produce and execute tests, reporting on progress as required
- Review content wireframes and requirements to understand UAT requirements
- Flexibility in switching between projects and providing support dependent upon development priorities
- Aiding the team during the release management process
- Identifying and raising risks and issues which may impact the ability to conduct UAT within agreed
- Partner with the Digital Customer Experience Manager to provide a team 'go' no go' response to release
Experience, Skills & Knowledge
- 1+ full strategic cycles of experience
- Strong communication skills, both written and verbal
- Demonstrated aptitude for technology, including understanding product data flows and e-commerce software
- Strong Excel skills (Pivot & VLOOKUP)
- Good understanding of web tools (Salesforce Excel etc.)
- An entrepreneurial, career hungry mindset
- Highly organized with a sharp eye for detail
- Intuitive and initiative
- A willingness to get stuck in and learn
- Passion to work in a luxury fashion brand
- Positive, 'can-do' attitude
- Willingness to be flexible and pivot across multiple tasks and priorities as necessary
- Proactive, taking initiative for needed improvements and problem solving
Ralph Lauren Customer Experience Assistant employer: Ralph Lauren
Contact Detail:
Ralph Lauren Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ralph Lauren Customer Experience Assistant
✨Tip Number 1
Get to know Ralph Lauren's brand inside out! Familiarise yourself with their products and values. This will help you connect with the team and show that you're genuinely interested in the role.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Customer Experience Assistant role.
✨Tip Number 3
Prepare for the interview by practising common questions related to customer experience and UAT testing. We recommend using the STAR method to structure your answers – it really helps to showcase your skills!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the Ralph Lauren family.
We think you need these skills to ace Ralph Lauren Customer Experience Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Customer Experience Assistant role. Highlight any relevant experience in UAT testing, communication, and e-commerce software to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about working with Ralph Lauren and how your background makes you a perfect fit for the team. Keep it engaging and personal!
Show Off Your Attention to Detail: In this role, attention to detail is key. Make sure your application is free from typos and errors. A polished application shows us you care about quality and are ready to take on the challenges of the position.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the info you need about the role and our company culture there!
How to prepare for a job interview at Ralph Lauren
✨Know the Brand Inside Out
Before your interview, dive deep into Ralph Lauren's history, values, and product lines. Familiarise yourself with their latest collections and campaigns. This will not only show your passion for the brand but also help you connect your answers to their ethos during the interview.
✨Master the Tech Talk
Since the role involves UAT testing and e-commerce software, brush up on your technical skills. Be ready to discuss your experience with tools like Salesforce and Excel, especially Pivot Tables and VLOOKUP. Prepare examples of how you've used these tools in past roles to solve problems or improve processes.
✨Showcase Your Communication Skills
Strong communication is key for this position. Practice articulating your thoughts clearly and concisely. You might be asked to explain complex ideas or feedback from testing, so think about how you can convey your points effectively. Consider doing mock interviews with a friend to refine your delivery.
✨Emphasise Your Problem-Solving Mindset
The role requires a proactive approach to identifying issues and suggesting improvements. Prepare to share specific examples where you've tackled challenges in previous roles. Highlight your ability to pivot between tasks and your willingness to learn, as this aligns perfectly with the dynamic nature of the job.