Facilities / Workspace Manager - London

The Facilities / Workspace Manager is responsible for the day-to-day management of our workplaces, ensuring safe, efficient, and inspiring environments for our people, visitors and partners. The role combines facilities operations, workspace management and project coordination to deliver a seamless workplace experience, aligned with business needs and brand standards.

You will lead the operational delivery of facilities services, manage supplier relationships, oversee compliance and support workplace projects, ensuring our offices are safe, well-maintained, efficient and ready for the future.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Oversee the day-to-day running of facilities services across all sites.
• Ensure buildings, systems and services are safe, reliable and well maintained.
• Manage planned and reactive maintenance with internal teams and external contractors.
• Monitor performance of FM service providers, ensuring SLAs and KPIs are met.
• Proactively identify and manage risks, escalating where needed.
• Manage workspace utilisation, desk allocation and space planning.
• Support onboarding moves and changes (including office reconfigurations).
• Maintain accurate space and occupancy data.
• Ensure workspace settings meet the needs of the business and enhance employee experience.
• Manage relationships with FM suppliers, contractors and specialist providers.
• Ensure works are delivered to the required standard, on time and within budget.
• Act as the main point of contact for contractors on site.
• Create a positive, functional and welcoming environment for employees and visitors.
• Manage reception, meeting rooms, breakouts and common areas.
• Oversee office services (e.g. cleaning, waste, security, hospitality, mailroom, office supplies).
• Support internal events and activities.
• Act as a point of contact for workplace queries and ensure timely resolution.
• Lead and manage the reception team across all three sites, ensuring consistent service delivery, cover, performance and development.
• Work closely with internal teams including HR, IT, Finance and Leadership.
• Communicate effectively with employees, building managers and external partners.
• Manage the reception team in all 3 of our corporate offices.
• Act as an ambassador for the workplace, promoting a positive and professional image.
• Support the Facilities Director with annual budgets, forecasts and cost control.
• Track and report on spending, identifying efficiencies and opportunities for improvement.
• Provide regular reporting on operational performance, compliance and projects.

EXPERIENCE, SKILLS & KNOWLEDGE

• You will have proven experience in facilities, workplace or FM management role.
• Strong knowledge of building operations, maintenance and compliance.
• Experience in managing contractors and service providers.
• You will have good understanding of workspace strategy, space planning and occupancy management.
• Excellent organisational and project management skills.
• Strong communication and stakeholder management skills.
• Commercially aware, experience of budget management.
• Proactive, solutions-focused and able to manage multiple priorities.
• Hands-on, pragmatic and approachable.
• High attention to detail with a strong sense of ownership.
• Able to work independently and as part of a team.
• Flexible and adaptable in a fast-paced environment.
• Committed to delivering excellent workplace experience.
• Facilities management, building services or relevant qualification (e.g. IWFM, CIBSE or equivalent) - desirable.
• Health & Safety qualification (IOSH or NEBOSH) - desirable.