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- Tasks: Drive digital merchandising strategies and enhance customer experience through data insights.
- Company: Join a leading global brand with a focus on innovation and collaboration.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Be at the forefront of digital merchandising and influence key buying decisions.
- Qualifications: Experience in merchandising or planning, strong analytical skills, and excellent communication.
- Other info: Dynamic role with a chance to work across multiple teams and make a real impact.
The predicted salary is between 36000 - 60000 £ per year.
The Digital Merchandising Operations Manager supports the digital assortment strategy by consolidating insight, improving availability visibility, and ensuring digital demand is consistently reflected across the buy cycle. The position provides the insight base that shapes buying decisions, supports availability improvements, highlights customer demand signals, and surfaces risks early. The role works closely with Buying, Planning, Inventory, Site Operations, and Digital Trading to influence decisions that improve NPS, reduce zero sellers, and elevate assortment relevance.
Essential Duties & Responsibilities
- Assortment Input & Digital Insight
- Consolidate customer behaviour insights (search, navigation, Notify Me) and product performance for Lauren and Kids.
- Share clear recommendations during post-adoption reviews, pre-season alignment, and strategic summits.
- Identify gaps, duplication, and opportunity categories using data-led analysis.
- Support option count and depth alignment across divisions.
- Availability & Trading Support
- Monitor availability, depth, and size fragmentation.
- Highlight under-performing SKUs and support removal decisions to improve customer experience.
- Flag early risks and opportunity categories during weekly trade reviews.
- Cross-Functional Partnership
- Act as the consistent digital representative for Buying and Planning teams.
- Maintain strong working relationships with Allocation, Inventory, Digital Trading, and Site Ops.
- Support senior meetings by delivering clear, concise insight summaries.
- Data & Reporting
- Own weekly and monthly insight packs, covering availability, zero sellers, size performance, and navigation trends.
- Manage data cleansing, summary creation, and consolidation for divisional reviews.
- Translate findings into practical takeaways for Buying and Merchandising.
- Ways of Working
- Apply the shared Merch Ops operating model consistently.
- Support cross-brand alignment and help maintain documentation, frameworks, and process standards.
- Escalate emerging risks to the Senior Manager when needed.
Experience, Skills & Knowledge
Required Experience
- Experience in merchandising, planning, allocation, or digital trading.
- Experience working with buying or planning teams in a retailer or brand environment.
- Strong analytical capability and confidence working with performance metrics.
- Experience participating in seasonal planning forums or trading meetings.
- Understanding of basic OTB, option planning, and product lifecycle principles.
Skills
- Strong communicator with the ability to work cross-functionally.
- Comfortable using data to support recommendations.
- Highly organised with strong attention to detail.
- Able to manage multiple deadlines and maintain accuracy in fast-paced environments.
Digital Merchandising Operations Manager, EMEA & LATAM in London employer: Ralph Lauren
Contact Detail:
Ralph Lauren Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Merchandising Operations Manager, EMEA & LATAM in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work in digital merchandising or related fields. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by knowing your stuff! Research the company’s digital strategy and be ready to discuss how your experience aligns with their goals. We want to see you shine with your insights!
✨Tip Number 3
Showcase your analytical skills! Bring examples of how you've used data to drive decisions in past roles. We love candidates who can turn numbers into actionable insights that improve customer experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team.
We think you need these skills to ace Digital Merchandising Operations Manager, EMEA & LATAM in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Digital Merchandising Operations Manager role. Highlight your experience in merchandising, planning, or digital trading, and show how your skills align with the job description. We want to see how you can bring value to our team!
Show Off Your Analytical Skills: Since this role requires strong analytical capabilities, don’t shy away from showcasing your experience with data. Include specific examples of how you've used data to influence decisions or improve performance in previous roles. We love numbers that tell a story!
Communicate Clearly: As a strong communicator, it’s essential to convey your ideas clearly in your application. Use concise language and structure your thoughts logically. Remember, we’re looking for someone who can summarise insights effectively, so let that shine through in your writing!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining StudySmarter, which we absolutely love!
How to prepare for a job interview at Ralph Lauren
✨Know Your Data
As a Digital Merchandising Operations Manager, you'll need to be comfortable with data. Brush up on your analytical skills and be ready to discuss how you've used data to influence buying decisions in the past. Prepare specific examples that showcase your ability to identify trends and make recommendations based on customer behaviour insights.
✨Cross-Functional Collaboration
This role requires strong communication skills and the ability to work with various teams. Think about times when you've successfully collaborated with buying, planning, or inventory teams. Be prepared to share these experiences and highlight how you maintained strong relationships and delivered clear insights during meetings.
✨Showcase Your Organisational Skills
With multiple deadlines and fast-paced environments, organisation is key. Bring examples of how you've managed competing priorities in previous roles. Discuss any tools or methods you use to stay organised and ensure accuracy, especially when dealing with data and reporting.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential risks in digital merchandising and how you would flag them early. Prepare to discuss how you would handle under-performing SKUs or improve availability visibility, using your past experiences as a guide.
