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- Tasks: Lead customer analysis and insights for Ecommerce, driving impactful data storytelling.
- Company: Join Ralph Lauren, a global leader in premium lifestyle products with a culture of inclusion.
- Benefits: Competitive salary, inclusive environment, and opportunities for professional growth.
- Why this job: Make a real impact by transforming data into actionable insights for a renowned brand.
- Qualifications: Experience in Customer Insights, SQL knowledge, and proficiency in data visualisation tools.
- Other info: Dynamic role with opportunities to present findings to senior leadership.
The predicted salary is between 36000 - 60000 £ per year.
Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.
At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.
Location: London, England, United Kingdom
Responsibilities:
- Lead customer analysis and insights for Ecommerce channel.
- Drive BAU and ad-hoc analysis working with customer data as well as other internal and external datasets to tell a holistic story on ecommerce customer performance.
- Contextualise this performance within the DTC customer landscape.
- Working with multiple data sources – querying customer database using SQL as well as extracting and interrogating data from other teams to develop a clear story of customer performance.
- Partner with Ecommerce, Performance Marketing and Media teams to inject further insights into customer analysis and establish themselves as the expert on Ecommerce customer analytics.
- Automate and execute customer reports on recurring basis for all direct-to-consumer (DTC) channels (Retail, Ecommerce and Outlet).
- Develop insightful highlights and ensure effective communication of analysis, delivering to key stakeholders.
- Execute customer performance deep dive analysis to address key business questions and challenges.
- Build visual, straightforward, strategic presentations to communicate to senior leadership and partner teams.
- Address business questions holistically, delivering complete customer centric insights.
- Proactively develop analysis and reporting to support business critical strategies and activations.
- Present findings and insights to key stakeholders.
Qualifications:
- Experience in full strategic cycles in Customer Insights within Marketing and CRM.
- Knowledge of SQL and Data connections.
- Experience with using data visualization tools (e.g. Tableau).
- Fully Fluent in Excel and PowerPoint.
- Understanding of the luxury/retail industry or Customer Goods industry.
- Ability to communicate actionable insights and turn complex analysis into meaningful recommendations.
- Experience presenting to stakeholders, supporting, and influencing their decisions.
- Highly self‑motivated and analytical, with sharp attention to detail.
- The individual will have exceptional critical thinking abilities.
- Highly creative in problem‑solving & communication, with rigorous implementation.
Analyst, Customer Insights in London employer: Ralph Lauren
Contact Detail:
Ralph Lauren Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Analyst, Customer Insights in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Ralph Lauren. Use LinkedIn to connect and engage with them. A friendly message can go a long way in getting your foot in the door.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Ralph Lauren is all about inclusion and community, so think about how you can demonstrate these values in your answers. Show them you’re not just a fit for the role, but for the team!
✨Tip Number 3
Practice your data storytelling skills! As an Analyst, you’ll need to present insights clearly. Try explaining complex data to a friend or family member. If they get it, you’re on the right track!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Analyst, Customer Insights in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Insights Analyst. Highlight your experience with customer analysis, SQL, and data visualisation tools like Tableau. We want to see how your skills align with what Ralph Lauren is looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer insights and how you can contribute to Ralph Lauren's mission. Be sure to mention any relevant experience in the luxury or retail industry.
Showcase Your Analytical Skills: In your application, don’t just list your skills—show us how you've used them! Provide examples of how you've turned complex data into actionable insights. We love seeing real-world applications of your analytical prowess.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensure it gets the attention it deserves. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Ralph Lauren
✨Know Your Data
Make sure you brush up on your SQL skills and understand how to query customer databases. Be ready to discuss how you've used data to drive insights in previous roles, especially in the context of ecommerce.
✨Showcase Your Analytical Skills
Prepare examples of how you've tackled complex customer insights projects. Think about specific challenges you've faced and how your analytical approach led to actionable recommendations that influenced business decisions.
✨Visual Communication is Key
Since you'll need to present findings to stakeholders, practice creating clear and engaging presentations. Use tools like PowerPoint or Tableau to demonstrate your ability to turn data into compelling stories that resonate with senior leadership.
✨Understand the Brand
Familiarise yourself with Ralph Lauren's brand values and product categories. Being able to articulate how your insights can align with their luxury positioning will show that you're not just a data analyst, but someone who understands the bigger picture.
