Executive Sales Professional

OverviewLead our prestigious Made to Measure service at Ralph Lauren\’s iconic London flagship store. This unique role combines luxury client service with expert tailoring knowledge to deliver an exceptional personalized experience that reflects our heritage of timeless style.

Responsibilities

Lead and develop the sales team, ensuring delivery of exceptional service standards.

Create and maintain an elevated luxury environment aligned with Ralph Lauren\’s heritage.

Coach and mentor team members in technical expertise, product knowledge, and client service.

Drive team performance through regular feedback and development initiatives.

Provide an unparalleled luxury shopping experience through personalized service.

Build and nurture relationships with VIC (Very Important Customers), Super VICs, and elite clients.

Guide clients through the made-to-measure journey with expert advice on styles, fits, and fabrics.

Attend and support bespoke client events and experiences.

Handle client inquiries and concerns with utmost professionalism and efficiency.

Drive and exceed sales targets for made-to-measure, made-to-order, and ready-to-wear.

Identify and capitalize on business growth opportunities.

Develop and implement strategies to expand client base with your own and the team\’s clients.

Maintain strong relationships with existing clients to ensure repeat business.

Network effectively to stay informed about market trends and competitor activities.

Demonstrate expertise in Ralph Lauren\’s clienteling tools and digital systems.

Oversee made-to-measure order process from consultation to final delivery.

Maintain accurate records of sales, inventory, and client interactions.

Collaborate with operations, alterations and management team on product feedback and inventory planning.

Ensure compliance with brand standards and operating procedures.

Expert understanding of tailoring, fabrics, and garment construction.

Advanced fitting and measurement capabilities.

Mastery of made-to-measure processes.

Proficiency with luxury retail systems.

Qualifications

Passion for luxury fashion and craftsmanship.

Outstanding communication and interpersonal abilities.

Strong eye for detail and commitment to excellence.

Professional presence aligned with the Ralph Lauren brand.

Flexible approach to work schedule, including evenings and weekend.

Experience & SeniorityAssociate – Full‐time – Sales and Business Development – Retail Apparel and Fashion.

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