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For Companies At a Glance
- Tasks: Create amazing coffee experiences and serve delicious hot beverages to guests.
- Company: Join Ralph Lauren, a global leader in premium lifestyle products.
- Benefits: Flexible part-time hours, team environment, and opportunities for growth.
- Why this job: Be part of a stylish brand while making connections over coffee.
- Qualifications: Experience in hospitality and a passion for great coffee.
- Other info: Fun, dynamic atmosphere with a focus on teamwork and guest satisfaction.
Overview
Ralph Lauren Corporation is a global leader in design, marketing and distribution of premium lifestyle products. This role focuses on creating a high-quality coffee and hot beverages experience for guests in a cafe/coffee bar setting, aligned with Ralph Lauren standards.
Responsibilities
- Welcomes customers by determining their coffee and hot beverage needs.
- Educates customers by presenting and explaining the coffee and hot drink offering.
- Discusses the story behind the coffee beans used, informing guests about our offerings.
- Prepares and serves hot drinks by following prescribed recipes and preparation techniques (e.g., Ralph’s Roast, Espresso, Latte, Mocha, Cappuccino).
- Generate revenue by attracting new customers and defining new or expanded services and products.
- Maintain inventories by replenishing coffee bean supply, stocking equipment, and managing pastries.
- Keep equipment operating by following instructions, troubleshooting, maintaining supplies, and arranging repairs as needed.
- Provide a unique and elevated guest experience for each guest.
- Read checks clearly and ensure orders are processed accurately to reduce wastage.
- Maintain a high standard of personal appearance and grooming and wear the correct uniform.
- Accurately take and deliver food/beverage orders in a timely manner.
- Ensure drinks are prepared in line with company standards.
- Utilize slower trade periods to refresh knowledge of the food and drink offering and perform health & safety checks.
- Keep front-of-house equipment clean and tidy at opening and closing.
- Complete daily paperwork (opening/closing checklists).
- Enhance the guest experience through upselling where appropriate and suitable.
- Follow up with guests to ensure satisfaction and provide a memorable experience.
- Manage payments (cash, card, vouchers) accurately and retain receipts in the till.
- Maintain a friendly and warm demeanor at all times.
- Perform miscellaneous job-related duties as assigned by management.
Attributes & Experience
- Minimum of 1 strategic cycle in hospitality.
- Previous experience making fresh coffee and hot drinks.
- Strong communication and interpersonal skills.
- Action-oriented and solution-driven to achieve results.
- Desire to build relationships and promote teamwork.
- Flexible in supporting the business and team.
Seniority level
- Entry level
Employment type
- Part-time
Job function
- Management and Manufacturing
Industries
- Retail Apparel and Fashion
Location: Oxford, England, United Kingdom
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Barista employer: Ralph Lauren
Contact Detail:
Ralph Lauren Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Barista
✨Tip Number 1
Get to know the company! Before your interview, dive into Ralph Lauren's brand story and values. This way, you can show how your passion for coffee aligns with their premium lifestyle ethos.
✨Tip Number 2
Practice your coffee knowledge! Brush up on different coffee types and preparation methods. Being able to chat about Ralph’s Roast or the perfect cappuccino will impress your interviewers and show you're ready to create that elevated guest experience.
✨Tip Number 3
Show off your people skills! During your interview, highlight any past experiences where you’ve built relationships or provided excellent customer service. Remember, it’s all about creating a warm and friendly atmosphere for guests.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note expressing your excitement about the role. It’s a simple way to stand out and show your enthusiasm for joining the team at Ralph Lauren.
We think you need these skills to ace Barista
Some tips for your application 🫡
Show Your Passion for Coffee: When you're writing your application, let us know why you love coffee and hot beverages! Share any experiences you've had in cafes or with coffee-making that highlight your enthusiasm. We want to see that you’re excited about creating a great experience for our guests.
Highlight Your Customer Service Skills: Make sure to mention any previous roles where you’ve interacted with customers. We value strong communication and interpersonal skills, so share examples of how you've gone above and beyond to make someone’s day better. It’s all about that warm and friendly vibe!
Be Detail-Oriented: Since accuracy is key in this role, emphasise your attention to detail in your application. Whether it’s taking orders correctly or maintaining equipment, show us that you can keep everything running smoothly. A little example goes a long way!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team at Ralph Lauren!
How to prepare for a job interview at Ralph Lauren
✨Know Your Coffee
Familiarise yourself with different coffee types and preparation methods. Be ready to discuss your favourite drinks and how they’re made, as well as the story behind the beans. This shows your passion for coffee and aligns with the role's focus on educating customers.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to create a memorable experience for guests. This will demonstrate your ability to enhance the guest experience, which is key for this role.
✨Dress the Part
Since personal appearance is important, make sure you dress smartly and appropriately for the interview. A neat and tidy appearance reflects your understanding of the brand’s standards and shows that you take the role seriously.
✨Practice Your Communication
Strong communication skills are essential for this position. Practice speaking clearly and confidently about your experiences and how you would handle various customer interactions. This will help you convey your interpersonal skills effectively during the interview.
