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- Tasks: Champion customer voices and enhance their experience through data analysis and feedback.
- Company: Join Ralph Lauren, a global leader in premium lifestyle products with a strong brand legacy.
- Benefits: Competitive salary, inclusive culture, and opportunities for personal and professional growth.
- Why this job: Make a real impact by advocating for customers and driving meaningful change.
- Qualifications: Strong analytical skills, excellent communication, and a passion for retail.
- Other info: Dynamic role with opportunities to work on exciting projects and initiatives.
The predicted salary is between 28800 - 48000 £ per year.
Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.
At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.
Position Overview
The Voice of Customer Associate will be a strong advocate and ultimate champion for our customers. Analyse their voice and data to understand exactly what our customers need, identify opportunities to enhance their experience and maintain key VOC data points. Work cross functionally to gather questions and communicate practical feedback to inspire change- encourage a customer first attitude. Test all new initiatives that directly impact customer experience. Maintain knowledge of customer expectations through consistent competitive reviews. Responsible for real time transactional email updates to enhance customer journey. Quantify and drive resolution of customer issues from data sets provided. Create & maintain VOC Systems Process Matrix and understand Ralph Lauren system integrations to be able to suggest new technologies & streamline our systems. Monitor & research our Social Media platforms with ability to translate insights into meaningful recommendations. Assist in all new & ongoing projects. Assist with adhoc requests.
Experience, Skills & Knowledge
- Analytical and quantitative skills, including ability to use data and metrics to back up assumptions, develop business cases and drive improvements
- Outstanding written English and oral communication skills, with the ability to inspire change management across the company
- Computer literate in all Microsoft packages with the ability to learn new skills
- High levels of numeracy, accuracy and attention to detail
- A passion for our brand and understands retail and general consumer buying behaviour
Voice of Customer Associate employer: Ralph Lauren Corporation
Contact Detail:
Ralph Lauren Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Voice of Customer Associate
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Ralph Lauren on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by diving deep into Ralph Lauren's brand values and customer experience initiatives. Show us how your passion aligns with their mission to amplify voices and create a culture of belonging.
✨Tip Number 3
Practice your data storytelling skills! Be ready to discuss how you've used data to drive improvements in customer experience. We want to see how you can turn numbers into actionable insights.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Ralph Lauren family.
We think you need these skills to ace Voice of Customer Associate
Some tips for your application 🫡
Show Your Passion for the Brand: When writing your application, let your love for Ralph Lauren shine through! Share why you’re excited about the brand and how it resonates with you. We want to see that you understand our values and culture.
Highlight Your Analytical Skills: As a Voice of Customer Associate, you'll need to analyse data and metrics. Make sure to showcase any relevant experience you have with data analysis in your application. We love seeing how you can back up your insights with solid numbers!
Communicate Clearly and Effectively: Outstanding written communication is key for this role. Keep your application clear, concise, and engaging. Use a friendly tone that reflects your personality while ensuring your points come across effectively.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to highlight experiences that align with the job description. We appreciate when candidates take the time to connect their skills with what we’re looking for.
How to prepare for a job interview at Ralph Lauren Corporation
✨Know the Brand Inside Out
Before your interview, dive deep into Ralph Lauren's history, values, and product lines. Understanding their brand ethos will not only impress your interviewers but also help you articulate how you can contribute to their mission of enhancing customer experience.
✨Showcase Your Analytical Skills
As a Voice of Customer Associate, you'll need to demonstrate your analytical prowess. Prepare examples of how you've used data to drive decisions or improvements in previous roles. Be ready to discuss specific metrics and outcomes that highlight your ability to analyse customer feedback effectively.
✨Communicate with Clarity
Outstanding communication is key for this role. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few scenarios where you successfully inspired change through effective communication, as this will resonate well with the interviewers.
✨Be Ready to Discuss Technology
Familiarise yourself with the technologies and systems relevant to customer experience management. Be prepared to suggest new tools or processes that could enhance Ralph Lauren's VOC systems. Showing initiative in this area will demonstrate your commitment to improving customer interactions.