Digital Merchandising Operations Manager , EMEA & LATAM in London

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.

At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

The Digital Merchandising Operations Manager supports the digital assortment strategy by consolidating insight, improving availability visibility, and ensuring digital demand is consistently reflected across the buy cycle. The position provides the insight base that shapes buying decisions, supports availability improvements, highlights customer demand signals, and surfaces risks early. The role works closely with Buying, Planning, Inventory, Site Operations, and Digital Trading to influence decisions that improve NPS, reduce zero sellers, and elevate assortment relevance.

• Consolidate customer behaviour insights (search, navigation, Notify Me) and product performance for Lauren and Kids.
• Share clear recommendations during post-adoption reviews, pre-season alignment, and strategic summits.
• Identify gaps, duplication, and opportunity categories using data-led analysis.
• Support option count and depth alignment across divisions.

Availability & Trading Support

• Monitor availability, depth, and size fragmentation.
• Highlight under-performing SKUs and support removal decisions to improve customer experience.
• Flag early risks and opportunity categories during weekly trade reviews.

Cross-Functional Partnership

• Act as the consistent digital representative for Buying and Planning teams.
• Maintain strong working relationships with Allocation, Inventory, Digital Trading, and Site Ops.
• Support senior meetings by delivering clear, concise insight summaries.

Data & Reporting

• Own weekly and monthly insight packs, covering availability, zero sellers, size performance, and navigation trends.
• Manage data cleansing, summary creation, and consolidation for divisional reviews.
• Translate findings into practical takeaways for Buying and Merchandising.

Ways of Working

• Apply the shared Merch Ops operating model consistently.
• Support cross-brand alignment and help maintain documentation, frameworks, and process standards.
• Escalate emerging risks to the Senior Manager when needed.

Experience, Skills & Knowledge

• Experience in merchandising, planning, allocation, or digital trading.
• Experience working with buying or planning teams in a retailer or brand environment.
• Strong analytical capability and confidence working with performance metrics.
• Experience participating in seasonal planning forums or trading meetings.
• Understanding of basic OTB, option planning, and product lifecycle principles.

Skills

• Strong communicator with the ability to work cross-functionally.
• Comfortable using data to support recommendations.
• Highly organised with strong attention to detail.
• Able to manage multiple deadlines and maintain accuracy in fast-paced environments.