At a Glance
- Tasks: Enhance post-purchase customer experience by connecting digital commerce and logistics teams.
- Company: Join Ralph Lauren, a global leader in premium lifestyle products with a strong brand reputation.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Dynamic role with opportunities for continuous improvement and cross-functional collaboration.
- Why this job: Make a real impact on customer satisfaction while working with a renowned brand.
- Qualifications: Experience in logistics, strong analytical skills, and excellent communication abilities.
The predicted salary is between 60750 - 74250 £ per year.
Ralph Lauren Corporation (NYSE: RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality.
For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets.
The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.
At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all.
We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.
The Digital Logistics Support Manager is responsible for improving the post-purchase customer experience across EMEA and LATAM by connecting Digital Commerce, logistics operations and Customer Value Centre teams.
Acting as the critical bridge between Distribution Centres, carrier partners, Customer Value Centres and Digital Commerce stakeholders, the role translates customer demand, order forecasts, digital initiatives and customer insight into actionable priorities for fulfilment, rehousing, transportation and customer service.
This is a Manager-level individual-contributor role with cross-functional operational ownership.
It does not duplicate the responsibilities of Distribution Centres, carrier partners or Customer Value Centres; instead, it connects these functions, creates shared accountability, drives continuous improvement and ensures customer-impacting issues and their underlying causes are addressed across organisational boundaries.
- Customer Experience & Performance: Own the end-to-end post-purchase customer experience from order hand-off through delivery and issue resolution, monitoring fulfilment, delivery and returns KPIs to identify performance gaps, customer impact and corrective actions that improve customer satisfaction (CSAT).
- Escalation & Issue
Resolution: Co-ordinate the resolution of complex and customer-impacting delivery issues, working with Customer Value Centre, Distribution Centre, carrier, legal and wider business teams to achieve the right resolution, strengthen service recovery, reduce customer effort and prevent recurring issues.
- Logistics & Carrier
Performance: Act as the primary connection between Digital Commerce, Distribution Centres, carrier partners and logistics and transportation teams, driving improvements in fulfilment, delivery reliability, communication and customer outcomes through customer-focused carrier performance reviews.
- Data, Reporting & Root-Cause
Analysis: Analyse logistics, customer contact, complaint and carrier-performance data by market to identify trends, delivery failures, recurring issues, root causes, carrier performance gaps and opportunities for improvement.
Develop and maintain reporting that provides clear visibility of delivery performance, customer-impacting exceptions, improvement actions, risks and benefits.
- Process & Continuous
Improvement: Identify bottlenecks and inefficiencies across the order-to-delivery journey and drive improvements to simplify ways of working, strengthen proactive communication and service recovery, reduce repeat customer issues and embed consistent improvements across markets.
- Cross-Functional Collaboration & Governance: Establish clear governance, accountabilities, service standards and escalation routes for customer-impacting logistics issues.
Partner across Digital Trading, Customer Experience, Logistics, Operations, Finance, Product, Technology, Sales, Inventory, Trade and Business Planning to prioritise improvement activity and create shared ownership of outcomes, including stock-outs, delays and customer expectation topics.
- Delivery Proposition & EDD Optimisation: Support the development and optimisation of Estimated Delivery Dates (EDD), delivery propositions, service levels and market-specific logistics solutions, exploring how these can benefit both customers and the business.
- Cost-to-Serve
Optimisation: Establish a consistent view of true cost-to-serve across fulfilment, delivery, exceptions and customer-service interactions, identifying inefficiencies and opportunities to reduce avoidable costs while protecting customer experience and commercial performance.
- Customer Advocacy & Market
Needs: Act as the customer advocate in logistics and operational decisions, ensuring customer expectations and local market needs are represented in regional logistics programmes, service models and priorities.
Additional Support
Support relevant improvement projects from discovery and implementation through to tracking success measures, benefits, risks and opportunities.
Provide clear recommendations and updates to leadership and ensure agreed actions are delivered and improvements are embedded consistently across markets.
- Customer-Centric Mindset: Strong understanding of how logistics performance impacts the digital customer journey and post-purchase experience.
- Analytical Thinking: Ability to interpret operational data, identify trends and translate insights into practical actions.
- Stakeholder Management: Confident working with cross-functional teams including contact centre, logistics, transportation, legal, trade, inventory and business planning.
- Problem Solving: Strong root-cause analysis skills with the ability to resolve complex delivery issues and prevent repeat occurrences.
- Communication: Clear and professional communication style with the ability to explain operational issues and recommendations to different audiences.
- Project Coordination: Experience supporting project discovery, implementation, tracking and communication of progress against agreed success measures.
Continuous Improvement
Proactive approach to identifying process gaps, recommending improvements and supporting operational change.
Digital Logistics Support Manager in London employer: Ralph Lauren Corporation
Ralph Lauren Corporation is an exceptional employer, offering a dynamic work culture that fosters creativity and innovation in the luxury retail sector. Employees benefit from comprehensive growth opportunities, collaborative projects, and the chance to shape iconic brand environments in vibrant flagship locations. With a commitment to excellence and a supportive team atmosphere, working here means being part of a legacy that values design and craftsmanship.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Logistics Support Manager in London
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Ralph Lauren Corporation and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Ralph Lauren Corporation!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Ralph Lauren Corporation keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Digital Logistics Support Manager in London
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Ralph Lauren Corporation:This is your chance to really connect with the team at Ralph Lauren Corporation. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Ralph Lauren Corporation
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Ralph Lauren Corporation.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Ralph Lauren Corporation that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Ralph Lauren Corporation. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
