Company Description
Ralakde Automation UK supports industrial businesses by keeping production running through fast sourcing, dependable repairs, and responsive technical support for automation equipment. The company buys, sells, and repairs new, used, and obsolete parts across a wide range of technologies, including PLCs, drives, HMIs, I/O, motion, safety, and power. Customers rely on Ralakde Automation to quickly identify the right part or provide a reliable repair solution to minimize downtime. Team members work in a fast-paced, customer-focused environment that values accuracy, responsiveness, and high-quality service. Joining Ralakde Automation means contributing directly to keeping manufacturing operations efficient and productive.
Role Description
The Front Desk Receptionist is a full-time, on-site role based in Stoke-On-Trent. This role is responsible for greeting visitors, answering and directing phone calls, and serving as the first point of contact for customers and partners. Day-to-day tasks include managing the front desk area, handling incoming and outgoing mail, maintaining visitor logs, and supporting basic clerical duties such as filing, data entry, and document preparation. The Front Desk Receptionist will coordinate with internal teams to ensure messages and inquiries are routed correctly, provide clear information to callers and visitors, and support a professional and welcoming office environment. The role also involves scheduling appointments, arranging meeting spaces, and assisting with general administrative tasks as needed.
Qualifications
- Candidates should possess strong Receptionist Duties and Clerical Skills, including managing front desk operations, handling mail, and maintaining records.
- Candidates should possess excellent Phone Etiquette and Communication skills for answering calls, taking messages, and interacting professionally with visitors and team members.
- Candidates should possess solid Customer Service skills to provide a friendly, helpful, and solution-oriented experience for all internal and external stakeholders.
- Candidates should possess basic computer proficiency (e.g., email, office software, data entry) and the ability to learn company systems.
- Prior experience in a receptionist, administrative, or front office role is beneficial.
- Strong organizational skills, attention to detail, and the ability to manage multiple tasks in a busy environment are preferred.
- Reliable time management, punctuality, and a professional appearance and demeanor are expected.
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