Company Description
Ralakde Automation UK supports industrial production by providing fast sourcing, dependable repairs, and responsive technical support for automation equipment. The company buys, sells, and repairs new, used, and obsolete parts across PLCs, drives, HMIs, I/O, motion, safety, and power systems. Customers benefit from reliable access to the right components and repair solutions when they need them most, helping to minimize downtime and maintain productivity. Team members work in a dynamic environment that values efficiency, problem-solving, and customer-focused service.
Role Description
The Inside Sales Specialist is a full-time, on-site role based in Newcastle-Under-Lyme. This role is responsible for managing inbound and outbound sales inquiries, qualifying leads, and preparing quotations for new, used, and obsolete industrial automation parts. The specialist will follow up with prospects and existing customers, provide product information, and coordinate with the operations and technical teams to ensure accurate availability, pricing, and delivery timelines. Day-to-day tasks include maintaining the CRM system, responding promptly to emails and calls, supporting customers with order status updates, and contributing to sales campaigns and promotions. The role also involves building long-term customer relationships, identifying cross-selling and up-selling opportunities, and supporting the overall revenue growth of the business.
Qualifications
- Candidates should possess strong Inside Sales and Lead Generation skills, including experience handling inbound/outbound calls and converting inquiries into orders.
- Candidates should possess Customer Service and Customer Satisfaction skills, with a focus on building trust, resolving issues, and supporting repeat business.
- Candidates should possess excellent Communication skills, both written and verbal, with the ability to explain technical information clearly and professionally.
- Relevant experience in industrial automation, manufacturing, or technical product sales is highly beneficial.
- Proficiency with CRM systems, basic MS Office tools, and data entry is preferred.
- Strong organizational skills, attention to detail, and the ability to manage multiple inquiries and tasks simultaneously.
- Self-motivated, target-oriented, and comfortable working in a fast-paced, on-site sales environment.
Inside Sales Specialist employer: Ralakde Automation UK
Ralakde Automation UK is an exceptional employer that values its employees by fostering a supportive and collaborative work culture in Stoke-on-Trent. With opportunities for professional growth and development, you will be part of a dynamic team where your contributions are recognised and appreciated. Enjoy a rewarding career as you engage with diverse clients and partners in a vibrant environment that prioritises employee well-being and satisfaction.
