a Japanese global technology leader in services thatempower individuals, communities, businesses and society. Headquartered in San Mateo, California with morethan 4,000 employees worldwide, the Rakuten International business portfolio includes market leaders in e-commerce, digital marketing, advertising, communications and entertainment. Rakuten Advertising provides advertising technology and consumer insights to the world’s leading brands andretailers. Working with agencies and brands around the world, Rakuten Advertising unites technology, clientstrategy and consumer insights to deliver advertising experiences that drive increased brand awareness andmarketing performance. With access to Rakuten’s diverse media properties and audiences, combined with anaward-winning performance network and proprietary consumer research, Rakuten Advertising creates the rightconditions to reach new customers and sustain long-lasting loyalty.Client managementManaging a full portfolio of affiliate financial clientsEstablish and maintain regular and appropriate communication with the key contact(s) for the client through meetings, emails, calls and support ticketsRamp up new clients quickly and efficiently - meet requirements and set clear expectationsEnsure that clients are managed profitably - give strategic advice to support their growth plansGrow revenue from existing client relationships - understand client needs/requirements in order to contact with appropriate product/services informationRetain existing clients and manage dispute resolutionWork with dedicated Manager/ Senior Manager to manage overall client experiencePerform delivery of client strategy in regular Account Review face-to-face presentationsLearning, understanding and advising clients on how to use our technologyAdministrativeRegularly review contracts to understand contracts and billing mechanismsTroubleshoot client’s technical issues, and file support tech tickets on their behalf if neededMaintain documentation of client performance and activities in internal systemsCollaborationWork closely with publisher services to identify partnership opportunities to grow our businessWorking closely with Analytics’ team to help interpret data and build more effective strategiesDeveloping, maintaining, and extending relationships internally and externallyKey requirementsTechnical / functional expertise2+ years of digital marketing experience including client service (agency, client or consulting)Experience in financial affiliate marketing highly preferredBA degree in a Marketing field preferredCompetent in Microsoft Office programmes - particularly Excel (intermediate) and PowerPointExperience in strong client relationships, reinforced by building trust, advising and upsellingGood project management skillsWeb literate (tracking analytics and methods)Personal effectivenessHighly organised, self-motivated, good time-management, able to prioritiseThink creatively, has a problem-solving approach and uses professional judgmentProactive - continually looking for ways to grow and improve within own roleWork well under pressure and to tight deadlinesInquisitive approach to continuously learning on the jobCommunication skillsStrong customer services skills: Proof that you can set and surpass KPI targetsTeamworkReliable and able to work independently on targetsA real team player that is able to integrate and work closely with an enthusiastic teamUnderstanding of the businessStrong understanding of digital marketing concepts / solutions, particularly Affiliate Marketing #LI-CW1Five Principles for SuccessOur worldwide practices describe specific behaviors that make Rakuten unique and united across the world. Always be conscious of time - take charge, set clear goals, and engage your teamSummaryLocation: London, United KingdomType: Full time
Client Account Manager - Financial Services in London employer: Rakuten
Rakuten International is an exceptional employer, offering a dynamic work culture that fosters innovation and teamwork in the heart of London. Employees benefit from extensive growth opportunities, mentorship programs, and a commitment to client satisfaction, all while being part of a global leader in e-commerce and digital marketing. With a focus on professional development and a supportive environment, Rakuten empowers its team members to excel and make a meaningful impact in their roles.
