At a Glance
- Tasks: Support affiliate marketing campaigns and build strong client relationships.
- Company: Join Rakuten International, a global tech leader with a vibrant culture.
- Benefits: Gain valuable experience, develop skills, and enjoy a supportive work environment.
- Other info: Dynamic team atmosphere with opportunities for professional development.
- Why this job: Make an impact in the advertising world while growing your career.
- Qualifications: Strong communication skills and a proactive attitude towards learning.
The predicted salary is between 40500 - 49500 £ per year.
Job Description
Rakuten International is a division of Rakuten Group, Inc., a Japanese global technology leader in services that empower individuals, communities, businesses and society.
Headquartered in San Mateo, California with more than 4,000 employees worldwide, the Rakuten International business portfolio includes market leaders in e-commerce, digital marketing, advertising, communications and entertainment.
We create products and services that provide exceptional value by aligning members and the businesses that want to engage them in a shared community.
Rakuten Advertising provides advertising technology and consumer insights to the world’s leading brands and retailers.
Working with agencies and brands around the world, Rakuten Advertising unites technology, client strategy and consumer insights to deliver advertising experiences that drive increased brand awareness and marketing performance.
With access to Rakuten’s diverse media properties and audiences, combined with an award-winning performance network and proprietary consumer research, Rakuten Advertising creates the right conditions to reach new customers and sustain long-lasting loyalty.
Job Summary
We are seeking a motivated and detail-oriented Account Specialist to join our dynamic team.
In this role, you will support the successful execution of affiliate marketing campaigns, working closely with senior leads to support accounts.
The ideal candidate is a proactive communicator who is eager to learn, committed to client satisfaction, and ready to contribute to the growth of our clients’ affiliate programs within the Rakuten Advertising ecosystem.
Key Responsibilities
- Account Management & Client Interaction
- Build and maintain strong client relationships through daily email and phone communication, ensuring high levels of client satisfaction.
- Proactively resolve issues related to billing, technology, and internal tools with support from management.
- Maintain high standards of email etiquette and clear, professional written and oral communication.
- Support client attendance at company events, including pre-event preparation and scheduling.
- undefined
- Campaign Execution & Operations
- Assist in the planning and execution of affiliate marketing campaigns, including sourcing publisher opportunities and managing communications.
- Perform essential detail oriented administrative tasks to support client and your team.
- undefined
- Collaboration & Professional Development
- Collaborate with team members to ensure seamless account service
- Continuously develop knowledge of Rakuten Advertising products, service levels, publisher types, and performance metrics.
- Showcase growth in presentation and analytical skills, specifically in interpreting performance data to drive actionable insights.
- Demonstrate readiness to "flex" into higher-level responsibilities as part of your professional development.
- Minimum Requirements
- Communication: Exemplary written and verbal communication skills.
- Time Management: Proven ability to complete tasks in a timely manner and adhere to strict internal and client-facing deadlines.
- Analytical Aptitude: Foundational ability to understand basic performance reports and identify key metrics.
- Technical Literacy: Proficiency in administrative digital tools (e. g., campaign management dashboards, reporting software, and office productivity suites).
- Accountability: Strong attention to detail, especially when auditing work or managing campaign assets.
- Growth Mindset: A proactive approach to learning the affiliate marketing industry and a willingness to assist with training and team support as assigned.
- #LI-CW1
- Five Principles for Success
Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.
- Always improve, Always Advance
- Only be satisfied with complete success - Kaizen
- Passionately Professional
- Take an uncompromising approach to your work and be determined to be the best
H ypothesize - Practice - Validate – Shikumika - Use the Rakuten Cycle to succeed in unknown territory
- Maximize Customer Satisfaction
- The greatest satisfaction for our teams is seeing their customers smile
Speed!! Speed!! Speed!!
- Always be conscious of time - take charge, set clear goals, and engage your team
Account Specialist in London employer: Rakuten
Rakuten International is an exceptional employer, offering a dynamic work culture that fosters innovation and teamwork in the heart of London. Employees benefit from extensive growth opportunities, mentorship programs, and a commitment to client satisfaction, all while being part of a global leader in e-commerce and digital marketing. With a focus on professional development and a supportive environment, Rakuten empowers its team members to excel and make a meaningful impact in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Account Specialist in London
✨Show Your Creative Side
In marketing communications, standing out is key. Get creative with your application! Consider designing a mini-campaign or pitch that highlights your skills and understanding of the brand. Tailor it for Rakuten and show them what you can bring to the table.
✨Engage in Marketing Communities
Get involved in local or online marketing communications groups. Check out platforms like Meetup for events and workshops. Networking here can lead to hidden job openings and valuable insights into the industry trends—this is where we often discover what companies like Rakuten are looking for.
✨Leverage Social Media
Use platforms like LinkedIn and Twitter to showcase your passion for marketing communications. Share insights, articles, and your own content that resonates with the industry. Tagging or interacting with Rakuten on these platforms can catch the eye of recruiters and show you're genuinely interested in them.
✨Attend Industry Events
Keep an eye out for marketing conferences and workshops. These are great places to meet potential employers face-to-face and make connections that could land you a full-time role at Rakuten. Bring your business cards and be prepared to chat about how you can contribute!
We think you need these skills to ace Account Specialist in London
Some tips for your application 🫡
Craft an Impactful Cover Letter:Your cover letter is your chance to shine! Focus on your passion for marketing communications and how your previous experiences can benefit Rakuten. Make sure to mention specific campaigns or projects you’ve worked on that showcase your creativity and strategic thinking.
Showcase Your Writing Skills:As you're diving into a marketing communications role, your writing ability is crucial. Include samples of your work, like blog posts, press releases, or social media campaigns in your application. This lets us see your style and how you engage with different audiences.
Tailor Your CV to Marketing:Your CV should highlight relevant marketing skills and experiences! Include specific tools or platforms you’ve used, like Google Analytics or social media management software. Mention any certifications or workshops related to marketing that you've completed – they can give you an edge!
Demonstrate Your Understanding of Rakuten:Show us that you’ve done your homework! In your application, briefly mention what you admire about Rakuten’s marketing approach or any recent campaigns that caught your attention. This can reveal your enthusiasm for the role and your genuine interest in joining our team!
How to prepare for a job interview at Rakuten
✨Showcase Your Creative Campaigns
Get ready to flaunt your portfolio! Include examples of previous marketing campaigns you've worked on, especially those that showcase your creativity and strategy. Recruiters at Rakuten will be keen to see how you conceptualise and execute campaigns, so highlight any measurable outcomes to back up your claims.
✨Know Your Digital Tools Inside Out
If you’re heading into a marketing-communications role, make sure you're comfortable discussing key digital marketing tools like Google Analytics, HubSpot, or Hootsuite. Expect some technical questions about how you've used these tools in the past, as they'll want to gauge your hands-on experience and how you analyse data to drive marketing decisions.
✨Be Ready for Scenario-Based Questions
At Rakuten, they may throw some scenario-based questions your way, aimed at testing your problem-solving skills in real-life marketing situations. Think through potential challenges you’ve faced, how you navigated them, and be prepared to discuss your thought process and outcome.
✨Demonstrate Your Passion for Marketing
As you’re applying for a full-time position, show that you're not just looking for a job, but a career in marketing. Talk about the latest trends in marketing communications, your favourite campaigns, and why they inspire you. Your enthusiasm can really make you stand out and demonstrate that you’re committed to growing within the field.
