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- Tasks: Manage client relationships and ensure satisfaction through proactive communication and support.
- Company: Join Rakuten International, a leader in e-commerce and digital innovation.
- Benefits: Full-time role with opportunities for growth and development in a dynamic environment.
- Why this job: Be part of a team that drives brand awareness and marketing performance globally.
- Qualifications: Entry-level candidates welcome; strong communication and organisational skills required.
- Other info: Work in a fast-paced setting with a focus on teamwork and continuous improvement.
The predicted salary is between 28800 - 43200 £ per year.
Rakuten International oversees 7 businesses with over 4000 employees globally. The brand is recognised for its leadership and innovation in e-commerce, digital content, advertising, entertainment and communications, bringing the joy of discovery and access to more than 1 billion members across the world. Our teams deliver on the company’s mission to delight merchants and customers through innovation, optimism and teamwork.
Rakuten Advertising provides advertising technology and consumer insights to the world’s leading brands and retailers. Working with agencies and brands around the world, Rakuten Advertising unites technology, client strategy and consumer insights to deliver advertising experiences that drive increased brand awareness and marketing performance. With access to Rakuten’s diverse media properties and audiences combined with an award-winning performance network and proprietary consumer research, Rakuten Advertising creates the right conditions to reach new customers and sustain long-lasting loyalty.
In this role you will be responsible for relationship management with an assigned portfolio of clients. You will serve as a client liaison throughout the delivery of client service engagements or outsourced solutions. You will be strategically focused and responsible for maintaining client satisfaction by ensuring consistent and proactive communications with clients while completing tasks that support the overall management of client relationships.
Key Responsibilities:- Supporting 8-15 Accounts led by Account Managers and Sr. Managers across our retail accounts.
- Timely and satisfactory execution of administration of client programs contributing to client satisfaction and the achievement of client and Rakuten Marketing revenue goals.
- Monitoring affiliate queues to ensure timely queue management by Affiliate Reviewers.
- Supporting partner outreach.
- Learning and understanding how to use our technology.
- Managing internal resources effectively and helping Account Managers provide a high level of service for the client.
- Interacting with clients daily via phone and email.
- Reviewing a selection of partnered affiliate websites to identify optimisation opportunities.
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Technical:- Entry level candidates welcome.
- Preferred experience could include 1-2 years active marketing or administrative experience.
- Comfortable using Excel.
- Ability to learn PowerPoint and Rakuten Marketing tools and processes.
- Highly organised.
- Proactive – continually looking to improve own role and that of your clients.
- Inquisitive approach to continuously learning on the job.
- Responsiveness – getting back to clients within 24 hours.
- Excellent written and verbal communication.
- Strong interpersonal skills.
- Fluent in English – other languages are a plus.
- Detail-oriented.
- Proof that you can work towards a deadline.
- Ability to work well as a team and prioritise your workload based on company’s goals.
- Be able to share progress and updates on tasks with Account Managers and Managers.
- Basic understanding of the online (and more specifically affiliate) marketing sector.
- Always improve.
- Always Advance – Only be satisfied with complete success – Kaizen.
- Passionately Professional – Take an uncompromising approach to your work and be determined to be the best.
- Hypothesize – Practice – Validate.
- Shikumika – Use the Rakuten Cycle to succeed in unknown territory.
- Maximise Customer Satisfaction – The greatest satisfaction for our teams is seeing their customers smile.
- Speed!! Speed!! Speed!! – Always be conscious of time – take charge, set clear goals and engage your team.
- Sales Experience.
- Customer Service.
- Communication skills.
- Microsoft Word.
- Microsoft Outlook.
Employment Type: Full-Time
Experience: years
Vacancy: 1
Account Specialist employer: Rakuten
Contact Detail:
Rakuten Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their mission and values, especially how they relate to client satisfaction and teamwork. This will help you stand out as someone who truly gets what they're about.
✨Tip Number 3
Practice your communication skills! Since you'll be interacting with clients daily, being articulate and confident is key. Try mock interviews with friends or use online resources to sharpen your verbal and written skills.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Rakuten Advertising.
We think you need these skills to ace Account Specialist
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Specialist role. Highlight your relevant experience in marketing or administration, and show us how your skills align with our mission at Rakuten.
Show Off Your Communication Skills: Since this role involves a lot of client interaction, we want to see your excellent written communication skills shine through. Use clear, concise language and make sure to proofread for any errors before hitting send!
Demonstrate Your Proactivity: We love candidates who take initiative! In your application, share examples of how you've proactively improved processes or contributed to team success in previous roles. This will show us you're a great fit for our dynamic environment.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Rakuten
✨Know Your Clients
Before the interview, research Rakuten International and its various businesses. Understand their mission and how they delight customers and merchants. This will help you demonstrate your knowledge of the company and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As an Account Specialist, you'll need excellent communication skills. Prepare examples of how you've effectively communicated with clients or team members in the past. Be ready to discuss how you handle client inquiries and ensure satisfaction.
✨Demonstrate Proactivity
Highlight instances where you've taken the initiative to improve processes or client relationships. Discuss how you stay organised and responsive, as these traits are crucial for maintaining client satisfaction in this role.
✨Familiarise Yourself with Tools
Since the job mentions using Excel and other marketing tools, brush up on your skills with these applications. If you have experience with similar tools, be prepared to discuss how you've used them to manage client accounts or projects effectively.
