At a Glance
- Tasks: Manage client relationships and ensure satisfaction through proactive communication and tailored strategies.
- Company: Join Rakuten International, a global tech leader in e-commerce and advertising.
- Benefits: Competitive salary, diverse work culture, and opportunities for professional growth.
- Other info: Embrace a culture of continuous improvement and customer satisfaction.
- Why this job: Be part of a dynamic team that drives brand awareness and marketing performance.
- Qualifications: 3+ years in digital marketing and strong client relationship skills required.
The predicted salary is between 35000 - 45000 £ per year.
Rakuten International is a division of Rakuten Group, Inc., a Japanese global technology leader in services that empower individuals, communities, businesses and society. Headquartered in San Mateo, California with more than 4,000 employees worldwide, the Rakuten International business portfolio includes market leaders in e-commerce, digital marketing, advertising, communications and entertainment. We create products and services that provide exceptional value by aligning members and the businesses that want to engage them in a shared community.
Rakuten Advertising provides advertising technology and consumer insights to the world’s leading brands and retailers. Working with agencies and brands around the world, Rakuten Advertising unites technology, client strategy and consumer insights to deliver advertising experiences that drive increased brand awareness and marketing performance. With access to Rakuten’s diverse media properties and audiences, combined with an award-winning performance network and proprietary consumer research, Rakuten Advertising creates the right conditions to reach new customers and sustain long-lasting loyalty.
In this role, you will be responsible for relationship management with an assigned portfolio of clients. You will serve as a client liaison throughout the delivery of client service engagements or outsourced solutions. You will be strategically focused and responsible for maintaining client satisfaction by ensuring consistent and proactive communications with clients while completing tasks that support the overall management of client relationships.
Key Responsibilities:- Coordinates somewhat complex client interactions, ensuring timely responses and resolution of moderately challenging requests or issues.
- Analyzes somewhat complex client feedback and data to identify trends, opportunities, and areas for improvement, informing strategic decisions.
- Develops somewhat complex client engagement plans, tailoring approaches to meet specific client needs and align with business objectives.
- Implements client management best practices and processes to enhance satisfaction and streamline workflows.
- Identifies opportunities to strengthen client relationships through proactive communication and value-added solutions.
- Communicates key insights, updates, and recommendations to internal stakeholders, facilitating alignment and collaboration.
- Evaluates the effectiveness of client relationship strategies, recommending adjustments to improve outcomes.
- Documents client interactions and outcomes in CRM systems, ensuring accurate and up-to-date records for reference and reporting.
- Recommends process improvements or tools to support client relationship management initiatives and enhance team productivity.
- Managing a portfolio of clients.
- Establish and maintain regular and appropriate communication with the key contact(s) for the client through meetings, emails, calls and support tickets.
- Grow revenue from existing client relationships - understand client needs/requirements in order to contact with appropriate product/services information.
- Work closely with US/AUS/EMEA internal counterparts to lead affiliate initiatives across territories.
- Work closely with publisher services to identify partnership opportunities to grow our business.
- Working closely with Analytics’ team to help interpret data and build more effective strategies.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Technical:- 3+ years of digital marketing experience including client service (agency, client or consulting).
- BA degree in a Marketing field preferred.
- Competent in Microsoft Office programmes - particularly Excel (intermediate) and PowerPoint.
- Experience in strong client relationships, reinforced by building trust, advising and upselling.
- Strong customer services skills: Negotiation, diplomacy, able to translate client requirements into technical specifications.
- Excellent written and verbal communication.
- Fluent in English.
- 2-4 years relevant work experience Required.
- 5-7 years Preferred.
- Bachelor's Degree Required.
- Master's Degree Preferred.
Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.
- Always improve, Always Advance - Only be satisfied with complete success - Kaizen.
- Passionately Professional - Take an uncompromising approach to your work and be determined to be the best.
- Hypothesize - Practice - Validate – Shikumika - Use the Rakuten Cycle to succeed in unknown territory.
- Maximise Customer Satisfaction - The greatest satisfaction for our teams is seeing their customers smile.
- Speed!! Speed!! Speed!! - Always be conscious of time - take charge, set clear goals, and engage your team.
Account Manager employer: Rakuten
Rakuten International is an exceptional employer that fosters a dynamic work culture in the heart of San Mateo, California. With a commitment to employee growth and development, we offer numerous opportunities for advancement within our global technology leader framework. Our collaborative environment encourages innovation and creativity, ensuring that every team member can contribute meaningfully while enjoying the benefits of working with a diverse and talented workforce.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager
✨Show Your Creative Side
In marketing communications, standing out is key. Get creative with your application! Consider designing a mini-campaign or pitch that highlights your skills and understanding of the brand. Tailor it for Rakuten and show them what you can bring to the table.
✨Engage in Marketing Communities
Get involved in local or online marketing communications groups. Check out platforms like Meetup for events and workshops. Networking here can lead to hidden job openings and valuable insights into the industry trends—this is where we often discover what companies like Rakuten are looking for.
✨Leverage Social Media
Use platforms like LinkedIn and Twitter to showcase your passion for marketing communications. Share insights, articles, and your own content that resonates with the industry. Tagging or interacting with Rakuten on these platforms can catch the eye of recruiters and show you're genuinely interested in them.
✨Attend Industry Events
Keep an eye out for marketing conferences and workshops. These are great places to meet potential employers face-to-face and make connections that could land you a full-time role at Rakuten. Bring your business cards and be prepared to chat about how you can contribute!
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Craft an Impactful Cover Letter:Your cover letter is your chance to shine! Focus on your passion for marketing communications and how your previous experiences can benefit Rakuten. Make sure to mention specific campaigns or projects you’ve worked on that showcase your creativity and strategic thinking.
Showcase Your Writing Skills:As you're diving into a marketing communications role, your writing ability is crucial. Include samples of your work, like blog posts, press releases, or social media campaigns in your application. This lets us see your style and how you engage with different audiences.
Tailor Your CV to Marketing:Your CV should highlight relevant marketing skills and experiences! Include specific tools or platforms you’ve used, like Google Analytics or social media management software. Mention any certifications or workshops related to marketing that you've completed – they can give you an edge!
Demonstrate Your Understanding of Rakuten:Show us that you’ve done your homework! In your application, briefly mention what you admire about Rakuten’s marketing approach or any recent campaigns that caught your attention. This can reveal your enthusiasm for the role and your genuine interest in joining our team!
How to prepare for a job interview at Rakuten
✨Showcase Your Creative Campaigns
Get ready to flaunt your portfolio! Include examples of previous marketing campaigns you've worked on, especially those that showcase your creativity and strategy. Recruiters at Rakuten will be keen to see how you conceptualise and execute campaigns, so highlight any measurable outcomes to back up your claims.
✨Know Your Digital Tools Inside Out
If you’re heading into a marketing-communications role, make sure you're comfortable discussing key digital marketing tools like Google Analytics, HubSpot, or Hootsuite. Expect some technical questions about how you've used these tools in the past, as they'll want to gauge your hands-on experience and how you analyse data to drive marketing decisions.
✨Be Ready for Scenario-Based Questions
At Rakuten, they may throw some scenario-based questions your way, aimed at testing your problem-solving skills in real-life marketing situations. Think through potential challenges you’ve faced, how you navigated them, and be prepared to discuss your thought process and outcome.
✨Demonstrate Your Passion for Marketing
As you’re applying for a full-time position, show that you're not just looking for a job, but a career in marketing. Talk about the latest trends in marketing communications, your favourite campaigns, and why they inspire you. Your enthusiasm can really make you stand out and demonstrate that you’re committed to growing within the field.
