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- Tasks: Manage and expand our Business Messaging partner network while building strong client relationships.
- Company: Join Rakuten Viber, a leading super-app with millions of users worldwide.
- Benefits: Full-time role with opportunities for growth in a dynamic environment.
- Why this job: Influence the messaging industry and make meaningful connections for users globally.
- Qualifications: Fluency in English and Chinese, with 4+ years in B2B account management.
- Other info: Collaborate with diverse teams and enhance your skills in a fast-paced setting.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Join to apply for the Account Manager - Chinese Speaker role at Rakuten Viber. Rakuten Viber is one of the most popular and downloaded apps in the world. Working with us provides a unique opportunity to influence hundreds of millions of our users and to be part of the journey that makes us a super‑app. Our mission is to make people’s lives easier by enabling meaningful connections, from precious moments with family and friends, through managing business relationships to pursuing their passions.
We are seeking a qualified and driven Account Manager to manage and expand our Business Messaging and Chatbot partner network. The successful candidate will be responsible for the overall partner lifecycle, including onboarding, performance management, and identifying growth opportunities. This position requires a strategic mindset, strong relationship‑management skills, and a solid understanding of the messaging industry.
Responsibilities:
- Manage a portfolio of Business Messaging partners and direct enterprise/brand accounts.
- Oversee the entire client lifecycle, including onboarding, day‑to‑day account management, performance monitoring, and growth strategy execution.
- Build and maintain strong, long‑term relationships with clients, acting as a trusted advisor and key point of contact.
- Collaborate with internal teams―including Sales, Marketing, and Product―to support partner enablement and integration.
- Coordinate partner training sessions, marketing initiatives, and operational support as needed.
- Analyze partner performance using internal reporting tools and provide regular business reviews (monthly/quarterly).
- Detect and resolve reporting discrepancies; ensure data accuracy in partner performance tracking.
- Clearly communicate Viber’s product offerings, features, and value propositions to both technical and non‑technical stakeholders.
- Proactively identify opportunities to upsell and cross‑sell Viber solutions to existing partners.
Requirements:
- Fluency in English and Chinese (verbal and written) is required; fluency in Chinese is a must.
- Minimum 4 years of experience in B2B account management, ideally within the messaging, telecommunications, or digital services sector.
- Strong understanding of the messaging ecosystem (e.g., messaging apps, SMS, CPaaS).
- Proven track record of managing strategic accounts and delivering business growth.
- Strong interpersonal and communication skills, with the ability to influence and engage stakeholders at all levels.
- Independent, highly motivated, and capable of working in a dynamic, fast‑paced environment.
- High level of accuracy and attention to detail, especially when working with data and reporting tools.
- Excellent analytical and problem‑solving skills.
Account Manager - Chinese Speaker employer: Rakuten Viber
Contact Detail:
Rakuten Viber Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager - Chinese Speaker
✨Tip Number 1
Network like a pro! Reach out to current employees at Rakuten Viber on LinkedIn. Ask them about their experiences and any tips they might have for landing the Account Manager role. Personal connections can give you an edge!
✨Tip Number 2
Prepare for the interview by researching the messaging industry trends. Show us that you understand the market and can discuss how Viber fits into it. This will demonstrate your strategic mindset and passion for the role.
✨Tip Number 3
Practice your communication skills! Since this role requires strong relationship management, consider doing mock interviews with friends or using online platforms. Being able to clearly articulate your thoughts will impress the interviewers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace Account Manager - Chinese Speaker
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Account Manager role. Highlight your experience in B2B account management and any relevant skills in the messaging industry. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for the role and how your background aligns with our mission at Rakuten Viber. Don’t forget to mention your fluency in Chinese and English!
Showcase Your Achievements: When detailing your past experiences, focus on specific achievements that demonstrate your ability to manage accounts and drive growth. Numbers speak volumes, so include metrics where possible to back up your claims!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Let’s get you on board!
How to prepare for a job interview at Rakuten Viber
✨Know Your Stuff
Make sure you understand the messaging industry inside out. Familiarise yourself with Rakuten Viber's products and how they fit into the market. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Relationship Skills
As an Account Manager, building strong relationships is key. Prepare examples of how you've successfully managed client relationships in the past. Highlight your ability to communicate effectively with both technical and non-technical stakeholders.
✨Be Ready to Discuss Growth Strategies
Think about how you can contribute to the growth of Viber's partner network. Come prepared with ideas on upselling and cross-selling opportunities based on your previous experiences. This shows initiative and strategic thinking.
✨Practice Your Language Skills
Since fluency in Chinese is a must, practice speaking and writing in Chinese before the interview. You might be asked to demonstrate your language skills, so being prepared will give you an edge over other candidates.
