## Account Manager - Affiliate, Financial ServicesApply: London, United Kingdom: Full time: Posted 5 Days Ago: 1038633**Job Description:**Rakuten International is a division of Rakuten Group, Inc., a Japanese global technology leader in services thatempower individuals, communities, businesses and society. Headquartered in San Mateo, California with morethan 4,000 employees worldwide, the Rakuten International business portfolio includes market leaders in e-commerce, digital marketing, advertising, communications and entertainment. We create products and servicesthat provide exceptional value by aligning members and the businesses that want to engage them in a sharedcommunity. Rakuten Advertising provides advertising technology and consumer insights to the world’s leading brands andretailers. Working with agencies and brands around the world, Rakuten Advertising unites technology, clientstrategy and consumer insights to deliver advertising experiences that drive increased brand awareness andmarketing performance. With access to Rakuten’s diverse media properties and audiences, combined with anaward-winning performance network and proprietary consumer research, Rakuten Advertising creates the rightconditions to reach new customers and sustain long-lasting loyalty.***Client management**** Managing a full portfolio of affiliate financial clients* Establish and maintain regular and appropriate communication with the key contact(s) for the client* through meetings, emails, calls and support tickets* Ramp up new clients quickly and efficiently - meet requirements and set clear expectations* Ensure that clients are managed profitably - give strategic advice to support their growth plans* Grow revenue from existing client relationships - understand client needs/requirements in order to* contact with appropriate product/services information* Retain existing clients and manage dispute resolution* Work with dedicated Manager/ Senior Manager to manage overall client experience* Perform delivery of client strategy in regular Account Review face-to-face presentations* Learning, understanding and advising clients on how to use our technology ***Administrative**** Regularly review contracts to understand contracts and billing mechanisms* Troubleshoot client’s technical issues, and file support tech tickets on their behalf if needed* Maintain documentation of client performance and activities in internal systems ***Collaboration**** Work closely with publisher services to identify partnership opportunities to grow our business* Working closely with Analytics’ team to help interpret data and build more effective strategies* Developing, maintaining, and extending relationships internally and externally**Key requirements***Technical / functional expertise** 2+ years of digital marketing experience including client service (agency, client or consulting)* Experience in financial affiliate marketing highly preferred* BA degree in a Marketing field preferred* Competent in Microsoft Office programmes - particularly Excel (intermediate) and PowerPoint* Experience in strong client relationships, reinforced by building trust, advising and upselling* Good project management skills* Web literate (tracking analytics and methods) Personal effectiveness* Highly organised, self-motivated, good time-management, able to prioritise* Think creatively, has a problem-solving approach and uses professional judgment* Proactive - continually looking for ways to grow and improve within own role* Work well under pressure and to tight deadlines* Inquisitive approach to continuously learning on the job Communication skills* Strong customer services skills: Negotiation, diplomacy, able to translate client requirements* Excellent written and verbal communication* Confident interpersonal skills Results focus* Detail-oriented* Analytical and Strategic Marketing: Demonstrate success in measuring results and setting, meeting, and exceeding aggressive quantitative goals.* Proof that you can set and surpass KPI targets Teamwork* Reliable and able to work independently on targets* A real team player that is able to integrate and work closely with an enthusiastic team Understanding of the business* Strong understanding of digital marketing concepts / solutions, particularly Affiliate Marketing #LI-CW1
