Account Specialist - Affiliate

Job Description:Rakuten International is a division of Rakuten Group, Inc., a Japanese global technology leader in services thatempower individuals, communities, businesses and society. Headquartered in San Mateo, California with morethan 4,000 employees worldwide, the Rakuten International business portfolio includes market leaders in e-commerce, digital marketing, advertising, communications and entertainment. We create products and servicesthat provide exceptional value by aligning members and the businesses that want to engage them in a sharedcommunity.Rakuten Advertising provides advertising technology and consumer insights to the world’s leading brands andretailers. Working with agencies and brands around the world, Rakuten Advertising unites technology, clientstrategy and consumer insights to deliver advertising experiences that drive increased brand awareness andmarketing performance. With access to Rakuten’s diverse media properties and audiences, combined with anaward-winning performance network and proprietary consumer research, Rakuten Advertising creates the rightconditions to reach new customers and sustain long-lasting loyalty.Job Summary:As an Account Specialist, you will be responsible for supporting team members across a portfolio of clients focused on the finance space.Key Responsibilities:Acquires foundational knowledge of client relationship management principles, processes, and tools to effectively support team objectives.Communicates with clients to address basic inquiries, ensuring timely responses and enhancing customer satisfaction.Analyzes basic client data and feedback to identify trends, inform decision-making, and recommend improvements.Coordinates routine client requests and supports the resolution of simple issues, ensuring alignment with service standards.Contributes to the preparation of client reports and presentations, compiling data and insights for stakeholders.Drafts client communications, including emails and basic documentation, to support engagement and maintain strong relationships.Escalates more complex client concerns to senior team members or management, ensuring proper resolution and follow-up.Builds initial relationships with clients through regular interactions, laying the groundwork for long-term partnerships.Does simple administrative tasks to support the client relationship team, such as scheduling meetings and updating CRM systems.Client managementSupporting 8-15 Accounts lead by Account Managers and Sr. Managers alike across our finance accountsSupporting partner outreachLearning and understanding how to use our technologyManaging internal resources using them effectively and helping Account Managers provide a high level of service for the clientInteracting with clients daily via phone and emailReviewing a selection of partnered affiliate websites to identify optimization opportunitiesAdministrativeTimely and satisfactory execution of administration of client programs, contributing to client satisfaction and the achievement of client and Rakuten Advertising revenue goals.Monitoring affiliate queues to ensure timely queue management by Affiliate ReviewersCollaborationWork closely with publisher services to identify partnership opportunities to grow our businessDeveloping, maintaining, and extending relationships internally and externally·Qualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Technical / functional expertiseEntry level candidates welcome. Preferred experience could include 1-2 years active marketing or administrative experienceComfortable using ExcelAbility to learn PowerPoint and Rakuten Advertising tools and processesPersonal effectivenessHighly organised, self-motivated, good time-management, able to prioritiseThink creatively, has a problem-solving approach and uses professional judgmentProactive - continually looking for ways to grow and improve within own roleWork well under pressure and to tight deadlinesInquisitive approach to continuously learning on the jobCommunication skillsStrong customer services skills: Negotiation, diplomacy, able to translate client requirementsExcellent written and verbal communicationConfident interpersonal skillsResults focusDetail-orientatedProof that you can work to deadlinesTeamworkReliableA real team player that is able to integrate and work closely with an enthusiastic teamAbility to work well as a team and prioritise your workload based on company’s goalsBe able to share progress and updates on tasks with Account Managers and ManagersMinimum Requirements:0-2 years relevant work experience Required2-4 years PreferredBachelor's Degree RequiredMaster's Degree Preferred#LI-ES1Five Principles for SuccessOur worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.Always improve, Always Advance - Only be satisfied with complete success - KaizenPassionately Professional - Take an uncompromising approach to your work and be determined to be the bestHypothesize - Practice - Validate – Shikumika - Use the Rakuten Cycle to succeed in unknown territoryMaximize Customer Satisfaction - The greatest satisfaction for our teams is seeing their customers smileSpeed!! Speed!! Speed!! - Always be conscious of time - take charge, set clear goals, and engage your team #J-18808-Ljbffr