At a Glance
- Tasks: Manage and deliver leadership and development programmes in a dynamic environment.
- Company: Join Rakuten International, a global tech leader with a vibrant culture.
- Benefits: Competitive salary, potential for permanent role, and professional growth opportunities.
- Other info: Be part of an award-winning team with a focus on continuous improvement and customer satisfaction.
- Why this job: Make a real impact on talent development while collaborating with global teams.
- Qualifications: 5+ years in programme management, strong project management skills, and experience in complex organisations.
The predicted salary is between 60000 - 75000 £ per year.
Rakuten International is a division of Rakuten Group, Inc., a Japanese global technology leader in services that empower individuals, communities, businesses and society. Headquartered in San Mateo, California with more than 4,000 employees worldwide, the Rakuten International business portfolio includes market leaders in e-commerce, digital marketing, advertising, communications and entertainment. We create products and services that provide exceptional value by aligning members and the businesses that want to engage them in a shared community.
SUMMARY: We are seeking an experienced Program Manager to join our Global Talent Management and Inclusion team to support Learning and Leadership Development. This hands-on, 6 month contract role focuses on the end-to-end delivery of leadership and professional development program within a fast-paced, matrixed environment. You will play a pivotal role in driving execution, coordinating stakeholders, and improving the learner experience while working closely with global teams. This is an excellent opportunity to contribute to an award-winning team and potentially transition into a permanent role based on performance and business needs.
KEY RESPONSIBILITIES:
- Manage the end-to-end delivery of leadership and L&D programmes, ensuring all timelines and dependencies remain on track.
- Oversee operational logistics, including scheduling, coordination of vendors, management of systems, and communications.
- Partner effectively with HR, business stakeholders, and external providers to maintain project momentum and resolve issues.
- Collaborate with content owners to ensure all programme materials are practical, engaging, and deliverable.
- Maintain high quality standards across all programmes while tracking participation, feedback, and key performance metrics.
- Identify and implement process improvements to strengthen delivery efficiency and the overall learner experience.
MINIMUM REQUIREMENTS (Knowledge, Skills, Abilities):
- 5+ years of professional experience in programme management within Learning & Development and/or Leadership Development.
- Strong project management skills, including proficiency in planning, dependency management, and risk tracking.
- Proven experience delivering programmes within a complex, matrixed organisational structure.
- Hands-on experience with leadership development programmes, such as cohort-based learning, workshops, and blended solutions.
- Exceptional organisational skills and attention to detail, with a demonstrated track record of follow-through.
- Demonstrated ability to manage diverse stakeholders and external vendor relationships.
- Proficiency in working with data, reporting, and maintaining clear, professional communication.
QUALIFICATION REQUIREMENTS:
- 5+ years in Program Management (L&D/Leadership Development).
- Experience in a matrixed organisation.
- Experience in a technology or digital organisation (preferred).
Five Principles for Success:
- Always improve, Always Advance - Only be satisfied with complete success - Kaizen
- Passionately Professional - Take an uncompromising approach to your work and be determined to be the best
- Hypothesize - Practice - Validate – Shikumika - Use the Rakuten Cycle to succeed in unknown territory
- Maximize Customer Satisfaction - The greatest satisfaction for our teams is seeing their customers smile
- Speed!! Speed!! Speed!! - Always be conscious of time - take charge, set clear goals, and engage your team
About Us: Rakuten Advertising delivers performance-driven, brand-driven, and people-driven ad solutions that help the world’s top brands connect with unique, highly engaged audiences – from first impression to final sale. Backed by industry-leading technology, global media properties, and the largest, high-quality partner network, Rakuten Advertising taps into decades of data and experience to develop the strategies and ad experiences that will drive engagement, sales, loyalty, and beyond.
Program Manager , Learning & Development employer: Rakuten Americas
Rakuten International is an exceptional employer, offering a dynamic work environment in London that fosters innovation and professional growth. With a strong commitment to employee development, the company provides opportunities for meaningful contributions within a collaborative team, while also promoting a culture of continuous improvement and customer satisfaction. Employees benefit from a supportive atmosphere that encourages creativity and offers pathways to transition into permanent roles based on performance.
StudySmarter Expert Advice🤫
We think this is how you could land Program Manager , Learning & Development
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We think you need these skills to ace Program Manager , Learning & Development
Some tips for your application 🫡
Show Off Your Passion for Learning:When applying for a role in digital learning and education at Rakuten Americas, make sure to sprinkle your application with examples of your enthusiasm for teaching and learning technologies. Share specific experiences where you've used, designed, or implemented digital learning solutions, as this shows us that you truly get the field.
Highlight Relevant Education and Certification:In the digital learning space, having a strong educational background can set you apart. Don't shy away from showcasing your degrees, certifications, or relevant courses related to e-learning, instructional design, or educational technology. We love seeing candidates who have actively invested in their learning journey!
Tailor Your CV to the Role:Your CV is your first impression, so let's make it count! Focus on your skills directly related to digital learning, such as course development, learning management systems, and data analysis. Be sure to show measurable results from your past roles to demonstrate your impact and effectiveness.
Craft a Compelling Cover Letter:In your cover letter, express not just your qualifications, but your vision for the future of digital education. Discuss how your experiences align with the mission of Rakuten Americas and highlight any innovative ideas you might have for enhancing learning experiences. This is your chance to connect with us on a deeper level!
How to prepare for a job interview at Rakuten Americas
✨Get Hands-On with Learning Technologies
Familiarise yourself with common digital learning tools and platforms, like LMS systems or authoring tools that Rakuten Americas might use. Understanding these will give you an edge and show you’re ready to jump in from day one!
✨Showcase Your Creativity in Lesson Design
Prepare a portfolio of your past projects if you have them, or create sample lesson plans or digital content demos. Being able to discuss your creative approach to engaging students can really set you apart in a full-time role at Rakuten Americas.
✨Brush Up on Educational Trends
Stay in the loop with the latest trends in digital education, like gamification or personalised learning experiences. This will help you engage in meaningful discussions during the interview and demonstrate your passion for the field.
✨Prepare for Collaborative Scenarios
Expect to be asked about your experience working collaboratively with educators or other stakeholders. Consider discussing how you've contributed to a team effort in creating engaging educational content or improving student outcomes.
