At a Glance
- Tasks: Coordinate and enhance learning programmes while supporting global teams.
- Company: Join Rakuten, a leading global tech and media company.
- Benefits: Flexible hybrid work model and opportunities for professional growth.
- Other info: Dynamic role with a focus on collaboration and innovation.
- Why this job: Make a real impact in shaping learning experiences for a diverse workforce.
- Qualifications: Strong organisational skills and experience in learning and development.
The predicted salary is between 30000 - 40000 £ per year.
Rakuten International is a global technology and media company that operates in e‑commerce, digital content, advertising, entertainment and communications, serving over a billion members worldwide. This hiring opportunity is for a 6‑month fixed‑term contract in the Global Talent Management & Inclusion Team (GTMI), based in Brighton and working in a hybrid model.
The L&D Operations role entails strategic development and delivery of Rakuten’s learning and development programs. The incumbent will be proactive, detail‑oriented, and capable of building positive relationships with partners across all geographical regions.
Responsibilities- Serve as the regional point person for the use of the Learning Management System (LMS), Absorb.
- Provide Tier2 global support for LMS and training enquiries and act as the point of contact for Tier1 Zendesk Support.
- Assist in creating reports that outline learning trends and year‑to‑date metrics.
- Support the administration of external learning platforms such as Udemy.
- Assist with business‑unit specific LMS requests.
- Provide assistance to the wider Operations team with ad‑hoc requests and projects.
- Ensure global SOPs and FAQs are kept up to date.
- Coordinate and administer global programmes with Programme Managers.
- Create, edit, and maintain global courses on LMS and Absorb.
- Administer pre‑work and post‑work activities when necessary.
- Manage the DiSC and EPIC platforms for global assessment administration.
- Collaborate with Programme Managers to create training material using platforms such as Powtoon and Articulate.
- Work with corporate communications to send out Spotlight Courses, Quarterly Newsletters, and other marketing requirements.
- Effectively market programmes with the internal team.
- Strong MS Office knowledge, ideally with advanced Excel skills.
- Experience managing and executing learning and development programmes.
- Excellent organizational, written, and verbal communication skills.
- Ability to prioritize tasks and projects with minimal guidance.
- Strong partnership‑building ability with key stakeholders.
- Comfort working across global time zones.
- Self‑initiating with strong time‑management skills.
- Experience as an administrator with an LMS (preferably Workday Learning).
- Proactive, collaborative, and open to change in an evolving environment.
- Results‑focused with strong problem‑solving skills, initiative, and sense of urgency.
- Commitment to building a trusting and respectful culture.
- Strong teamwork: ability to integrate and collaborate with all stakeholders.
- Ability to work within a confidential environment.
- Experience working across multiple learning platforms (e.g., Absorb, Udemy).
- Familiarity with assessment tools such as DiSC and EPIC.
- Knowledge of creating e‑learning content using Powtoon, Articulate, or similar authoring tools.
- Understanding of global learning support and experience managing tiered support queues.
Learning and Development Operations Coordinator in Brighton employer: Rakuten Americas
Rakuten International is an exceptional employer that fosters a dynamic and inclusive work culture, particularly within its Global Talent Management & Inclusion Team based in Brighton. Employees benefit from a hybrid working model, opportunities for professional growth through diverse learning platforms, and a commitment to building strong partnerships across global teams, making it an ideal environment for those seeking meaningful and rewarding careers in learning and development.
StudySmarter Expert Advice🤫
We think this is how you could land Learning and Development Operations Coordinator in Brighton
✨Get Involved in Local Edu-Tech Meetups
Dive into some local edu-tech meetups or webinars related to digital learning. These gatherings are prime spots to connect with professionals in the field, and you might just bump into someone from Rakuten Americas looking for temporary support like a Learning and Development Operations Coordinator. Plus, you’ll get to see what’s trending in education tech!
✨Volunteer for Online Educational Events
Look for opportunities to volunteer at online events or workshops—these can help you gain experience and get your name out there. Your contributions may catch the eye of companies like Rakuten Americas when they’re on the lookout for talented folks for temporary roles in digital learning.
✨Leverage Social Media Groups
Join social media groups focused on digital education, like Facebook or LinkedIn groups. These communities often share job postings for temporary roles and can help us connect with current members at Rakuten Americas who can potentially put in a good word for you.
✨Make Your Passion for Teaching Visible
Consider creating content that showcases your knowledge of digital learning—maybe a blog or a series of helpful videos. This not only builds your portfolio but establishes your credibility in the field. Plus, you never know who from Rakuten Americas might stumble upon your work while looking for a Learning and Development Operations Coordinator!
We think you need these skills to ace Learning and Development Operations Coordinator in Brighton
Some tips for your application 🫡
Show Off Your Digital Skills:In the digital learning and education sector, it's crucial to highlight your tech-savviness. Make sure your CV includes any experience with e-learning platforms, digital content creation, or learning management systems. This tech flair helps us see you're ready to thrive in our digital landscape at Rakuten Americas.
Let Your Passion Shine Through:For a temporary role, we want to know why you’re excited about digital learning! Your cover letter should reflect your enthusiasm for education technologies. Talk about any projects or initiatives you’ve been part of that showcase your passion. This gives us insight into how you can contribute to our team, even for a short stint.
Include Relevant Certifications:If you have any certifications related to digital education—like teaching online or instructional design—make sure you highlight those in your application. They can really set you apart from other candidates and show us you're knowledgeable and committed to the field.
Tailor Your Portfolio:If you’ve created any digital learning materials, this is the perfect time to showcase them! We love seeing examples of your work, so include a link to your portfolio that features your best creations relevant to the temporary role at Rakuten Americas. This hands-on evidence can speak volumes about your creative capabilities!
How to prepare for a job interview at Rakuten Americas
✨Show Off Your Creativity in Digital Learning
When preparing for your interview with Rakuten Americas, think about how you can showcase your creative approaches to digital learning. Bring along examples of projects or modules you've designed, especially those that highlight your ability to engage students remotely. It’ll help demonstrate your hands-on experience, which is essential for this role.
✨Know Your EdTech Tools
Get familiar with the latest in educational technology tools that are popular in the digital-learning field, like learning management systems and online assessment platforms. Being able to chat fluently about tools such as Moodle or Google Classroom during your interview could give you a real edge and show that you're ready to hit the ground running.
✨Flexibility is Key for Temporary Roles
Since this role with Rakuten Americas is temporary, it’s super important to convey your flexibility and adaptability during the interview. Be ready to discuss how you can quickly acclimate to new environments and seamlessly integrate into existing teams. It shows you’re a team player and can handle the ebb and flow of temporary work.
✨Demonstrate Passion for Lifelong Learning
In the digital learning space, showing a passion for education and personal development can really set you apart. Be prepared to chat about how you stay current with trends in digital education and any extra courses or resources you’ve explored. It’ll highlight your motivation and potential value to Rakuten Americas as they seek to innovate in their teaching approaches.
