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- Tasks: Manage client relationships and support account managers in delivering exceptional service.
- Company: Join Rakuten, a global leader in e-commerce and advertising innovation.
- Benefits: Full-time role with opportunities for growth and development.
- Why this job: Be part of a dynamic team that values innovation and customer satisfaction.
- Qualifications: Entry-level candidates welcome; strong communication and organisational skills required.
- Other info: Work in a fast-paced environment with a focus on teamwork and continuous improvement.
The predicted salary is between 30000 - 42000 £ per year.
Rakuten International oversees 7 businesses with over 4,000 employees globally. The brand is recognized for its leadership and innovation in e-commerce, digital content, advertising, entertainment and communications, bringing the joy of discovery and access to more than 1 billion members across the world. Our teams deliver on the company’s mission to delight merchants and customers through innovation, optimism, and teamwork.
Rakuten Advertising provides advertising technology and consumer insights to the world’s leading brands and retailers. Working with agencies and brands around the world, Rakuten Advertising unites technology, client strategy and consumer insights to deliver advertising experiences that drive increased brand awareness and marketing performance. With access to Rakuten’s diverse media properties and audiences, combined with an award-winning performance network and proprietary consumer research, Rakuten Advertising creates the right conditions to reach new customers and sustain long-lasting loyalty.
Job Summary:
In this role, you will be responsible for relationship management with an assigned portfolio of clients. You will serve as a client liaison throughout the delivery of client service engagements or outsourced solutions. You will be strategically focused and responsible for maintaining client satisfaction by ensuring consistent and proactive communications with clients while completing tasks that support the overall management of client relationships.
Key Responsibilities:
- Supporting 8-15 Accounts lead by Account Managers and Sr. Managers alike across our retail accounts
- Timely and satisfactory execution of administration of client programs, contributing to client satisfaction and the achievement of client and Rakuten Marketing revenue goals.
- Monitoring affiliate queues to ensure timely queue management by Affiliate Reviewers
- Supporting partner outreach
- Learning and understanding how to use our technology
- Managing internal resources using them effectively and helping Account Managers provide a high level of service for the client
- Interacting with clients daily via phone and email
- Reviewing a selection of partnered affiliate websites to identify optimization opportunities
Minimum Requirements (Knowledge, Skills, Abilities)
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Technical: Entry level candidates welcome. Preferred experience could include 1-2 years active marketing or administrative experience. Comfortable using Excel. Ability to learn PowerPoint and Rakuten Marketing tools and processes.
- Personal effectiveness: Highly organised. Proactive - continually looking to improve own role and that of your clients. Inquisitive approach to continuously learning on the job. Responsiveness - getting back to clients within 24 hours.
- Communication: Excellent written and verbal communication. Strong interpersonal skills. Fluent in English, other languages are a plus.
- Results focus: Detail-orientated. Proof that you can work towards a deadline.
- Teamwork: Ability to work well as a team and prioritise your workload based on company’s goals. Be able to share progress and updates on tasks with Account Managers and Managers.
- Understanding of business: Basic understanding of the online (and more specifically affiliate) marketing sector.
Five Principles for Success:
Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.
- Always improve, Always Advance: Only be satisfied with complete success - Kaizen
- Passionately Professional: Take an uncompromising approach to your work and be determined to be the best
- Hypothesize - Practice - Validate – Shikumika: Use the Rakuten Cycle to succeed in unknown territory
- Maximize Customer Satisfaction: The greatest satisfaction for our teams is seeing their customers smile
- Speed!! Speed!! Speed!!: Always be conscious of time - take charge, set clear goals, and engage your team
Rakuten Advertising delivers performance-driven, brand-driven, and people-driven ad solutions that help the world’s top brands connect with unique, highly engaged audiences – from first impression to final sale. Backed by industry-leading technology, global media properties, and the largest, high-quality partner network, Rakuten Advertising taps into decades of data and experience to develop the strategies and ad experiences that will drive engagement, sales, loyalty, and beyond.
A leader in the industry since its beginnings, Rakuten Advertising is a division of Rakuten Group, Inc. (4755: TOKYO), one of the world’s leading internet service companies. The company is headquartered in San Mateo, California, with offices throughout EMEA, APAC, LATAM, and North America.
Account Specialist employer: Rakuten Americas
Contact Detail:
Rakuten Americas Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Specialist
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities you wouldn't find on job boards.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely interested in their mission and values.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online resources. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll be one step closer to joining our awesome team at Rakuten.
We think you need these skills to ace Account Specialist
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Specialist role. Highlight your relevant experience and skills that match the job description, especially your communication and organisational abilities.
Show Your Enthusiasm: Let your passion for the role shine through in your application. We love candidates who are proactive and eager to learn, so don’t hesitate to express your excitement about working with clients and contributing to their success.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. Remember, we want to see your personality, so let your unique voice come through while maintaining professionalism.
Apply Through Our Website: For the best chance of getting noticed, make sure to submit your application through our website. This way, we can easily track your application and ensure it reaches the right people in our team.
How to prepare for a job interview at Rakuten Americas
✨Know Your Accounts
Before the interview, take some time to research Rakuten Advertising and its client portfolio. Understanding their key accounts and how they operate will help you demonstrate your interest and knowledge during the conversation.
✨Showcase Your Communication Skills
As an Account Specialist, communication is key. Prepare examples of how you've effectively communicated with clients or team members in the past. This will show that you can maintain proactive communications, which is crucial for client satisfaction.
✨Be Ready to Discuss Technology
Familiarise yourself with basic marketing tools and Excel, as these are essential for the role. If you have experience with any specific tools or software, be sure to mention them. Showing a willingness to learn new technologies will also impress your interviewers.
✨Emphasise Your Organisational Skills
The job requires managing multiple accounts and tasks simultaneously. Prepare to discuss how you prioritise your workload and stay organised. Sharing specific strategies or tools you use can highlight your ability to handle the demands of the role.