Compliance & Quality Assurance Specialist in London

Rakuten International is a division of Rakuten Group, Inc., a Japanese global technology leader in services that empower individuals, communities, businesses and society. Headquartered in San Mateo, California with more than 4,000 employees worldwide, the Rakuten International business portfolio includes market leaders in e-commerce, digital marketing, advertising, communications and entertainment.

Job Summary:

A Compliance Specialist helps to support all compliance/quality assurance initiatives provided by an advertiser to ensure oversight for the program. In this role, you will serve as the primary point of contact for assigned client accounts, ensuring the delivery of high-quality services and maintaining solid client relationships. You will manage account activities, coordinate with internal teams to meet client needs, and monitor performance metrics to achieve client satisfaction and retention goals. By leveraging your expertise, you will address client inquiries, resolve issues, and proactively identify opportunities to enhance service delivery and support organizational objectives.

Key Responsibilities:

• Conduct daily ongoing audits for credit card and consumer banking programs—audit each affiliate site a minimum of twice a month, enter data into audit template and deliver to client weekly.
• Conduct ad-hoc audits for both card and consumer banking programs.
• Identify and resolve all compliance fails and opportunities found.
• Assist in aggregating and configuring monthly KRIs for card, consumer banking, and display channels.
• Maintain and build monthly/weekly ongoing audit templates.
• Create ad-hoc audit templates.
• Manage and deliver special projects, deep dives, etc. as requested by an advertiser.
• Work within automated tools to expedite weekly and monthly audits and reporting.
• Coordinate the workflow for routine tasks within the team, ensuring that assignments are completed on time and in compliance with organizational guidelines.
• Communicate effectively with internal and external stakeholders, ensuring clear and concise information is shared about account status and service deliverables.
• Escalate issues that require senior management attention, ensuring that problems are handled efficiently and effectively.
• Acquire the necessary knowledge and skills to effectively contribute to the team’s objectives, supporting more senior team members and leaders in achieving operational results.
• Perform simple client account maintenance tasks, including updates, corrections, and ensuring accurate data entry.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Technical/Functional Expertise:

• 1-2 years’ experience in compliance support or account management.
• Understanding of the financial services industry and advertising regulations.
• Thorough understanding of software systems.
• Advanced MS Office suite skills (Excel, PPT, Word, Outlook).

Personal Effectiveness:

• Highly organized, self-motivated, good time management, able to prioritise effectively.
• Self-aware in respect to strengths and areas for development.
• Works well under pressure and within deadlines.
• Detail-oriented, thorough, and meticulous.

Communication Skills:

• Strong customer service skills: negotiation, diplomacy, able to translate and communicate effectively internally and externally.
• Ability to build strong relationships with and influence clients and internal stakeholders.
• Strong presentation skills in a sales and client review atmosphere.
• Solid team player.
• Desirable: proficiency in French.

Minimum Requirements:

• 0-2 years relevant work experience Required.
• 2-4 years Preferred.
• Bachelor’s Degree Required.

Five Principles for Success:

• Always improve, Always Advance - Only be satisfied with complete success - Kaizen.
• Passionately Professional - Take an uncompromising approach to your work and be determined to be the best.
• Hypothesize - Practice - Validate – Shikumika - Use the Rakuten Cycle to succeed in unknown territory.
• Maximise Customer Satisfaction - The greatest satisfaction for our teams is seeing their customers smile.
• Speed!! Speed!! Speed!! - Always be conscious of time - take charge, set clear goals, and engage your team.