At a Glance
- Tasks: Support global learning and development initiatives while managing training programmes and LMS.
- Company: Join Rakuten, a leader in e-commerce and innovation with a global presence.
- Benefits: Hybrid work model, competitive pay, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on continuous improvement and teamwork.
- Why this job: Be part of a dynamic team that shapes learning experiences for thousands worldwide.
- Qualifications: Strong organisational skills and experience with learning management systems preferred.
The predicted salary is between 30000 - 40000 £ per year.
Rakuten International oversees 7 businesses with over 4,000 employees globally. The brand is recognised for its leadership and innovation in e-commerce, digital content, advertising, entertainment and communications, bringing the joy of discovery and access to more than 1 billion members across the world. Our teams deliver on the company’s mission to delight merchants and customers through innovation, optimism, and teamwork.
This is an L&D Operations role; you will work within the Global Talent Management & Inclusion Team (GTMI) supporting both the Learning and Development and Talent Management teams. Strong candidates will be enthusiastic, dedicated, and focused on strategic development and delivery of Rakuten’s learning and development programmes. The candidate will be a highly motivated professional with demonstrated organisational and communication skills. This will be a 6-month fixed term contract working hybrid from our Frederick Place, Brighton location. The candidate should be extremely proactive, responsible, detail-oriented, and demonstrate a high-level of initiative. Additionally, the candidate must be able to grow positive working relationships with partners and colleagues across all geographical regions. The candidate must be flexible and possess outstanding intuition and decision-making skills.
Roles & Responsibilities
- Operational
- Optimism University’s regional point person for the use of the Learning Management System (LMS), Absorb
- Provide Tier 2 global support for LMS and training enquiries alongside acting as point of contact for Tier 1 Zendesk Support
- Assist in the creation of reports that outline trends in learning and YTD metrics
- Support in the administration of external learning platform Udemy
- Assist in the support of business unit specific requests in relation to the LMS
- Assist the wider Operations team with ad-hoc requests and projects
- Ensuring global SOPs and FAQs are kept up to date
- Training Coordination
- Support Programme Managers in the coordination and administration of global programmes
- Creating, editing, and maintaining global courses on the LMS, Absorb
- Administering pre-work and post-work when necessary
- Manage the DiSC and EPIC platform for administration of global assessments
- In partnership with Programme Managers, work with platforms such as Powtoon and Articulate to create training material
- Communications & Marketing
- Work with global Corporate Communications teams to send out Spotlight Courses, Quarterly Newsletters, and any ad-hoc marketing requirements
- Work with the internal team to effectively market programmes
Minimum Requirements
- Strong MS Office knowledge, ideally within MS Excel
Desired Requirements
- Experience managing and executing on coordination of different learning and development programmes
- Strong organisational, written and verbal skills
- Ability to prioritise tasks and projects with little guidance
- Ability to build partnerships with key stakeholders
- Ability to work well with others globally and support different time zones in a timely manner
- A can-do attitude and a willingness to pitch in
- Experience working as an administrator with an LMS; preferably, Workday Learning
Personal Effectiveness
- Self-initiating and time management
- Excellent written and verbal communication
- Organised, attention to detail
- Proactive, collaborative
- Open to change, is flexible in an evolving environment
Results Focus
- Attention to detail
- Strong problem-solving skills, initiative and sense of urgency
- Support in building a trusting and respectful culture
Teamwork
- A team player that can integrate and collaborate with all stakeholders
- Working within a confidential environment
Five Principles for Success
- Always improve, Always Advance – Only be satisfied with complete success - Kaizen
- Passionately Professional – Take an uncompromising approach to your work and be determined to be the best
- Hypothesize - Practice - Validate – Shikumika – Use the Rakuten Cycle to succeed in unknown territory
- Maximise Customer Satisfaction – The greatest satisfaction for our teams is seeing their customers smile
- Speed – Always be conscious of time - take charge, set clear goals, and engage your team
Learning and Development Operations Coordinator in Brighton employer: Rakuten Advertising
Rakuten International is an exceptional employer that fosters a vibrant work culture centred on innovation, teamwork, and personal growth. Located in the picturesque Brighton area, employees benefit from a hybrid working model, allowing for flexibility while being part of a global team dedicated to delivering outstanding learning and development programmes. With a strong emphasis on professional development and a commitment to employee well-being, Rakuten provides a supportive environment where individuals can thrive and contribute to meaningful projects.
StudySmarter Expert Advice🤫
We think this is how you could land Learning and Development Operations Coordinator in Brighton
✨Get Involved in Local Edu-Tech Meetups
Dive into some local edu-tech meetups or webinars related to digital learning. These gatherings are prime spots to connect with professionals in the field, and you might just bump into someone from Rakuten Advertising looking for temporary support like a Learning and Development Operations Coordinator. Plus, you’ll get to see what’s trending in education tech!
✨Volunteer for Online Educational Events
Look for opportunities to volunteer at online events or workshops—these can help you gain experience and get your name out there. Your contributions may catch the eye of companies like Rakuten Advertising when they’re on the lookout for talented folks for temporary roles in digital learning.
✨Leverage Social Media Groups
Join social media groups focused on digital education, like Facebook or LinkedIn groups. These communities often share job postings for temporary roles and can help us connect with current members at Rakuten Advertising who can potentially put in a good word for you.
✨Make Your Passion for Teaching Visible
Consider creating content that showcases your knowledge of digital learning—maybe a blog or a series of helpful videos. This not only builds your portfolio but establishes your credibility in the field. Plus, you never know who from Rakuten Advertising might stumble upon your work while looking for a Learning and Development Operations Coordinator!
We think you need these skills to ace Learning and Development Operations Coordinator in Brighton
Some tips for your application 🫡
Show Off Your Digital Skills:In the digital learning and education sector, it's crucial to highlight your tech-savviness. Make sure your CV includes any experience with e-learning platforms, digital content creation, or learning management systems. This tech flair helps us see you're ready to thrive in our digital landscape at Rakuten Advertising.
Let Your Passion Shine Through:For a temporary role, we want to know why you’re excited about digital learning! Your cover letter should reflect your enthusiasm for education technologies. Talk about any projects or initiatives you’ve been part of that showcase your passion. This gives us insight into how you can contribute to our team, even for a short stint.
Include Relevant Certifications:If you have any certifications related to digital education—like teaching online or instructional design—make sure you highlight those in your application. They can really set you apart from other candidates and show us you're knowledgeable and committed to the field.
Tailor Your Portfolio:If you’ve created any digital learning materials, this is the perfect time to showcase them! We love seeing examples of your work, so include a link to your portfolio that features your best creations relevant to the temporary role at Rakuten Advertising. This hands-on evidence can speak volumes about your creative capabilities!
How to prepare for a job interview at Rakuten Advertising
✨Show Off Your Creativity in Digital Learning
When preparing for your interview with Rakuten Advertising, think about how you can showcase your creative approaches to digital learning. Bring along examples of projects or modules you've designed, especially those that highlight your ability to engage students remotely. It’ll help demonstrate your hands-on experience, which is essential for this role.
✨Know Your EdTech Tools
Get familiar with the latest in educational technology tools that are popular in the digital-learning field, like learning management systems and online assessment platforms. Being able to chat fluently about tools such as Moodle or Google Classroom during your interview could give you a real edge and show that you're ready to hit the ground running.
✨Flexibility is Key for Temporary Roles
Since this role with Rakuten Advertising is temporary, it’s super important to convey your flexibility and adaptability during the interview. Be ready to discuss how you can quickly acclimate to new environments and seamlessly integrate into existing teams. It shows you’re a team player and can handle the ebb and flow of temporary work.
✨Demonstrate Passion for Lifelong Learning
In the digital learning space, showing a passion for education and personal development can really set you apart. Be prepared to chat about how you stay current with trends in digital education and any extra courses or resources you’ve explored. It’ll highlight your motivation and potential value to Rakuten Advertising as they seek to innovate in their teaching approaches.
