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- Tasks: Assist customers with automotive advice and solutions while managing calls and online inquiries.
- Company: Join a friendly team at ECU Testing Ltd, located near beautiful Shipley Country Park.
- Benefits: Enjoy 32 days holiday, full training, and ongoing career development.
- Why this job: Make a difference by helping customers find the right automotive solutions.
- Qualifications: Experience in the automotive industry and strong communication skills required.
- Other info: Work in a dynamic environment with opportunities for growth and learning.
The predicted salary is between 30000 - 42000 £ per year.
Do you have a solid background in the automotive industry and enjoy helping others with technical advice? We have an exciting opportunity for an experienced automotive professional to join our team as a Customer Sales Advisor. Whether you come from a parts sales environment or are a former workshop technician looking to move into a customer-facing role, your knowledge and experience will help our customers get the right solution, first time.
About Us
We’re based conveniently between Nottingham and Derby, right by the entrance to Shipley Country Park – 700 acres of stunning countryside that our team enjoys for walking, biking, and a relaxed café lunch break.
What we’re looking for:
- Experience in the automotive industry (parts sales, service desk, or workshop background ideal).
- A strong understanding of vehicle components, systems, and fault symptoms.
- Proven ability to communicate technical information clearly to customers.
- Experience in customer‑facing or telephone‑based roles preferred.
What you’ll be doing:
- Handling inbound and outbound calls with customers and trade partners.
- Advising customers on suitable parts, services, and solutions.
- Identifying opportunities to upsell products and services.
- Managing live chat and online enquiries.
- Creating invoices, proformas, credit notes, and courier labels.
- Maintaining accurate customer and order records.
- Acting as the link between customers and our internal technical teams to resolve issues quickly.
What we offer:
- Full on‑the‑job training, with continuous development throughout your career at ECU Testing Ltd.
- 32 days holiday per year (including bank holidays).
Customer Sales Advisor in Nottingham employer: Rajeev Accountants
Contact Detail:
Rajeev Accountants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Sales Advisor in Nottingham
✨Tip Number 1
Network like a pro! Reach out to your contacts in the automotive industry and let them know you're on the lookout for a Customer Sales Advisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Brush up on your technical knowledge! Make sure you can confidently discuss vehicle components and systems. This will not only help you in interviews but also show potential employers that you’re the right fit for their team.
✨Tip Number 3
Practice your communication skills! Since you'll be advising customers, being able to explain technical information clearly is key. Try role-playing with a friend or family member to get comfortable with the lingo.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining our team. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Customer Sales Advisor in Nottingham
Some tips for your application 🫡
Show Off Your Automotive Knowledge: Make sure to highlight your experience in the automotive industry. Whether it's parts sales or workshop experience, we want to see how your background can help us provide top-notch service to our customers.
Communicate Clearly: Since you'll be advising customers on technical matters, it's crucial to demonstrate your ability to communicate complex information simply. Use clear language in your application to show us you can break down technical jargon for our customers.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific skills and experiences that match the Customer Sales Advisor role. We love seeing candidates who take the time to connect their experience with what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re genuinely interested in joining our team!
How to prepare for a job interview at Rajeev Accountants
✨Know Your Automotive Stuff
Brush up on your knowledge of vehicle components and systems. Be ready to discuss common fault symptoms and how you would advise customers on solutions. This will show that you’re not just a sales advisor, but someone who truly understands the automotive industry.
✨Practice Clear Communication
Since you'll be explaining technical information to customers, practice how you can simplify complex terms. Role-play with a friend or family member to ensure you can convey your expertise in a way that's easy for anyone to understand.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you successfully handled customer inquiries or resolved issues. Highlight any upselling experiences too, as this role involves identifying opportunities to offer additional products and services.
✨Familiarise Yourself with the Company
Research the company’s values, products, and services. Knowing what they offer and their position in the market will help you tailor your answers and demonstrate your genuine interest in joining their team.
