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- Tasks: Lead and motivate a call centre team to achieve sales and service excellence.
- Company: Join ECU Testing, the UK's leader in remanufactured electronic control units for the automotive sector.
- Benefits: Enjoy 32 days holiday, free meals on Fridays, gym access, and a fun Christmas party!
- Why this job: Be part of a collaborative environment with leadership opportunities and professional growth.
- Qualifications: Experience in managing customer service or sales teams is essential; automotive knowledge is a bonus.
- Other info: Work Monday to Friday, 09:00am – 17:30pm, in a beautiful location near Shipley Country Park.
The predicted salary is between 36000 - 60000 £ per year.
About Us ECU Testing is the UK’s market leader in remanufactured electronic control units (ECUs), offering innovative solutions to the automotive aftermarket. We work with dealerships, garages, and individual vehicle owners, specialising in testing and rebuilding key vehicle electronic components. We are based conveniently between Nottingham and Derby centres, nestled on the entrance to one of the regions finest country parks (Shipley Country Park), boasting 700 acres of beautiful landscape popular for relaxed café dining, walking, fishing, biking and horse-riding. The Role We are looking for an experienced and motivated leader to manage our call centre team, drive sales, and ensure outstanding customer service. You will oversee a team of 15 agents handling inbound enquiries, live chat, and technical support. You’ll also lead initiatives to enhance customer experience and develop an outbound sales programme. Key Responsibilities Lead, coach, and motivate the team to achieve sales and service excellence. Drive sales performance with accurate product and service knowledge. Oversee team operations to ensure prompt responses and efficient workflows. Collaborate with Marketing to improve customer experience and conversion rates. About You Proven experience managing customer service or sales teams. Strong sales skills and experience in customer relationship management. Excellent communication and leadership abilities. Automotive or technical knowledge is a plus. What We Offer Leadership opportunities in a market-leading company. Support for professional development and growth. On-site role in a collaborative environment. 32 days holiday per year, inclusive of bank holidays. Competitive salary Free takeaway meal every Friday, named ‘FAT FRIDAY’ by all the staff. Access to a fully equipped company gym. Birthday Gifts. Christmas party, fully paid for by the Managing director. Annual team building days. Work hours – Monday – Friday – 09:00am – 17:30pm Please apply online today. #J-18808-Ljbffr
Contact Detail:
Rajeev Accountants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Manager
✨Tip Number 1
Familiarise yourself with ECU Testing's products and services. Understanding the technical aspects of remanufactured electronic control units will not only boost your confidence during discussions but also demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight your leadership experience in previous roles. Be prepared to share specific examples of how you've motivated teams, driven sales, and improved customer service, as these are key responsibilities for the Contact Centre Manager position.
✨Tip Number 3
Research the automotive industry trends and challenges. Being knowledgeable about current market dynamics will help you engage in meaningful conversations during interviews and show that you're proactive about understanding the sector.
✨Tip Number 4
Prepare to discuss your strategies for enhancing customer experience. Think about innovative ideas you could bring to the team, especially in relation to improving conversion rates and customer satisfaction, which are crucial for this role.
We think you need these skills to ace Contact Centre Manager
Some tips for your application 🫡
Understand the Company: Familiarise yourself with ECU Testing's mission and values. Highlight your understanding of their role in the automotive aftermarket and how your experience aligns with their goals.
Tailor Your CV: Make sure your CV reflects your experience in managing customer service or sales teams. Emphasise your leadership skills and any relevant automotive or technical knowledge that could set you apart.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation for applying. Discuss specific examples of how you've driven sales performance and improved customer experiences in previous roles.
Highlight Relevant Skills: In your application, focus on your communication and leadership abilities. Mention any experience with team coaching and motivating staff to achieve sales and service excellence.
How to prepare for a job interview at Rajeev Accountants
✨Showcase Your Leadership Skills
As a Contact Centre Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you've successfully managed a team, driven performance, or resolved conflicts.
✨Know the Product Inside Out
Familiarise yourself with ECU Testing's products and services. Understanding the technical aspects will not only help you answer questions confidently but also show your genuine interest in the role and the company.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and customer service approach. Think of scenarios where you improved customer experience or handled difficult situations, and be ready to discuss them in detail.
✨Highlight Your Sales Experience
Since driving sales is a key responsibility, be prepared to discuss your sales achievements and strategies. Share specific metrics or outcomes that showcase your success in previous roles, especially in a call centre environment.
