At a Glance
- Tasks: Support patients and clinical teams with care navigation, admin tasks, and health checks.
- Company: Join a friendly GP practice dedicated to high-quality patient care.
- Benefits: Flexible hours, competitive salary, and the chance to make a real difference.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Be part of a caring team that impacts patients' healthcare journeys every day.
- Qualifications: Compassionate attitude and willingness to learn; experience in healthcare is a plus.
The predicted salary is between 22000 - 26000 € per year.
We are looking for a caring, motivated individual to join our friendly GP practice in a dual role combining Health Care Assistant (HCA) duties with Care Navigator and Administrative support. This is a varied and rewarding position supporting both the clinical team and our patients from taking bloods and conducting health checks to helping patients access the right care at the right time. You'll work across both clinical and reception/admin areas, making a real difference in patients' healthcare journeys.
Main duties of the job
- Clinical (HCA) Duties:
- Perform phlebotomy (blood taking)
- Record observations (e.g. blood pressure, pulse, temperature)
- Carry out ECGs and urinalysis
- Support chronic disease monitoring and NHS Health Checks
- Assist with wound care and dressings
- Support vaccination clinics (e.g. flu) if trained
- Maintain clinical areas and infection control standards
- Accurately document all care in patient records
- Administrative Duties:
- Greet and support patients, signposting to appropriate services
- Book appointments and manage patient recalls
- Handle phone, in-person, and online queries
- Liaise with external services and secondary care providers
- Process prescriptions and medication queries (as appropriate)
- Input and update patient data on clinical systems (SystmOne)
- Patient referrals to other services
- Assist with scanning, document workflow, and coding
- Support the delivery of QOF and other clinical targets
About us
Raj Medical Centre, based on Laceby Road in Grimsby, is a well-established GP practice serving a diverse patient population in an area of high socio-economic need. The practice provides a wide range of NHS primary care services, including chronic disease management, minor surgery, contraceptive care (including implants and coils), health checks, and childhood immunisations. It operates with a multidisciplinary team including GPs, practice nurses, a healthcare assistant, and a care navigation/admin team. As a teaching practice, it also supports medical student placements. Patients have access to online services such as appointment booking, prescription requests, and e-consultations, and the practice offers extended hours appointments on certain evenings. The practice is rated Good by the Care Quality Commission (CQC), with particular strengths in patient safety, clinical effectiveness, and responsiveness. It serves a younger-than-average patient demographic, with relatively fewer elderly patients but higher levels of deprivation, making accessible, coordinated care a key priority. With a strong focus on continuity, digital access, and patient signposting, Raj Medical Centre aims to deliver high-quality, person-centred care while meeting the increasing demands of a busy urban practice.
Job responsibilities
Location: Raj Medical Centre
Hours: To be agreed
Salary: To be agreed depending upon experience
Reports to: Practice Manager
Admin/Care Navigator/HCA employer: Raj Medical Centre
Raj Medical Centre is an excellent employer that prioritises compassionate care and employee development within a supportive team environment. Located in Grimsby, this well-established GP practice offers a unique opportunity to make a meaningful impact on patient healthcare journeys while benefiting from a diverse range of NHS services and a commitment to continuous improvement. With a focus on professional growth, flexible working hours, and a strong emphasis on patient-centred care, employees can thrive in a rewarding role that truly makes a difference in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Admin/Care Navigator/HCA
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare field, whether it's through LinkedIn or local meetups. We all know that sometimes it's not just what you know, but who you know that can help you land that perfect role.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to HCA duties. We suggest role-playing with a friend or family member to build your confidence and ensure you're ready to shine when it counts!
✨Tip Number 3
Show your passion for patient care during interviews! Share personal stories or experiences that highlight your commitment to helping others. We want to see that genuine enthusiasm for making a difference in patients' lives.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Admin/Care Navigator/HCA
Some tips for your application 🫡
Show Your Caring Side:In your application, let us see your compassionate nature shine through. Share experiences where you've made a difference in someone's life, whether in healthcare or another setting. We want to know how you connect with people!
Highlight Relevant Skills:Make sure to mention any specific skills that relate to the role, like phlebotomy or patient care. If you've got experience with administrative tasks or using clinical systems like SystmOne, shout about it! We love seeing how your background fits with what we do.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to our job description. Mention how your values align with our practice's mission of providing high-quality, person-centred care. It shows us you’re genuinely interested!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important details. Plus, it makes it easier for us to get back to you quickly!
How to prepare for a job interview at Raj Medical Centre
✨Know Your Role Inside Out
Make sure you understand the dual role of Health Care Assistant and Care Navigator. Familiarise yourself with the specific duties mentioned in the job description, like phlebotomy and patient signposting. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Compassion
Since this role is all about caring for patients, be prepared to share examples of how you've demonstrated compassion in previous roles. Think of situations where you went above and beyond to support someone, whether in a healthcare setting or elsewhere. This will highlight your suitability for the role.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the practice, such as how they support their staff or what a typical day looks like. This shows that you're engaged and serious about joining their team, plus it gives you valuable insights into the workplace culture.
✨Practice Makes Perfect
Before the interview, do some mock interviews with a friend or family member. Focus on common questions related to healthcare roles, like handling difficult patients or working under pressure. The more you practice, the more comfortable you'll feel during the actual interview!
