At a Glance
- Tasks: Lead ticketing and retail operations, maximising revenue and enhancing supporter experience.
- Company: Join Raith Rovers Football Club, a passionate community-focused football club.
- Benefits: Competitive salary, dynamic work environment, and the chance to impact fan engagement.
- Other info: Flexible hours, including evenings and weekends, with opportunities for growth in sports management.
- Why this job: Be part of a vibrant team, driving sales and creating unforgettable matchday experiences.
- Qualifications: Experience in ticketing or retail, strong organisational skills, and a customer-focused mindset.
The predicted salary is between 30000 - 40000 £ per year.
Raith Rovers Football Club is seeking an ambitious and commercially driven Ticketing & Retail Manager to lead the Club's ticketing and retail operations.
Reporting to the General Manager, you will be responsible for maximising revenue across ticketing, retail, memberships and hospitality, while delivering an exceptional supporter experience both online and at Stark's Park.
This is a varied, hands‑on role that combines commercial awareness with operational excellence, working closely with colleagues across the Club to drive sales, improve supporter engagement and deliver first‑class matchday operations.
Key Responsibilities
- Lead the Club's ticketing operations on Fanbase for all fixtures, season tickets, memberships, hospitality and events.
- Manage the day‑to‑day operation of the Club Shop and online retail store.
- Maintain accurate ticketing, retail and EPOS systems, ensuring an excellent customer experience.
- Manage stock levels, merchandise ordering and relationships with suppliers and the Club's technical partner.
- Assist in the planning of kit launches, retail promotions and supporter offers.
- Maximise commercial opportunities through ticketing, retail and matchday sales initiatives.
- Produce regular sales reports, forecasts and performance analysis to support decision making.
- Work closely with the Finance team to ensure accurate reconciliations and reporting.
- Lead ticket office and retail operations on home matchdays, ensuring a high standard of supporter service.
- Identify opportunities to improve operational efficiency, supporter experience and revenue generation.
- Complete post‑match revenue reports across ticketing and retail, providing accurate sales analysis and performance insights.
Person Specification
- Experience in ticketing, retail or commercial operations.
- Strong organizational and administrative skills with excellent attention to detail.
- Commercially aware with a proactive, customer‑focused approach.
- Experience using ticketing, EPOS or retail management systems.
- Excellent communication and problem‑solving skills.
- Ability to manage multiple priorities in a fast‑paced environment.
- Competent in Microsoft Office applications.
- Flexible to work evenings, weekends and matchdays.
- Experience within professional sport, leisure or events.
- Knowledge of football ticketing and retail operations.
- Experience of online retail platforms and stock management.
- Experience analysing sales performance and identifying commercial opportunities.
What We're Looking For
We're looking for someone who is organised, commercially minded and passionate about delivering an outstanding supporter experience.
This is an exciting opportunity to play a key role in growing the Club's ticketing and retail operations while contributing to the long‑term commercial success of Raith Rovers Football Club.
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Ticketing & Retail Manager in Kirkcaldy employer: Raith Rovers Football Club
Raith Rovers Football Club is an excellent employer, offering a vibrant work culture that prioritises teamwork and community engagement. Employees benefit from opportunities for professional growth within the sports industry, while enjoying the unique atmosphere of Stark's Park, where passion for football meets a commitment to delivering outstanding supporter experiences.
Contact Details:
Raith Rovers Football Club Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Ticketing & Retail Manager in Kirkcaldy
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
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We think you need these skills to ace Ticketing & Retail Manager in Kirkcaldy
Some tips for your application 🫡
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Tailor Your CV for Retail:When applying for a full-time role like this one at Raith Rovers Football Club, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Raith Rovers Football Club and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Raith Rovers Football Club that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Raith Rovers Football Club
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Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
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✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
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